LinCareReviews 798

Worst company ever! I keep getting rude letters about my account being delinquent, but NEVER receive an actual billing statement! Yes, I know you're "supposed" to be able to view your billing statement online, but it will not show me mine! I click on statements & it goes blank! I've called & requested statements to be sent ( sat on hold for 35 minutes before able to speak to an actual person) and still nothing! I've cancelled my auto ship & will never get anything through this company again!

I am SHOCKED at the prices that Lincare charges for items - just because they bill an insurance company. Full Mask was $333.51 from Lincare and $16.93 from Amazon. Headgear was $70.30 from Lincare and $9.50 from Amazon. I am surprised that some law enforcement agency has not shut down Lincare - they are stealing from our insurance companies. No wonder our insurance is so high! Just awful

You have horrabel online service. You deserve 0 stars! I've spent over an hour trying to speak to a representive. I am not paying anything until I talk to somone to revue the bill I recieved for a January charge.

There customer service is very bad. It took me 2 months to get started and me calling every day, I had to talk to a manager to get my first supplies. And then you are suppose to get new supplies every 3 months. I started calling in March and here it is June and I still do not have my new supplies. No wonder people get so sick using the CPAP. I clean mine like I am suppose and you can tell the difference of them being good and needing replaced. This company is awful. Then you call them and you are upset and they interrupt you. It has been an awful experience with this company. Very upsetting and stressful.

I'm in my mid-70's and my doctor ordered oxigen for me after having pneumonia. A machine was delivered that I used at night, as well as a small tank that I could wheel around. When I went to order oxygen for the tank, I was told they couldn't refill it because it wasn't authorized by my doctor. It was! But, they billed me for having the tank previously, instead of the insurance company. After many unsuccessful phone calls, I sent the equipment back.

They are calling me over and over to order supplies, but refuse to tell me the price. Who orders anything without a price? I have tried calling them over and over, but they never acn tell me the price. That is outrageous. If I cold give them a negative rating, I would.

My wife needed an Oxygen Tank when she had Covid, she only needed for a short time.
We contacted Lincare to come pickup the equipment. Two individuals came by to pickup the equipment, but we kept being billed for the equipment. Come to find out, they picked up the equipment but never turned it in. We now are receiving messages from Lincare stating they are going to move this to collections. We have contacted them multiple times, I was fortunate enough to remove our payment from the portal. We also tried to resolve the issue via the BBB but was told we are at fault and that we are the dishonest ones here. This is a corrupt company with some shady individuals doing some inside jobs of theft.

I called their customer service and they say they owe me money and I will get a refund. I then ask why they keep billing my credit card and they say we cannot see any record of us billing your credit card. I then ask if they owe me money, then why did they send me a past-due statement and I read the statement to them. I then ask why their website is showing they are going to bill my credit card in 1 day if I have credit on my account and they tell me I need to call a different number as they do not have that info. I will never do business with them again.

Hector delivered my Rollator walker today! HE PUT IT TOGETHER FOR ME AND ADJUSTED IT.HE WAS VERY KIND TO ME.GOOD WORKER. KEEP HIM!THANK YOU ALL SO MUCH.ROLLATOR IS VERY NICE!I APPRECIATE IT!GOD BLESS YOU ALL!

I had called to inquire about home oxygen delivery. I was given their name as an in-network provider by
My insurance, AARP Medicare Advantage. The woman who answered was very rude. I told her I wanted
Information about oxygen delivery for cluster headaches. She told me flat out that oxygen was not
Covered for cluster headaches. I told her that I had contacted two other companies, Aero & Apria
And neither of them told me that it was not covered & that there was a 20% copay. I only called
Lincare because they were located the closest to my residence. I hung up & contacted my insurance & they told me it was covered & not to use Lincare. I believe the woman didn't want to be bothered since it was 4:45 & they close at 5:00. Well, I will not use Lincare due to her poor attitude! I wanted to add that cluster
Headaches are severe pain (so bad that they call them "suicide headaches"). I've had two 8 hr. Childbirths &
Cluster headache pain is worse than childbirth. I use oxygen therapy & the pain subsides within 15 minutes.
It is way better than using narcotics & painkillers. I wouldn't wish them on anyone, except I do wish this
Woman would experience one so she knows not to be so flippant when she answers the phone.

Its been over two weeks that Lincare received my order for a new C-pap. I tried 6 times to contact them and sat on hold in their answering system over and over (over 1.5 hrs). On my 6th try I got through to someone who transferred me and again I held till I felt stupid for dealing with these people. On my 7th time I finally got to the right department. They told me they were waiting on my provider to send over my sleep study. When I called the sleep center they were annoyed and stated "we sent it over with the order". When they called Lincare, Lincare stated oh...We are 8 weeks out on filling orders. The sleep center said their supervisor was getting involved. When she called they told her someone would call me in 24 hours. Its been 4 days and no call. I am going to another provider. Their handling of a new customer is exceptionally poor (non existent).

