LinCareReviews 800

I have spent hours trying to set up automatic payments for a $3.45 monthly payment. Website doesn't recognize customer ID, rejects enrollment. Local office referred me to corporate office, referred me to person who helps with unresolved issues. That person knows nothing, referred me to billing. Billing number had me on hold twice for 30 minutes. Give me a break! If I could give zero or minus I would

Do like I did file complaints with your insurance company an BBB an the local Attorney General Office an hour local State Representative believe me they will see why this company isn't following there own policy

Most likely the absolute WORST company anywhere. I have been a customer, not by choice, since 2021. They FAIL to send me statements, but love to send late notices. They fail to post payments, or post them late, then send late notices. Have tried to resolve for months to NO AVAIL, but this is who Humana works with.

Don't waste your time with lincare. Multiple hour plus phone calls just to sort delivery issues on their end. If you enjoy listening to elevator music for hours, being aggravated, and having the wrong supplies delivered, Lyncare is for you. How this company is still in busines s is a mystery and a joke. Signing up with a different provider as soon as I'm done leaving a very negative review to add with all the others.

This company has the worst customer service of any company I have ever dealt with I have had repeated issues with over billing unauthorized charges to my Visa account which this month has now caused my account to be overdrawn which is going to result in charges to me when I contact the billing inquiries number on my bill I'm placed on hold for 30 to 40 minutes without ever getting through to anyone I finally had to contact the patient advocate number that's online for assistance and hopefully they'll be able to resolve it for me but this should not happen please I urge everyone to read this company's reviews before you contact them for service I wish I had

I have been waiting over 9 months for Lincare to process my order for a CPAP machine and I'm giving up today. Average wait times are over 40-50 minutes to get through to a representative, who usually cannot do anything other than take a message. When they say someone will call back, I never hear from anyone. When there have been problems with my order, my doctor or my insurance, Lincare never calls to try to resolve it. This company is completely incompetent. They should have a class action lawsuit against them for failure to provide service.

Lincare is the worst company to have. If you need help with anything. Their customer service is terrible from day one. Good luck if you have a billing question. You will wait on hold for hours just to be transferred to a department that tells you they cannot help you and that you need to speak with billing. They are rude and take advantage. They have no desire to help their customers at all. I wish I would of never gone through them. I cannot wait until my year lease is up and I own the equipment and can switch companies. DO NOT USE THIS COMPANY. THEY ARE NOT WORTH THE STRESS OR HEADACHES OR HOURS OF HOLD TIME YOU HAVE TO WAIT TO SPEAK TO THEM EACH MONTH WHEN THEY ARE THE ONES TO MESS SOMETHING UP!

Where to start? Perhaps the leadership team is holding the performance charts upside down? Basement or zero customer service is their standard? Well gosh darn it, then they are head and shoulders above any other company I've ever dealt with. I can't think of anything they can do to make a customer's experience any worse. Congrats team Lincare/Optigen! No one, but NO ONE can beat you for the worst service, experience, billing, misleading sales and complete lack of integrity from my perspective. This is not an easy feat. It's clear that they work hard from the aloof ivory tower of leadership, right down to the customer service reps that don't answer the phones...it must have taken years to fine-tune this bureaucratic nightmare experience for what I'm sure they laughingly refer to as "customers." Try victims of who have to call back 10x because their auto phone system disconnects calls if you don't select the write button. Or don't select fast enough. Or - Lord help us - select the wrong button. No menu, just lots of wild guesses on our part. Good thing trap door doesn't open into a pit of lava, otherwise they'd have no customers calling at all. Or maybe that's in the works?

This company actually sends copious snarky letters and provides a Hunger Games-like experience for customers to try to reach someone to address their errors. If you can purchase what you need from anyone, anyone at all, anywhere, any place, other than from this company, you should. Otherwise you'll have to purchase more medical equipment to address the stress-related conditions you will develop trying to deal with these people. Or maybe that's their plan. Well played Lincare/Optigen. Well played.

