Litfad

Ordered wine rack wall mounted! Waited over 2 month paid $1150 arrived! And what arrives damaged unfinished scratched and funny thing it doesn't fit the wine bottle! YES WINE RACK, doesn't fit the bottle! Customer service is useless going back an forth with the same questions! Stupid company will report everywhere! Do not buy anything!

The vanity took forever to arrive and when it did the box was so damaged. After opening the box, it came with a lot of pieces and many were broke or damaged. Instructions are in Chinese and I am missing a few key parts to it.
Will never order from them again and I encourage others to avoid this company all together. I am mad at myself for not reading reviews before I ordered this.

I ordered 4 bar stools from this company, the product arrived faulty and with a gash in the seat. I contacted them and they offered a 5% discount which I rejected, they then increased to 10% and then to 40%. Shame I can't share a pic as the item was seriously damaged and no way would I accept. They said I could return but had to cover the expense of shipping, customs and even a destruction fee as the stool was not fit for purpose and needed to be destroyed. I have tried to review on their website but have been blocked. Save yourself a lot of hassle and buy elsewhere. My situation is still unresolved and they have stopped responding. Avoid at all costs

Customer Service is a complete bust. I have received conflicting stories from them regarding the status of my order, whether it be in regards to tracking my order, tracking numbers provided by them that don't work, inability to provide me with firm arrival dates for my order, simply not replying to my e-mails requesting status updates for my order, and giving vague answers to my questions. I will never use this service again and encourage others to do likewise.

The biggest scam! The merchandise arrived defective. After one week of emails, we were told that we would have to pay for return shipping and not a word about a refund yet. The quality of the merchandise is extremely poor. It's nothing like you see on their pictures.

My wife and I ordered bar chairs for our kitchen, they arrived with mould and the wrong colour.
We where then instructed to wipe the mould off (easy to clean)
We had just had our first baby so I did a bit more investigating and open the seat up. There was mould throughout the whole seat.

They would not give us a refund.

Do not ever buy anything from this web site.

I placed an order online for a reading table in February.I have received couple of weeks ago. It's completely different than I ordered. They do cheating with customer. I asked them to take it back as it was wrong product was delivered. Initially they star bargaining with me 5% off from the original price then 40%.So unprofessional customer service.Yesterday I received a email and asked me to send it back to them by my own cost.You need to be very careful if you would like purchase anything from them.

Ordered a bookcase for my daughters bedroom just after Christmas, waited 2 months for it to arrive only to find that many of the wooden pieces are damaged. I emailed the customer service team and they responded quickly and efficiently at first. However, once I sent over multiple pictures and video clips proving damage to the product, they suddenly stopped replying to my emails. I have sent two emails chasing up the issue since with no response. Awful company, shocking customer service and products that are cheaply made and just aren't worth the money. Would not recommend to anyone!

I found a nice looking table approximately $400. Shipping was quick and it looks like all the parts are in the box. One problem… no instructions on how to put this thing together and lots of holes that required screws& nails etc… I am beyond frustrated. It's my fault. I didn't notice no reviews on the website itself and no reviews on the products. I didn't even look to see it was foreign. I am guessing i just threw away $400. My husband is pissed and told me never to order from the Chinese again. Let's not even forget that I have styrofoam all over my floors. Oh you can return it if you put it back in the box. I had to cut the box open to get it all out.

Bought a conference table that arrived all broken up, each box is covered with plastic wrap but all the damaged holes can be seen. The FedEx refused to take it back and dropped it. The website doesn't respond to emails or any which way. I am out of $1,296 USD.
STAY AWAY from foreign websites.

After ordering online in a nice photo product I was very disappointed once I received it. The were many places damaged, the quality of the wood is extremely poor, the workmanship looks like it was done with home tools. Extremely disappointed.
I contacted customer services and they offered 5% discount. I refused and after 4 emails they offered 30% discount. I still did not agree and asked for a full refund. They refused so I contacted the payment company and the full amount was refunded within 5 working days. I still assemble it. It looks much worse than expected.
Please compare the website with the delivered product
https://www.litfad.com/contemporary-bedside-cabinet-engineered-wood-night-table-for-bedroom-s-*******.html

I ordered a book case from this company and would like to give a 0 star review. Initially they gave no estimate on delivery, but said free delivery. They then took over 5 weeks to delivery the item. The package came completely damaged and falling apart. The items in the package were all damaged (chipped, taped, and dirty). I reached out to their chat customer care and was directed to email (no phone) and have been going back and forth on email about returning the item. They want me to pay for shipping back to China and cover the initial shipping cost that was part of the purchase price. I checked the price to return the package based on the weight and it would be $270 almost $70 more than what I paid for the garbage they sent. Stay far away from ordering anything from this company.

Stay clear of this vendor they are not what they advertise. I bought four items. One still has never arrived. The rest damaged in delivery (they are shipped in flimsy boxes from China). I have had no resolution except that I have to ship back at my own cost, and wait for replacements - and I have no confidence they will even arrive. The item missing in transit they offer no solution for.

A month ago I ordered carpet for 220 pound they take the straight away same day but we are still waiting we don't hear things of it what kinds of companies is it fraudster talking people money for nothing since that we been keep emailing for over full refund we are not getting back so far not rug or carpet not money as been refund

Ordered shelving unit, received in one month with missing attachments. Took 2 months to receive them and were wrong size. Refund denied, only 20% credit offered. Missing pieces took another 2 months and are wrong size again. Screws also missing. Emails responded by computer not real person. Quality poor.

I purchased a floating TV mount desk July 7 2023, and still as of today we have not received it. I went to their site and it is closed. I lost 261 dollars. And PayPal or my bank will not help me because it has been over a month.

This company is a scam and deserves no stars. The website should be removed and they should be shut down. I purchased a chandelier that can in box that looked like it had already been opened. The interior packaging was crumbly. The overall quality of the parts that were inside were cheap. There were multiple missing brackets and parts to it. The chandelier cannot be assembled. I reach out to them. They initially showed interest in sending me the parts and then they claimed it was over the 180 days and simply replied "sorry." This is stealing. I spend $361.93 for a chandelier that I cannot assemble, use, do anything with. STAY AWAY FROM THIS COMPANY!

I purchased two lights from this company. The first went missing and they sent a replacement. It looked great and so I brought a second. The electrician has been here three times trying to get the lights working. I have been dealing with their customer support - who are useless.
The latest is that I have to pay to return the lights to China, they will then deduct the price of the first shipping to Australia and issue me a refund. Interesting that the refund will be about zero - oh and I have the additional expense of sending them back... I think I have spent enough on the lights and chalk it down to a very very bad experience
So do not go through the heartache of dealing with this company.
The product may look great but the quality is not there - they units just didn't work

Absolutely the worst company, do not buy from here. It's a scam, the quality is cheap, getting a refund seems almost impossible. Do not waste your time, you're better off spending a little more but from a legitimate place. How are they still in business is beyond me.