Litfad

I ordered a Stained-Glass Chandelier for $375. I received a plastic chandelier worth about $2. I raised a complaint and they pretend not to understand my complaint. Instead, they say they've sent me the correct item and nothing can be done if I am not satisfied it with. It seems to be standard script email response sent, one after the other. Not addressing anything I have to say. Instead, they keep saying we've sent the correct item - when they have not. From other reviews, it seems this is their strategy. The best thing to do is to raise the issue with your bank so they don't accept transactions for this company in teh future for other customers. This is the only way to stop these crooks.

I ordered a desk and it arrived 2 months later but was very poor quality and damaged. Offered a discount 5% which then went to 40% but i had asked for a full refund. This is still going on and i doubt i will get a full refund as i paid by debit card.
This is a total scam organisation they basically take your money and send you goods that are unacceptable i cannot believe they have not been shut down.
Please do not order from then unless you want to throw your money down the drain then as this is the perfect company. I gave a review of one star but even that is not low enough but i had to rate something.

We ordered 4 outdoor wall lamps. After initial contact to send an alternative postal address (instead of PO Box) the tracking number provided by Litfad showed the parcel going to a completely different person/address (Victoria instead of WA). No contact possible other than chat on website, which was no help at all, because all they replied was writing an email to support (which they did not answer).
After threatening with legal action, they replied with the same tracking numbers (which were also in a completely different receiver name).
I engaged Consumer Protection WA, but even they only got the same tracking number.

We bought a carpet, delivery was in a reasonable time, but the quality is just poor in relation to the price paid. The pictures in the shop promise much more than the product in the end. The carpet material is insufficiently dyed. If the main color of the carpet is actually red and orange, the originally white background shines through in almost every fiber. No refund or return is possible. I can't recommend this shop at all

I have ordered a coffee table. Received it after a while. It was not as described. Very cheap looking. I tried to contact them for return. They did not respond till I tried to contact paypal for help. After several months, they finally said I have to pay for the delivery fee, (which cost a lot since it comes from overseas) to refund me my money back or I can accept 20% of my money and hold the item. DO NOT BUY ANYTHING from this site. It is a scam. No one will help you and trust me, you will not receive the items which are in the pictures on their site.

After 10 e-mail exchanges, Litfad offered 5% back on my purchase that arrived broken, electrically, dented, chipped and cracked. I waited 55 days for the item to come from China, they then offered to send another one having to wait another 55 days otherwise I could pay for the return shipping to China and they would give me my purchase back minus thier shipping costs at the first shipment to the US this is a terrible company. I will not be ordering ever again. You can't trust this company & they won't do full returns.

Ordered their metal XL twin over twin. Opened box to find every single piece damaged and scratched! Also no hardware or instructions. Customer service is a joke, worked for a month to try and get this resolved and they keep coming up with more and more things they need me to do to get my money back. Total scam

I ended up ordering a desk for my daughter's room. It took 2 months to arrive. When I opened it I could see it was damaged in the corners of the wood and that the wood was a very poor quality. I immediately requested a return label and refund but after many back and forth emails they would only offer 40%off or I needed to pay to ship it back. I ended up just keeping the desk and taking the 40%off. I put the desk together with much difficulty as the instructions are in Chinese. I used my Google translate photo to help with the building. It's put together but I don't hold out much hope for longevity.

I placed an order with LitFad based on their nice product pictures and return policy which allowed cancellation before the item shipped. A few days after placing the order I realized it would be shipping from China and would take months, and would arrive too late to be useful. Since I didn't receive an email saying it shipped, I contacted customer support to cancel. They refused saying it had shipped, but could not provide me any proof (scam). Then when I pushed them on it, they both told me it was at sea and then later in the US (lie). Then they claimed the product was delivered and attached a photo of a box in front of a random house. I had ordered a large table (over 80 lbs) so this was clearly fake. Then they accused me of refusing the package, but then later claimed it had been delivered to a person (fake name). Stay far away from this unethical company!

Ordered a desk for my wife in February. Received it in April - damaged of course. One corner was busted severely. Contacted Litfad and they shipped a replacement desktop. Took another 5 weeks to get to me and it too, had two dents with one of them leaving a 1/2" chip of laminate hole. Not impressed. Litfad offered a 5% discount/refund if I keep this damaged one.

Ordered two pendant lights that took almost two months to arrive. One arrived completely shattered and although one arrived intact, the light fixture itself (neither) doesn't work. When I reached out to customer service, I told them I just wanted to refund and no exchange because I don't want to wait another two months and the product was clearly poorly made. I especially didn't want to wait two months only to have the product not work again or be broken again. They went from 5% refund and replacement up to 20% refund and replacement to 40% refund and no replacement. They clearly do not understand full refund. I've had to escalate to PayPal and I'm hoping they do the right thing. This company clearly does knock offs of much more expensive products and you get what you pay for. This company is a scam and you'll never be satisfied and you'll end up going through the frustrating process of contesting the credit card charges with your bank. Avoid them at all costs.

Ordered two lights, one was smashed into pieces (the glass was also paper thin and loose wires sent with it to put together yourself - dangerous!) they then take you through a process - you can send it back to China at your own expense (yes all the broken glass and plastic, even though I sent pics) or they will send a replacement for part of the broken item but not all (so not all of the broken parts) or refund you part of the payment after shipping. AS this was was only viable way to get any money back, I got £9 back on a £35 item. If you read the reviews you will see they do this to alot of people, so they are definitely doing well out of this process. You are better off paying a little extra and going elsewhere.

Would give a zero, light fixtures wiring was suspect and the instructions did not match the fixture. I asked for a refund and they offered 5% refund despite what their policy says. Definitely a scam. Do not buy.

Pink metal folding chairs broke after only 2 to 3 uses. The description does not include the weight of the chairs, and when I asked about it in the chat, they were also unable to tell me the weight. Pure crap

Sent me a leather chair for the office with 2 rips in it and broken parts. Said i can send back but i have to pay the postage cost and till be expensive or just accept a refund. They tried getting me to accept a 10% refund on a $1000 chair which was ripped. Ripped in 2 areas.

The light I received is So poorly made and looked nothing like the one I ordered. When I tried to return the light they made it very difficult and had me send many photos. It also came without any hardware to Mount the light. They told me to look at the instruction manual. I am still waiting for this company to take back this light and thank will never get a light from them again.

This company is in complete violation of the Consumer Fair Protection Act. This act Protects consumers from predatory businesses. This company is selling used items, garbage and missing part items as new products. Buyer beware. I have reported them to Google legal department to have their website removed and all ads removed from the search engine. I am reaching out to those who were scammed by this company to do the same and file a report.

Quality is not terrible, but the armoires we ordered had to be assembled, which was not indicated on the web site. There were no instructions provided, we had to request them. The "instructions" were useless, "assemble drawers." Holes were not drilled in the correct places or on the incorrect side. My husband luckily had the tools and skills to make it work, so we are pleased with the result. But am sure many people would not be able to do so. Not worth the money.

I ordered a cabinet described as a "steel" cabinet with "rattan" panels. It took at least twice as long to arrive as originally promised. When finally received, it turned out to be made of cheap wood with cheesy plastic fake rattan panels. I don't mean plastic strips woven in a rattan pattern, I mean a piece of stamped plastic. The price ($375) would have been good for the item promised, but far too high for the product delivered.