Litfad

Ordered and paid by PayPal on 1st May for a Hall Hanging rail. No sign of delivery yet. Wish I'd have known it was going to take so long as have now had to buy another one from a reputable British company. Hindsight is a wonderful thing. Will it ever arrive? Other reviews don't give me much hope.

This company is produces a very poor quality product at high price. My purchase took over a month to arrive and arrived damaged. Company customer service responds with same answers all the time. Buy beware if purchasing from Litfad you are wasting your money.

Barstools are nothing like pictured on website. They seem like they were built for a child. No adults can sit in the comfortably. Fabric not attached underneath. Don't feel sturdy. Cheaply made. Very disappointing.

Substandard products and zero customer support

Like so many others on here we were scammed into parting with hundreds of pounds in exchange for a terribly poor quality ceiling light that our electricians refused to fit because it didn't comply with safety standards.

Customer support are refusing to refund us until we send the item back which they themselves say would be too expensive.

Reported to UK trading standards and CAB. I will review everywhere to make sure everyone is warned about these rogue traders.

That's even too high. I ordered a light that was listed as having "third gear dimming". A made up term that they don't bother to explain anywhere on their site. Silly me thought it meant a light with dimming capabilities. Wrong - It's a circus light that changes the light color and tone every time you flip the switch. I wanted a warm hue (which I checked off as well). This goes from warm to cool to standard lighting. My room looks horrendous with 2 out of the 3 color options. It's absurd. Why would anyone want a light that does this? But don't try to return it! Customer service is a joke. In no way do they care if their customers are happy. An absolute garbage company and I want to be sure everyone knows it!

Total shambles of a company screwed me over good and proper. Raised case with paypal and because I would not send the damaged table back (was going to be in excess of £100) they sided with this scumbag outfit. I urge everyone who has been ripped off to post as many reviews as you can to get these robbing cheats out of business.

I ordered an island from this company. The product was damaged they would not return it and they would not refund my money. I sent them pictures and they tried to negotiate by starting with 10% back. This island was over $2400. Then the next time they offer 20% back. I got them up to 40% back and then they refused to do that. Save yourself time and money the product was very cheaply made.

I am upset at myself for not reading the other reviews before using it... this company is a complete internet scam, so stay away! The two lamps I bought took weeks to arrive, were poorly made (not looking like in the pictures), and importantly did not work at all when plugged in. The customer service was terrible and unresponsive, and there was no way to communicate with them by phone. Despite 5 requests, they refused to send me return instructions or a refund! I am going to report them as fraud to my bank and dispute the credit card charge, but not sure what else I can do. Any suggestions? This company should not be allowed to operate in the U.S. or elsewhere.

This company is the absolute worst. I ordered an end table to be delivered before Christmas which was promised, and I still have not received it. Every time I try chatting with the representative, they gave me the same runaround b*******. Stay away at all costs. Avoid like the plague!

Save yourself the trouble. Learn from my mistake. This is by far the worst experience I've had on any purchase. The pieces took months to arrive and then arrived without instructions. Mind you there were hundreds of pieces. No one was able to help and they kept saying the "manual will be updated in 2-3 days" which was complete BS. I shouldn't have taken my chances. Wasted thousands of $ on this bunch of parts.

Litfad advertises good products however they ship garbage. They're based from China and do not consider that most Americans do not read or speak Chinese and fail to provide adequate assembly instructions. The product I ordered came wrapped in cardboard from China and by the time it arrived in New York City the packaging was broken open pieces were on the floor and several pieces were damaged. There is inappropriate list of required assembly products in the packaging that prevented me from assembling the product. After communicating with them numerous times over a 6 month period of time they told me to watch the video and that I didn't need to understand Chinese just look at the pictures. Walmart Amazon both have same products half the price with the proper assembly instructions. Do not buy from this company they are fraudulent. You will be wasting your money.

The box arrived looking terrible. As I opened it was a huge mess 75% of the board had a chip, broken - including the top-main board. The instructions were in chinese, the screws did not had a grab and they are all exposed. My brother which builds furniture for living, mentioned the worst quality he has seen. Customer service got back to me with promesses never followed through. They have great idea but it is by far the worst one i could find!

Litfad sent us a broken table in an awful packaging. They put the stone tabletop in just a cardboard box with No protection also its pedestal was in filthy situation. For returning that heavy table, Chinese seller asked me to pay the shipping price out of my own pocket (shipping price in my case was $432) then I must wait for seller to check broken item to see if it's not a manmade damage. After this long way they'll make decision to refund me or not. Their return policy is a big scam. Please don't trust them especially about big items.

I ordered a bed from them almost 3 months ago. In 6 weeks received 6 packages, bed headboard was broken because packaging was really bad. Spent 2 month to get replacement without result. Finally they shipped to me Ceramic Table Top instead of wood Bed Headboard. When I request full refund they told me that I need first shippet all items back to China and pay myself for shipping. Do not repeat my mistake and do not waste your money

I ordered a compact kitchen table/storage unit. When the item arrived, due to the very poor packaging, parts were on the floor next to the box. Items were damaged inside as a result. There are many pieces tobe assemble and two bags of screws, nails etc just throw into a bag. Assembly instructions were in Chinese and there was no inventory list of parts included so I don't even know if all the parts have arrived. I spent three time more in this item assuming it would be of higher quality. Not so much. Don't waste your money. Buy fromm a reputable company. This is not that.l

If I could give this company 0 stars I would. We ordered a set of shelves: of the 20 wood pieces that arrived, 16 of them were chipped. When assembled, they also looked nothing like the image online. When asking customer service for a full refund, they had the audacity to tell us that they'd refund the price of the product but that we were responsible for all shipping fees both to and from our home – even though the product they sent us should have never left their warehouse in the first place (despite their claim on the website that they have thorough QA checks for all of their products before they leave their facilities). This company absolutely sucks. Spend the extra $50 at Ikea or Target, trust me: it's worth it.

Product arrived broken, chipped, stained. Beyond the fact that the building material was extremely cheap and not as it was described. Just all the rest of the these reviews, they refuse to refund you, and even if they due they subtract what they paid for freight from china, so you get zero dollars back, no matter how expensive your purchase was. My mistake for not reading the thousand of dissatisfied customers reviews, who feel they have been ripped off by this terrible company. WHAT A JOKE.

Stay away of this company! 1.5 months delivery. Received book shelf very sloppily packed and with large dents and attritions. They refused to fully refund (started from 5% to bargain). My order with them #*******. Disgusting!