Litfad

Bought solid wood small table. Arrived damaged. Despite pics sent to cs and being charged insurance, they refuse to refund money or process return. There solution is to send a base and screws. This table does not have screws and i do not do furniture repairs. They are not honorable. Proceed with caution, I do not recommend purchasing from Litfad.

I purchased a light fixture, that unbeknownst to me was being shipped from China. Took 46 days to arrive when outlined on the web sight it would take up to 30 days if shipped to the US. Hired a professional electrician to install the light fixture & it did not work. Contacted customer service & asked for a mailing label to ship the product back and for a refund and they refused both. I was told that I had to pay for the shipping and would give me a 20% refund. Totally not acceptable!

I will never buy another product from Litfid as products are inferior and customer service not accommodating when item does not work. Luckily I was able to dispute the charge on my credit card.

We ordered 13 Aug 2023 the Modern Wood End Table with Block Base, Storage & 2 Drawers in Rectangular Shape - 35"L x 12"W x 26"H 1 Natural. SKU: *******369
We would like to warn future customers that this company do not display clear the time of delivery of your items. It is NOT indicated on the item site, but on the page of Shipping Info. When we paid for our unit, we did not realise that our delivery will be after nearly 50 days.
You will not receive any information and explanation from customer service of company and you will need to chase your item in your spare time: to call them or to write to them.
Our unit was arrived in water damage package and the company promised to do 5% discount but we have not received any discount yet.
We also received no building instructions with the unit and had to build unit completely through trial and error.
We would not recommend this company for United Kingdom customers.

Ordered bath fixture for $138. Product pieces did not fit together and when I tried to tighten a loose end piece it fell off in my hand, only to leave a bearing stuck inside the fixture with no access to it. Company only offering to send parts for repair but with no access to the inside of the fixture how can it be fixed? BUYER BEWARE!

Total scam site. It's insane that they're allowed to stay in business in this day and age with these business practices.

The chat assistant straight up trolled me. Every time I asked if they could just verify whether or not there was a way to cancel unshipped/unprocessed orders on the site, they just copy-pasted the same message saying if I had any issues I had to contact customer support and they'd e-mail me back.

This company is a joke.

Terrible experience. I purchased a light from litfad not knowing where they were based as I'd searched UK companies in Google, the light did not work, they sent me a new part for the light expecting me to fit it in the light myself, hahaha, ridiculous when you've paid 200 pounds for a light, non the less I got an electrician out who deemed the light dangerous and not fit for purpose. Litfad said they will accept the light back but I have to pay to ship it to China, since when do we pay to send faulty goods back, the seller should be providing a postage label. Steer clear of litfad, awful awful company. This complaint with them has now been ongoing since the beginning of August and I'm now down 200 quid for the litfad light and 120 quid for a light I had to purchase from dunelm so my daughter had a main light in her room to do her homework under. Disgusting company.

The company sent me a $2500 table that looks like a toy! Poorly made, nothing fits and now I'm stuck and they won't give me my money back! They react you that you made the mistake and they surely made a giant maid take. Do not order form here - you will regret it.

The badiest service I have ever received. The product was done in CHina with very low quality. They never inform any where about it take 3 to 4 month to ship the product to the UK and have a lousy chat support that replies like a bot. Extremely disappointed.

The package arrive after 4 moonth and partsd of it where broken! And with super cheap packaging.

I would never buy from them and would advice other not to do the same.

Save you energy and money... simply rubbish.

Hello!

I purchased two desks from this stupid scam of a company (over $1200) and never received the desks. It's been 2 months now! I have asked for a refund over and over but they refuse to give me one.

Now the most recent email received stated that I could get a full refund if only I left a good review for them. They would then refund immediately!

What a scam company. Don't buy from these people. They are not what they say they are.

If they do not refund me for my purchase that I NEVER received, I will then next post the email they sent holding my refund hostage until I give them a good review.

What a joke.

They will not allow any returns. Even if you were to receive the exact item elsewhere such as Amazon - buy it because Amazon will allow returns. This company is horrendous to deal with. I am disputing the charge with LItfad and Capital One.

