Litfad

I ordered a pretty looking fan (butterfly wings) for my kids' room. It arrived in a month, as expected, although I didn't know it was being shipped from China. I would have not ordered if I knew where it was coming from. Anyway, I had a handyman try to install it, we open the instructions, and they are in Chinese! They try, and after hours of figuring out the wiring, the fan comes on for a few seconds and then turns off. The thing won't work! They supposedly have 24/7 support online, but only for sales! The support is only through email!

I placed an order for an item which I received almost 4 weeks later.
Upon opening I discovered that is smaller than the place where should be attached and I reached out to return it or have it exchanged.
They do not even want to discuss any issues.
Flat said - that's the item and no we ll not help you!
Do not buy from the company.
They are foreign( Chinese) more than likely and customer service is not something they are interested in.
They are fast to collect and after that you are in your own!

I ordered, two bookcases, one arrived today packaging was in pieces taped together. The main part of the bookcases was broken in half. I ordered these December 31,2022. No, I don't have photos! I will never buy any of their products again and will tell my family and friends not to buy from them. Poor quality and poor customer service. Where is pride in workmanship or customer satisfaction!

What a crock! The light fixtures are not what they claim to be and they will refuse all returns and will not give you your money back. I have been remodeling a house for four years and have never had a company straight up refuse to do a return one day after I received the product. Also it took 2 months to even get the order. Shop elsewhere.

I spent a lot of money on a desk. I ordered from Litfad without doing any pre checks - I wish I had though! The desk arrived without any frame or legs. It's basically useless. I would tend to agree with people that the company is a scam. They are based in china so now I have the horrendous task of trying to sort out getting the other parts or trying to get a refund.

I bought a small desk from Litfad. It looked good on it's website, but the actual product was a piece of junk. Some parts were broken, the grooves on the pieces had uneven edges, some metal parts were rusty and very dirty. There is no phone number to call to talk to customer service. The return policy says you have to email them, and they will give you a return label for you to send the products back. How you drag a piece of heavy furniture to the postal service is up to you, and good luck with it.

Purchased lighting from them and items shipped were missing pieces. When I contacted them there was no response and no support given. My best suggestion would be to stay clear and buy lighting somewhere else.

Do NOT Buy from Litfad.
Sitejabber, please give us the option to select a 0 star button! Because this Litfad company don't deserve 1 star!
The quality of the goods they have sent to me are a disgrace. The items look like they've been made from left over scrap materials, with no CE marking on the goods to meet EU standards, + delivered in some old cardboard box. I'm not prepared to take any chance's and fit these wall lights, they are so poorly made I'll end up burning down the house. When you email them for a return address you don't get one. They offered me 5% then 10% discount (ridiculous) I just wish I'd reviewed the company before I bought the wall lights. So it's over to my credit card company now?

Date of experience: 01 November 2023

I ordered a coffee table, this arrived 2 weeks later than scheduled in a battered damaged box with the sides open. Inside the polystyrene was crushed to bits with no protection whatsoever. The item was not at all what it was described as very cheap looking and not black like described, it had a shiny white underneath, wasn't the size it said either.That aside the product was damaged. Customer service want to refund me 5% of this damaged item to keep it and seem to be refusing me a refund at all costs.

Ordered two very expensive chandeliers that came with no assembly instructions and had stripped holes so the chandelier wouldn't hold shape. "Support" AWFUL said they couldn't refund unless something physically wrong with the lights. Told them there was and complied with copious emails to send detailed pictures of flaws and then finally a video of me assembling the light showing the flaw. They give you the runaround. Absolute scam. Don't plan to buy from here unless you are prepared to lose money because if the light doesn't work for your space they won't refund you. RUN AWAY. Can't believe they are allowed to operate like this.

Extremely low quality, Amwar was damaged, built of particle board, not solid wood as noted in the advertisement, damaged on arrival during shipment, required the product (weighing hundreds of pounds) be shipped back to China. Literally the worst experience of any online purchasing.

Absolute Scam - Warn everyone you know.

These guys are scammers selling junk and will avoid refunding you at all costs.

I purchased a cabinet advertised as having glass doors. When it arrived they were plastic. After clearly selling me a product under false pretenses they refused to issue me a full refund. In the end, I had to raise the issue with Paypal to get my money and still had to pay return shipping to send the item back.

Shopping at liftad.com was by far the worst online shopping experience I've ever had. Do not trust this store!

My package arrived torn and water logged, and my items were damaged. My $900 chairs were scratched and misshapen due to the poor packaging. All FOUR chairs were covered in extremely thin bubble wrap that offered zero protection. Then all FOUR chairs were just thrown into one large, very thin cardboard box. On top of all that, the chairs I received did not match the online description. The chairs I received were 40" tall. Online website stated they were 45". Claimed to be 15.5" inches deep, but were truly only 13". That's a huge difference. Color and quality of materials were not the same as advertised. And there were zero instructions or any paperwork included. What I received was a poor knockoff of the beautiful chairs advertised on their website. Do not buy from this company.

Be aware of these Chinese Scammers.

Don't waste your money.

Products are defective and ship from China.

What they sell and show on their website doesn't look similar to what you actually get.

This website sells lights that does not even has proper Canadian safety coding and standards.

Your house or premises may go on fire since these lights are not standard or have any proper installation instructions.

Don't waste your money.

Products are defective and ship from China.

Let me describe the screw up this company has done. They sent the wrong sideboard and damaged end tables. This company is a joke. Don't order from them. They send damaged end tables first and then the wrong sideboard. Now you can't get any help form them. There is no phone service and the emails they disregard. I didn't spend $800.00 dollars on a sideboard i could have gotten from home depot.
Completely the wrong order. And still no answer.

I was sold a poor quality unsafe light fitting for £154 they refused return address then sent an invalid one I did not get a refund reported to trading standards and to the fraud department of the bsnk

I purchased a outdoor sofa on 10/20/2023, it took almost two months to receive the item, the item I received is nothing like the picture in Litfad's website, style and size are different, very poor quality and packaging.I try to communicate to Litfad's customer service that they send the wrong item, but they didn't adjust the issue and lack of response, I wish I can give negative star for this company, stay away

Chairs arrived after a month pretty much as advised at time of ordering. Box was battered but chairs weren't damaged at all. No fitting instructions but easy to build. The chairs are very comfortable and exactly what we wanted. Probably not really worth the £280 for the pair but there wasn't anything else online coming up at such a cheap price. Overall am very happy with the purchase.

Ordered a desk for my home office, said it will arrive in 7-9 weeks. We are now at the end of the 9 week mark and the item is still in customs where it has been for the last 5 weeks. Told customer service that I cannot wait any longer and that I wanted my money back and that they need to contact their shipping company and have the item return to them. The would not refund my money. I disputed the transaction with my credit card company and will take my business elsewhere. I wish I would have read the reviews before ever shopping with this company, but I will never shop hear again and suggest you do not shop here either.