I started using this company for my Cpap supplies after receiving a Cpap machine. They have ZERO customer service. Sent wrong supplies then continued to send wrong supplies after several phone calls ( some answered some not). I have no idea how they can still be in business.

Took about 6 weeks for Lincare to get my insurance straight to get CPAP machine. They kept calling me telling me my insurance was expired. They were entering the wrong info. Finally received machine. Told me I had to pay for 3rd mask if I didn't like first 2. Verified with Medicare and Plan G insurance that it would be covered. Clearly have no idea what they are doing. Would never use this company again.

They don't return calls; they don't listen. I made multiple calls before I finally spoke to the person responsible for CPAP machines who was impatient and tried to fob me off.

Extremely rude on phone, been waiting for sleep apnea equipment for 6 months, health care approval okay and no call and no machine, worst business on the planet!

I have had a CPAP machine for approximately 5 months. The customer service at the local office has poor service. The rep failed to return your calls, the office has failed to return your calls. The machine is causing my front teeth gums are receding. In seeing my dentist, it was stated that my CPAP mask is too small and causing the gums to be recedes because the mask is too small and rubbing on my mouth. When calling the office to get a larger mask, the office reception person was so rude and said if I got another mask, I would have to pay because I have not had use for 6 months. I told her that I would pay, but I would never use the machine for 6 months if I could not use the mask. She was supposed to get back with me about the cost and how to get the new mask. Needless to say - NO ONCE CALLED ME BACK. As I have asphasia, my husband called the company that sends the equipment and they will send to me. Poor Customer Service at the local office unit.

When I left the hospital they ordered oxygen for me from Lincare. They didn't have any delivery people so they sent someone who knew nothing about setting up the equipment so we did the set up. They charged my credit card 66.81 for this delivery. Then I only used the equipment for two weeks and was able to go off and I kept calling to have them pick it up but no one ever answered, I left messages to call me and no one called me to pick it up. Finally I got a therapist that didn't really know much about the equipment or anything for that matter and she said she would come get it. I was then charged on my credit card without my knowledge another 35.63. I got my EOB (explanation of benefits) from my insurance and they show I was only supposed to pay the 35.63. Be careful on giving them your credit card as they just go in and charge without any invoice or explanation and then you can't get ahold of them. This business really needs to be looked into for their billing to insurance and the patient because they are claiming more than they should.

These people are impossible to deal with. They call you and leave a recorded message to reorder supplies. You call them back and it is atleast 1/2 to one hour wait. I wish I could find another company to fill my needs because these people SUCK!

I wrote one review already, but this one is a follow up. I did nolt like the Mobil wheelchair that was delivered and they were very nice about taking it back and customer service was very nice and helpful about finding a new chair for me and I was able to choose one I liked from the internet. The drivers were great when the new Mobil wheelchair was delivered, Rob was one driver and I forgot the other drivers name but they were friendly snd professional. I would recommend this company to anyone.

Wow, Alyssa and Mike are really great people. Very professional at their jobs and very courteous. Thank you for allowing me to leave this review

I received a bill from this company and do not understand it. I have tried to contact their billing office a number of times and placed on hold for hours with our speaking to anyone. On a couple of occasions when I did speak with someone I was placed on hold, put back in loop, or just hung up on. I have contacted the office that supposed to have provided the service. I was told that I should not be receiving the bill and that they would look into it and get back to me. Four days have passed and i have not heard form them.
I DO NOT RECOMMENT THIS COMPANY FOR ANY SERVICES. CUSPOMER SERVICE IS NON EXISTANT!

Dr. sent a prescription for a readily available walker 15 days ago. After hours spent chasing this down, including over 30 minutes at a time on "hold," I was told that delivery would be this past Monday. No delivery. No call. Finally got through again to Mary in the Boston office. Without any explanation, Mary informed me that delivery would be "Thursday or Friday." When I expressed my displeasure, Mary hung up on me!