I bought a butterfly shaped LED chandelier from them through AMAZON. Installation was not too bad, some of the butterfly crystals broke, they offered to ship immediately. Then after installation the wire-shorted and burnt, not sure if it was the light or the installation, however they replaced the whole set, no questions asked. It did take 1 month to get a replacement, but it came. Hope it doesnt burn out again, its been a year with the chandelier now.

I ordered a desk and arrived after 2 months all damaged and missing parts! They asked me for pictures! I sent them all the pictures! They told me you can return it but you will pay for the return shipping fee! They don't provide shipping return label! Return Shipping cost is 3 times more at ups than what the item costs! Called them to work it out they don't care about it! They told me you can keep the damaged! Do not buy from them!

Oh How I wish I had read more reviews before ordering from this company! The products look fantastic, but of course the one I ordered is out of stock. I've been offered multiple discounts to order something else despite my requesting a refund and cancellation of my order each time. I'm thinking I've been SCAMMED! So very disappointing! UPDATE: After a stern email to them, I have been sent an email confirmation of a refund. Still waiting to make sure it hits my bank account.

We ordered 2 products from Litfad on Oct 27th 2022 totally $8,000. We STILL have not received our products and customer service has deemed them "lost" but has yet to rectify the situation. They offered to send replacements but that can take 4 to 5 weeks, I asked if given the circumstances if there was any way to get them here faster. They replied that they would try to locate our products and get back to us. They also said if we don't hear back in 2 days to reach back out to them. I cannot attest to the quality of their furniture as we still don't have them, however there seems to be some shady things going on with customer service and their preferred shipping partner. I highly recommend you skip the headache and shop elsewhere.

My item never arrived 3 months later, no communication
I ordered 6 chairs months ago, and I keep emailing for follow up but the bots have an autoresponse email and no one will reply. They wont issue a refund. They are major fraudsters! DO NOT SHOP HERE. I think its all fake.

Do not do business with this company. My product arrived damaged and I contacted the company for a refund and they have repeatedly tried low-balling me, starting with an offer of a 5% refund... we've been going back and forth in emails for almost a week now and thier offer is now up to 50% refund. I have contacted PayPal and started a dispute. I am confident that Paypal will get me my full refund. Awful, awful, awful!

Bought shelfs from this website, they were defective, had dents, scratch's and broken pieces. Reached to here customer service and there response we shipped right product. I would suggest don't ever buy anything from this website, if any one would like confirmation please email me at *******@yahoo.com and I will forward all the photos of product that I got vs what is advertised and what was customer service response.

Following the parcel arriving more than a month after it was ordered I found it to be damaged and of very poor quality and pieces missing. I asked for a full refund. Apparently this company has no respect for customer rights and expects the item to be returned at customer's expense - Litfad said they would ship a new lamp base (65kgs) and would not acknowledge pieces missing. Due to my experience, reading the thousands of dreadful reviews and the fact that the item will not arrive before my movers, I demanded a full refund.
I then receive an email saying your delivery is now complete. Thank you.
This is still continuing. I want a full refund, I have been offered nothing.
Please learn from my (and thousands of others) mistake and DO NOT BUY FROM LITFAD- you will regret it if you do.

Do not even buy, this is a scammer, not even a company.
I ordered a table and they sent intentionally damaged items, not even the whole set)
They refuse to refund and ask to ship broken parts back.

You will regret if you buy from them

This company is terrible. First of all they don't tell you you product is in China. I ordered a toilet which I really liked the design of figuring it was made in the US. 6 weeks later it arrives in a flimsy crate all broken. It was missing the tank top(a major part).
I had a contractor working on a remodel of our bathroom. The company immediately sent another toilet which was another 6 weeks. Fortunately, it arrived unbroken. Our contractor went to put it in and the drain in the floor did not match up to the center of the toilet. After a coup[le of hours and trips to get parts the contractor got it seated. Then he went to put the water feed in and it is not the same size and thread of a US water feed pipe. Then the flushing mechanism is also not the same size thread so it had to be replaced. This has been a total nightmare. I never would have bought it if I knew it was from China.