I had the pleasure of dealing with Michelle W. Excellent customer service again. I've been with Lincare for over 20 years. Never had an issue with them. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always.

Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. The staff is amazing, caring, so helpful. I'm so glad to have them in my area.

I switched my oxygen provider from Apria to Lincare in either August or September 2022. When I was with Apria I had a portable oxygen concentrator but when I switched over to Lincare they said I had to wait 3-6 months before I would qualify through them. Instead they brought me out oxygen tanks that way about 10 pounds to carry around and therefore hurt my shoulder and back when I had to use it. I literally had to quit using it because of the pain it was causing. I decided I would just have to wait the 3-6 months and then qualify for the portable oxygen concentrator. I waited out six months and when my provider contacted them the provider was told because I don't go through 8 oxygen tanks a month I can't get one. I called Lincare myself and spoke to Kalani in their Fresno Branch and he told me the same thing. I said you are pentalizing me because it was too heavy for me to carry therefore I wasn't able to use it. He told me that is our policy. I said I am going on an airplane for about a 4-5 hour flight and I need it due to the cabin pressure. He said sorry you don't qualify. I was so mad he told me I could call corporate and talk to them but nothing would change. I was told I could rent the concentrator from Lincare for a $500.00 deposit and $500.00 for 30 days (I only need it 8 days). I said why should I have to pay that large amount of money when my insurance company said they would cover it at 70% after I pay $30.00. He advised me they won't bill insurance. I think that is pure laziness and a way for them to get more money. What does it matter where the money comes from they would get paid either way. So I can get the portable oxygen concentrator if I pay out of my pocket but if they have to bill insurance I don't qualify? That is wrong, wrong, wrong. What did they want me to do let the oxygen out of 8 containers a month so they can deliver more and charge me more?

I am a direct customer of Lincare for CPAP. I was sent to this company by NOVANT HEALTHCARE. I received an unsolicited text message from LINCARE urging me to enroll in their auto-replenishment program for a list of CPAP supplies. When I called this "800" number no one would tell me the total or individual costs of these items. This was important information because my insurance plan has a deductible. This would make me responsible for the cost of the products. I spoke to 6 people and all refused to give me the requested information. I fail to understand why some of these supplies would have to be replaced every 90-days. I believe LINCARE is allegedly guilty of insurance fraud and hides behind their Terms of Service.

I have tried to order Mom's supplies for two weeks. She's been in a nursing home for over 3 and half years. I have ordered her supplies and had them delivered to the nursing home. I purchased a new cpap from them for Mom in the last two years. After numerous placed on hold calls to no returning customer support person, I finally got to speak to someone. I told them what I needed and they said they would be sent directly to the nursing home the following week. After 2 weeks, I called again only to be told I couldn't order the supplies, Mom would have to due to HIPPA. I gave them Mom's phone number and was told I would have to call her myself. I'm wondering what good will that do if you need to know that she has ok'd me to order supplies. After much run around and frustration I drove to the Peoria location. I was told her account was closed and that she could no longer get supplies from them. I referred to them as "you guys" and was told I was being rude. I asked them what they wanted to be referred to as and was told "you". Then I was told since she was in a nursing home, the nursing home had to order the supplies because Medicare wouldn't allow two people to bill them for the same thing.I said the nursing home did not bill Mom for the Cpap. They again said they couldn't do it. I asked why we weren't told this before and why did they send someone out less than two months ago to fix the cpap. I was told she was on maternity leave and didn't know anything about it. They also have sent supplies to Mom in the nursing home. Why now has this all changed? She said they just found out she was in the nursing home. Seriously? She's been there for over three years. The address given for Mom was her name and the name of the nursing home. The patient is definitely not Lincare's first priority. I'm not sure what their priority is. When I left I said I would never do business with them again. I was very sarcastically told to "Have a nice day". Not once but twice. How rude and how do people like this stay in business?

Run! I've been dealing with them for only 3 months and they are terrible. It took me calling my doctors office and telling them I want another company to supply my CPAC after trying to get my machine scheduled for a month. Then they said try this mask, and you can change it within 20 days. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. Horrible! If I could have given them zero stars I would have!

This company has become the biggest $#*! show. They have sente the wrong supplies the last 3 times. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. That's only a couple things.they screwed up on.

I had the most horrible experience with Lincare last week. My mom was recently put on hospice and as part of the transition hospice provides new medical equipment.

My mom has several severe medical conditions and requires oxygen to live. While hospice has provided a new oxygen concentrator, they had not been out to inspect and hook it up. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. The driver literally left her without her oxygen and no way to hook up to ANY new equipment.

Luckily she was able to call us and articulate the problem, but by the time we got home she was on the floor struggling to breathe with oxygen levels at 73%. Medics were called and responded within 10 minutes and were thankfully able to stabilize her.

I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. Apparently, it is their job to leave patients without life sustaining medical necessities.

I can't believe this is what our society has come to. Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen.

Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility.