Litfad

This website is very deceptive, the item
I received came with horrible instructions and to be honest I'm not even sure I received every piece. When I tried to deal with it through customer service, they basically said the product was fine and i wasn't going to get a refund. These products are cheaply made in China, there is little to no refund policy so if you intend to buy something from this website you are definitely taking a risk. Hopefully I took a risk so you don't have to, avoid this one at all cost!

First of all we purchased a rug for $235 and the product took forever to arrive. Then when I open the package, it does look totally different from what to what is shown on the website I asked them for a refund in return, and they are not excepting that, the actual rug I received is less then $50. I will Websites to buy any rugs in the future and I'm not going to use this website again it is a big scam. Please be careful and do not to my mistake and use this website.

Will you get your order? Sure, maybe. But the box will be in shambles and the item will look like a piece of garbage that washed ashore. I sent photos of the condition it came in. Screws loose, holes in the box, chips all over the panels… they said they "didn't see any issue from the photos".

This company is a scam upon scams they lie through their teeth anytime I order from a company I always ask their return policy on damaged broken or wrong items of course they say yes we are here to make the customer happy if it's wrong or damage we will replace it or give you a refund I get an item 1st item not what I ordered the colors of the chandelier then they sent me another light by the way I had to wait three months for the light aren't they smart you know why they do that so you can't file a dispute with your bank your bank only gives you 90 days because guess what the second life came in three weeks so how come the first light took so long to come in they're so strategic so always if you are to order from them use your credit card only because they are a scam And I'm sure people got awesome product but I'm sure it's in between

So now I get the first light that's wrong colored the second light they sent me completely different light the first light was LED integrated for the crystals like shown on their website that I ordered but it was just different color the second they sent me it had a G9 pin in it that's not what is advertised not to mention the glass was Scratched they did not care wheeling and dealing trying to not lose their money first they were like oh we could give you 10% off why do I want 10% off first the light is not as described second it is scratched what do you want me to do with the SCRATCH light well there might be some imperfections in the crystal some imperfections is one thing but when it's scratched tremendously on the front of the diamond glass cold stone scratches like the wolverine did it and I'm so angry because I always ask what is your policy for return so forth and they always answer the same thing to not buy from them it is not worth a headache all they're gonna do is lie to you and they ask people to take down their reviews on the websites

I bought three items from here and they were all poor qualities. Once I opened two packages, there were defects.
Two products were not labeled.
Another product was labeled by a permanent marker. Even they were labeled in Chinese. I contacted the customer service, and they said the highest compensation they could offer to me is 40%refund without any replacement.
The return policy doesn't state that.
Do not buy any products from here. It is waste of a Lotta money and time.
No matter how much their products are cheap. Tbh, compare to the quality, the cost is a lot expensive.

Their products come from china and shipped on sea so a very long time to wait after you order, the website is deceiving as it only says standard delivery, it doesn't say it will come from china or actual delivery time so when it's been more than a couple of weeks of waiting I asked and they then said the expected arrival time is 3 months from date of order, when I asked to cancel it as I don't want customs taxes on top the wait as well, they were rude and won't give me the refund so beware when ordering. Product is still yet to be received and was ordered October 1st.

Litfad (Scammer & Fraud) kept emailing me <*******@litfad.com> for three weeks, offering 5%, 10% then 15%, 20% 30% 40% 50% final refund if I would revise my review and give them more stars up to max. Even their customer VP *******@litfad.com got involved and is a fraud. They are so un-ethical because after we agreed on 2-3 would be most, and then they did not refund anyway. They are liars, unethical, fraudulent and will scam you to the max, and waste your time. Their products are worthless….read the reviews in all categories…trouble abounds.
Litfad is a Scam...re-inforced Scammer. Litfad is a Fraud. Bought a light and the chandelier bulbs require some China size not available in the USA. What a scam! What a fraud! They, then want me to fedex it back to China for over $500 then they'll then give a refund. What fools they are! Email must be by automatic A.I. That has no capacity of understanding.
LITFAD is a fraud of a company! People be ware and nothing can be returned to/at China prices. Don't be fooled by this company!
This company gives China a further bad name.

We ordered a wall mounted wine rack from Litfad, the cost was over $83, plus shipping. It took over six weeks for the item to arrive, the customer support was awful and dishonest. Even worse, the product is constructed with inferior material, probably cost the vendor less than $5.00. We will never purchase from Litfad again and would strongly recommend prospective buyers to avoid using Litfad, as well!

I ordered 2 light fixtures and they did not work for me. When I reached out about the return they said that they don't provide refunds. All they can offer me is 10 percent of the original price I paid. On the website, they claim that you can return but you have to pay for shipping back and that would be ok but they are refusing a refund altogether. Their customer support is absolutely terrible. Worst experience with an online retailer. Never order anything again from them.

They do not honor their return policy. They say they do returns but what they do is offer you 5% refund and that's with you sending them the purchased item back. So if you buy a $500 item and want to return it they will only refund $25! It's outrageous and a total scam. Their products are not quality. I ordered stools that I'm the pictures looked nice a beautiful rattan, I got cheap plastic with an ugly orange color to it. Their customer service is quick to respond but isn't helpful at all.

Order *******
Item arrived damaged, box open. Quality is really poor. Ordered the white desk but the inside is brown, the finish is really tacky if there is one as it's none existent in places.
They are refusing to refund so will contact PayPal

I too did not check reviews. I received my chair months after order. It arrived broken, the back would not stay up along with other issues. Customer service would not give me a refund. I had to basically beg via email spamming two hours to get 40% of what I paid back. The first five pictures are what I got and the last one is the picture from the site.

This company is a total scam. It took 3 months for the parcel to arrive. The piece was not real wood as described, but fake plastic wood. The whole thing was impossible to mount: instructions were only written in Chinese. When I asked them for a return address they said returns were not an option, so I lost my money. Now I am left with a worthless piece of garbage in my house, and I lost 200$.

I ordered my daughter a desk online, product looked great. Took a while to come but once it was here the package was badly damaged in transit, the desk was nothing like what I ordered online, half the actual size, terrible terrible quality and damaged all over. Instructions were poor and in Chinese with missing components. Cheap Chinese crap! This has to be a scam company, how are they allowed to trade online, I wish I read the reviews first. Customer service is practically non existent. DO NOT BUY FROM HERE. How they are still trading his beyond me, literally atrocious. One star is too many for this disgusting scam!

I bought a desk which came in pieces, most of which were broken.it was poorly packed so no wonders it was damaged. There was no invoice, no custom paperwork…nothing. Just a sticker on the box which after using Google translator says "forced labour camp", shocking. The desk is made of some cheap stuff, not what they claim on their website. They offered replacement - I read reviews and realise I got scammed. I asked for a refund, they asked to ship this junk back. When I opened the case via PayPal, they again asked to ship "goods" back and then they would issue a refund. I phoned PayPal today, explained to couple of people my case. Got refund via PayPal.
Please don't buy from them and make others aware of this company.
I have learned my lesson- always check before you pay.

I placed an order and never receive it.i have sent email for my money to be refunded back to me.it's been 5 months now and no one is paying attention to my emails.i will not suggest any one to do business with them.
Thank you.

This site is a scam you pay good money for your furniture and takes over 1-2 month to arrive to only see that they did not box your desk they just wrapped your desk parks with broken down boxes. Desk was all damaged to horrible packaging. Customer service was no help either they offered 10% discount on a 1000 dollar desk which was inuseable. And they said I have to pay for shipping over 300 dollars if I want to send back. Scam don't buy from this site

I would place 0 star if I could. 4 months for a parcel damaged delivery and still waiting. Stay away and do yourself a favor. Their quality is bad and they keep promising but not delivering. Their website claims 130 days delivery and I did purchase the extra warranty but they are avoiding any claims. Still waiting and paying for my mistake.

The product I ordered came 6 weeks after the day of purchase. When it arrived, the box was not in a good shape. When I opened it, I was shocked. Look at the attached images. The pieces are broken, and the nails are all over the place. When I asked for a refund and return it back, this is what they wrote:

The return address is the logistic warehouse. It does not provide customer service or personal visiting reception. So we only accept return via Express Delivery. If you want to return the items, you should pay the return shipping fee.

I strongly recommend you not to order anything from them.