LinCare has perhaps the poorest customer service I have experienced (other than Comcast): phone wait times for a question can be 60 minutes or longer; my aged parents received a threat of collections even though they are current on all bills; setting up new services, i. E. a bipap, can be laborious.
After years of paying bills that I could not understand, I finally had enough and started asking for documentation. Instead, all I recieved was threats from the company. They are very effective crooks. Just add $20 buck and there, no one will notice. And if you miss any payment, no matter how small, they threaten to call the collection agency on you. Run away from these guys as fast as you can.
1. Had to go to home office in Germany to get them to stop calling
2. Have on line ordering, however, impossible to communicate via anything other than phone since they don't have a response screen.
3. Can't get supplies from any stores. I was stuck away from home and called a local Lincare store and was told they didn't have anything on hand... have to deal with on line. So I spent a week without cpap for a piece that I would have been happy to purchase.
4. Tried to change my billing information at a local store when in for card reading for my doctor and was told it would take some time for them to update... seems like a disconnect between the two entities.
Experience has been the worst. I though Apria was bad for billing issues, but Lincare takes it to a new low. Double billed, they promised to fix it, send sheet of billings, insurance payments so I could work out what really was owed... after 2 weeks nothing received except threatening demand letters and additional bills. They take bullying to a new level...
Worst, unorganized, bull$#*! company I have ever dealt with. Poorly managed, youre lucky if they answer the phone. No one ever seems to know whats going on, you get a different story from everyone you talk to.
Never have I dealt with such an inept customer service department. They shipped the wrong part three times. Then had no record of my hipa release for my daughter to act on my behalf. It is six months that i have tried to get a new version one water chamber and it has yet to be resolved.
Never have 8 dealt with such an inept group of individuals. Not did I not get my supplies I 1 month of complaining, but not until day 30 when I finally called the exec offices was I informed t hwt my script had expired 2 years ago and now when I am in need of equipment, you decide to use that as an excuse. Will be looking for a new company.
We used Lincare for 1 1/2 years before retiring across the country. We informed Lincare of address and insurance changes. 9 months later, we're still having several calls a month about getting our CPAP supplies. 9 months! With every call, we are promised that the supervisor will look into the situation and return our calls. NOTHING. Crickets. There's a local office, so we approached them. Promises, crickets.
We cant be the only folks to have moved, so what's the problem? Answer: the crappiest customer service ever.
We've been given the go ahead to use another company and we're thrilled.
Bye, Felicia!
They are one of two providers that accept my insurance in this area. They were contacted by the hospital the day before my wife was released after knee replacement surgery.
She was released on thursday and the walker and commode were promised for delivery on friday. It is now Monday, still no equipment, four phone numbers either out of service or they ring once and then go dead, including there corporate number. I finally reached a Live person on the sixth number and confirmed they did have the order which I canceled. I am out of pocket for the equipment to the tune of $ 140.00 which would have been covered by my insurance but is not reimbursable because I bought it at a non-participating pharmacy.
My husband just started using CPAP in February 2023. The representative actually came to our home and help set it all up and explained the supply timeline. To date we have received 1 pack of filters at the address the rep came to. Apparently, everything else was sent to our billing address. 12 phone calls and a lots of lies from Lincare. So all the stuff at the billing address ( 1800 miles away) has to be returned and checked for "use" before we get new stuff.
Update: I called our pulmonary doctor and he had an area manager call us. Supplies will be dropped off today.
Keep getting a past due letter without a timely invoice to be paid. I waited over 45 minutes to speak to a customer service agent before I hung up. Then tried to pay it online b
Ut after 6 attempts to enter my cust. ID it said it couldn't find my account. This is the most inept company I have ever seen in my life. If you have a choice of vendors run away from this company. They do not appreciate nor deserve anyone's business.
I have been getting my Apnea machine supplies from LinCare for 18 years.
Dealing with the company is a living hell. Customer service is a big circus. If you don't order some supplies every six months they work hard to make you regret it. Awful management, sad organization, aggravating employees who don't tell the truth and just don't care. I would rather die from Apnea than deal with this company ever again.
Absolutely useless! Stay far away from this company. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. NOT ONE PERSON will pick up the phone. Totally unacceptable. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. I can't believe that a company with 2 stars or less is even still in business. Don't walk...RUNNNN from this place!
Indianapolis office on Guion Road. A flyer on the desk suggested we share our experience by posting a review. Seriously? We just read posted reviews and " almost " all are terrible! Our experience has been awful, also. Numerous calls for equipment to be picked up. A date and time would be made with no one showing up. After putting up with this several times, we loaded the items up and returned them our selves. Spoke with the manager and the answer was " I'm sorry". Don't understand how they stay in business. Very poor work ethic in my opinion. A tech was also very rude to my 91 year old mother. He had to come out late one evening and growled at her about the time and how many hours he had already worked!
Very bad experience with this company. Their communications stink. A good example of the right hand not knowing what the left hand is doing. Never a response after sending my consumer issue correspondence, even when sent via Certified mail. Upon checking, learned Lincare is not accredited by the BBB and many negative consumer reviews.
I've wasted my valuable time trying to deal with Lincare here in Los Angeles. Less than zero stars since they have lost my paperwork for a new CPAP machine... twice! This should be a HIPA violation! They never returned my calls or responded to my personal visit to their offices. Total Incompetence and a complete waste of time. Run away as fast as you can and go to a real business that cares.
Since Lincare purchased Home Health Depot in June 2017, I am holding them accountable for all of my issues. I have had nothing but issues with them. You can't reach anyone on the phone and if you leave a message you might get a call back 3 days later if you are lucky. Tried to re-order supplies from them and they said I wasn't in the system. This place has done nothing but cause problems since I started with them. I will be transferring my records to another agency that is competent and cares about their customers!
Their shipping and billing departments do not work well together. If you can get by the rotten automated phone system they are more then happy to dump you to another department asap. They are rude. I spent over an hour dealing with a $15.85. Tab. Placed on hold for half the time and hung up on once. Go with another vendor if possible. TLDR: Lincare billing is a nightmare, morons.
Don't waste your time with lincare. Multiple hour plus phone calls just to sort delivery issues on their end. If you enjoy listening to elevator music for hours, being aggravated, and having the wrong supplies delivered, Lyncare is for you. How this company is still in busines s is a mystery and a joke. Signing up with a different provider as soon as I'm done leaving a very negative review to add with all the others.
Why is LinCare in business when they hire absolute idiot office and management staff. The drivers are the best thing they have going for this company. The drivers are always working day and night to make sure I have what I need. However when calling the office staff, they are always the most ineffective and inefficient group of people I have ever had to deal with, and I don't need to even get started on the manager, she is a complete waste of time to assist with any issues. Well, I suppose she did one thing right by hiring great drivers. Thank goodness for competent drivers! Without them, those of us who need oxygen would die if we had to truly depend on the office staff and the managers!
Overview
LinCare has a rating of 1.5 stars from 799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members