Litfad

This site is a scam, items are coming from China. They aren't wired for US or whatever country you are shipping it to. They frustrate you with their attempt at customer support which doesn't exist and I believe is their intention, as they know their product won't work in your country already. This is 100% a scam. They know you can't use this items, they look fine upon arrival and thats what they will argue/they sent you the correct item. I want my money back! SCAM

Wow. Im grateful for this website. Im NOT going to order from this company because of this exchange I got when inquiring about a picture discrepancy for 2 bookshelves I was going to order (would've been $1,644 for both).
See pictures of the exchange...

Bedside tables were damaged, paint scratched, did not screw up properly and did not stand straight. I requested a refund and they refused to refund the total amount. I would would not trust this company!

Their $75 lamp is wired with the wrong wire: a thin-gauge, thin-insulation wire dangerous tor house-current uses such as lamps. Lamps. Litfad refuses to do anything about it, refuses to replace or accept return. Instead, they offered ME $7 TO forget the problem and write them a good review. I asked again if they could actually solbve the problem and again they refused. They are still selling this very dangerous item:
1 Light Bowl Wall Light Fixture Antique Style
Rust Metal Wall Sconce with Swing Arm\16"+16" Length
Item# *******
Luckily I spotted the wiring problem. It would be hidden in most of their lamps. So don't gamble fire or electrocution. Avoid this company.

Terrible, awful, no good, very bad! DO NOT ORDER from here! Ordered one item on 9/3/23 and when I contacted customer service to see where the item was, I was told it would not be delivered until 11/16/23 (IF even then). Customer service was entirely unhelpful and unapologetic. The website deceives you to seem like it will deliver in a timely way or cancellation/returns are possible, however, I can NOT cancel my order! Call it a scam and purchase from another company.

I purchased a pendant light and received 4 pots, nothing to do with lighting. They constantly try and offer money off the correct order and they say they can't send a refund. This company is a scam. I've had to involve PayPal to get my money back.

Product (a credenza) was late, broken, and missing pieces. I tried to work with them and they told me to fix the item myself, then they tried to buy me off by giving half my money back. Fortunately I got a refund through my credit card company. What a joke!

This company sells Counterfeit products very low quality!
On top of that, they sent us 3 completely different pendants that looked the same until we hooked them up and turned the electricity on.

Company refused to provide the prepaid return label for the completely wrong items they sent and refused to refund the completely wrong items! This is horrible! The customer support is horrible. The products are cheap counterfeit items that don't even match what they show on the website.

The chair I received is not what is ordered. Completely different from what i was expecting. Color, Fabric, Cushion, Stitching and tightness does not match the product description. Additionally, chair rocking legs were missing from the package. The chair is very very cheap. This is unacceptable.

We also had a terrible experience with Litfad when we bought a bookcase. But we had a "happy" ending. Product was received damaged, poorly packaged, missing pieces, no instructions, long delivery and the wrong COLOR! It couldn't have been much worse. We got a complete run around from Litfad so we contacted our credit card company to dispute the charge. They immediately issued a conditional refund while they investigated. We filled out a form and provided some photos. About 6 weeks later I received a letter from my credit card company indicating the refund was approved in full. It was for >$1100. Get your card company involved.

I purchased a labeled world map mural and was super excited. When the items came they were of the poorest quality. All of the labeling of the world was blurry and smeared so that nothing is even recognizable. They don't care that the quality is so poor that this is unable to be hung on the wall, they only care that the item was delivered. I have never purchased from China before, but will never do it again. I will go without. I would rate a zero if it was an option.

When i placed the order, I was told that I would receive within 4 to 6 weeks. However, it has been two months, and I have not received it. After contacting customer support, which provided to be very inefficient, they refused to take responsibility and casually mentioned that the delivery would now be extended to 4 months.

Order took almost 3 weeks longer than the original 10 week period. Eventually the chair arrived and was not only not the material described, nothing like the picture but also the mechanism inside the head rest is broken and will not click back, after 42 emails back and forth they are refusing to refund me a full refund. I am now about to commence legal proceedings to try and hold this 'company' accountable! They should not be allowed to get away with it! SCAM SITE PLEASE AVOID

Please do not buy from this company!

My daughter asked for a study desk for Christmas from Santa.
I ordered a desk from Litfad.
It took 6 weeks for delivery as it was coming from China!
It did arrive just before Christmas. I have never seen such poor quality!
It was so bad. Unfortunately it was too late to get another desk from elsewhere for Christmas. We built it and left it sitting out on Christmas morning from Santa. 2 days after Christmas I threw it on the bin and ordered a desk from our local furniture shop.
A big disappointment for our 9 year old daughter.
' santa' left her a desk that really was not fit for purpose!
The wood was about 1 cm thick. If she were to put any weight on it. The desk definitely would have broken in the middle. The desk cost me £200. A complete rip off and the worst quality I have ever seen.

Date of experience: 23 December 2023

They have sent me a broken lampshade they will not replace it they are just wasting my time they are lying to me and they are avoiding helping at all I spent nearly $400 on a broken lamp and they do not care

The packaging was real bad, almost all parts are damaged by the time I recieved the package. The instruction is one page and doesn't match the product, so I basically used the picture on the website to assemble the product. When I try to contact customer support, they basically block me so I can't do anything or review.

Don't order from this company. Their products will arrive damaged and they will not refund you. If you try to start a return, they will only give you you partial money back if you leave a 4-5 star, positive review. They do not follow their return policy. The items are not as pictured and will show up damaged because it's shipping from overseas. Warning! Don't buy from here.