Litfad

Buyer beware of this company!
I wish I would have listened to the reviews myself.
When I opened the box there wasn't any packing materials. Each piece thrown on top of one another, No instructions, nuts and bolts thrown in a bag. The WORST customer service. They have no intention of Returning or exchanging this for me. The email they sent after I sent pictures of the damaged product
"We do not provide return service if we send the correct item."
Save yourself the hassle and shop elsewhere. This frustration is not worth it. I would rather pay double and receive decent product or at the very least have a company that will exchange and do the right thing.

I order toilet, I was waiting 2 months didn't get it,called Fedex and asked why my package stuck in one location, they told me is damaged, the company sent me second one,came in 2 months this time but it was damaged really badly, the pacing was a joke. With Litfad u can contact for refund only by email we all know what that means...I call same day to credit card and told that that transaction was a spam still don't know what will be but hope I get my money back. People stay away from Litfad

The company has horrible products and even worse customer service. We purchased 2 desk and filing cabinet. Packages are damaged, the desk are damaged, chips, dent, corners smashed, and glue on the desk surfaces. Parts had to be picked up of the delivery truck floor.

If I could pick no stars I would!

I have attached the marble shelf photo from Litfad website which I liked and photos from what I actually received. After waiting 2 months I'm shocked at the deception and poor quality. I'm surprised this company is still in business. Online product is obviously not the same item they ship to me. When I emailed them they do not refund because it comes from China and just offered 10% discount. I contacted my credit card to file a claim. Stay Away! Not worth it!

I never ever wrote reviews. They are the most unprofessional company. I'm not quite sure yet if there are scammers or what. I ordered a toilet months ago and the carrier company called me and said they can't deliver because Litfad won't confirm for them to do so. I keep going back and forth with Litfad by email. Some guy writes with broken English to be patient and that be will talk to appropriate colleagues. Then says i can't return, to which i reply return what? I did not receive the package. Just a nuisance of a nightmare. Just don't order from this company please!

I ordered a bed and two "matching" bdside tables from these people online. Unfortunately, I didn't review the reviews before my order. The furniture arrived and appears to be OK. The bedside tables arrived. One had a broken leg; the other was all banged up. Most importantly, they did not "match" the bed per the listing photo; not even close, difference wood etc. Tried to get refund for this and they escalated their offer to 40%, but said no refund unless I "returned" this crap which, of course would cost more than their worth. I escalated to Paypal and they refunded my money.

These guys are absolute crooks. We purchased through their website. Received our wardrobe with no instructions. Definitely missing some parts, but who knows if we are missing more. What good is a piece of furniture if you have no way of knowing how to properly assemble it? Customer service is a joke. Wish I would have done more research before buying from this business.

Photo of small damage was 1st shipment. Photos of larger damage were from 2nd shipment. Advertised item as stone. I've never saw a stone that is colored only on the outside, then white underneath. Customer service is non existent.

Never again I ordered a $400+ mid century table. What arrived is a terrible attempt of a nasty copy. There are chips, pencil marks on the table. The color is completely off and lack craftsmanship. I asked for refund and like others being offered increased percentage, from 10% to 30%, of refund. I kept being told if I want to return the table it will be expensive at my own cost. Dissolving this to my bank to sort it out. DO NOT order anything from them. Litlads should stop trading!

This is a faceless, drop ship from China, super slow delivery, fast but terrible customer service and solution company. The product they shipped was misrepresented and damaged. They offered a 5% refund for the unusable light. I wrote back several times and they kept increasing the amount of the refund by 5% until we got to a 40% refund. They'd offer a refund if I shipped it back, but the shipment would be as much as I paid for the product. You're trapped.

I would have never purchased something from a company that does not accept returns. When I reached out to them to explain that the light we purchased would not work for our space and the packaging came totally destroyed, they asked me to send 6 photos of every piece of packing and then would handle my return right away. They then responded and said they would not offer a refund. You cannot send this product back to China (had no idea that's where the product came from) because it costs more to ship it than the lights cost. How can companies like this still be in business?

Litfad is a SCAM.
As a result they offered me 5% refund then 15% refund, then 25% refund and that was with out saying too much except I want full refund.
Order has been with them 10 days and still not left china.
So, I hot them where it hurts Google Ads and Amazon Associates account.

No platform to advertise, to sales = failure

I encourage you to do the same.

Go to Google sponsored as, report, misleading content, scam, a short summary.
Do the same with Amazon.
And go to your bank explain and get a refund.

83% from UK alone have said the same thing.

Take action.

This company's product is made in a very unprofessional way. I ordered the bed, it arrived one month later with terrible mold, scratches, marks with permanent markers etc. Instruction is noy clear at all. I requested the refund, they started saying only 5%, then I fought and they increased to 10%, 15%,... then they stopped 40%. When they transferred 40%, it was not correct amount of the fee. I highly recommend to AVOID this company unless they change everything to keep the business.

Ordered 2 pendant lights, received one which is basically a piece of metal accompanied by a few plastic heads. No lightbulbs, no way it will ever function as a light. Other item never received. Have been robbed of640 Euros!

Not only did they continue to defer my request to cancel a not yet processed order, they kept trying to sell a product I was no longer interested in. Please do not purchase anything from this website, it is not worth the time and effort. By our better off buying American.

Total scam of a business. They say "easy returns" on their homepage then when you try and return they tell you they only do returns if the wrong item was delivered. The wallpaper I ordered was awful quality and looked nothing like what was pictured. It took well over a month to arrive and now I'm out $500.

I ordered a metal pull light. A cheap piece of plastic arrived. In order to return it, I have to pay for shipping and a "return fee" which they promise will eat up the entire refund. They are intentionally scamming people. Basically, they're making it impossible to get any money back

I wish I would have read these reviews before I ordered. The reviews are exactly on the mark, Item came with out instruction in bad condition lots of nicks and chips on the Cupboard. This is a big order came in 5 boxes weighing 90-100 pounds each. Was like solving a big Jigsaw puzzle. Hardware came in big plastic bag which has opened in the box. The Glass door was two right sided door. Returning this would have been a nightmare. As they charge shipping back to china. Some hardware had instruction but was in Chinese. Extremely useless.