LinCareReviews 799

Do not use LinCare under any circumstances. The bills are always not matching the insurance EOB's, ship incorrect supplies, and when called they put you on hold indefinitely and are unable to resolve ANY issue. My score would be -15 except the scoring only goes from 1 to 5.08/18/2025 Update: Lincare has now committed FRAUD on my account. They took money from my checking account without authorization. This company needs to be prosecuted and shut down. DO NOTY USE LINCARE.

If I could give a lower rating I would, this company commits FRAUD wantonly. Defrauding Insurance and customer's, when you try to address their failures, they blame the customer versus accept their actions were FRAUDULENT!

I have been 4.5 weeks without portable concentrator i was brought one a week ago that was dirty and cover had lint balls all over it i took it back now i have only a home concentrator and one tanks with no tank carrier, i would not recommend them hopefully i can change this week coming to different dme

Lincare set up a patient portal for customers to use. I tried setting it up, followed their instructions, and it wouldn't take my customer #, which I took off of my statement. I called thier toll free #, to be placed on hold for 10 minutes without and customer service. This is horrible customer service. Anythime you have to go through corporate, it's a fiasco. This isn't the first thing that they have done to me. I ended up calling my local Health care solutions (Lincare owns them) and they tried to help me, but at least I got to talk to someone on the phone you tried to help me. It ended that the lady that would probably be able to help me wasn't at her desk, but tole me they would call me back.

I told Lincare in April 2024 that I had 2 insurances. They only billed my primary and put me as being responsible for the balance. Every month I spoke with a rep who took the information for my secondary insurance, but nothing ever changed. Today 2/5/25 the rep tells me "Oh, they have your secondary insurance". When I asked when it was added, she said in December. December! I sent emails, letters and called but it took them 8 months to correct the insurance. All the while they were calling me to pay the bill.
I would never recommend this company to anyone buying a sleep machine. Actually, you have to rent it for 13 months then you own it.

Billed for supplies you never receive. You try to call and get shuffled around from department to department with no one able to resolve issue. I spent nearly 2 hours and spoke to 10 people to find out where two shipments I paid for went to and never got an answer or resolution. Worst company I have ever dealt with. I will be asking my pulmonary Dr to refer me to an alternate oxygen company

Can never get through on phone OR chat and if you DO "speak" to someone on chat, they are of NO help! Also, keep getting charged for things that should already be paid for, per EOB on insurance, and they automatically take the money out of my acct, then when question them about it, they refer it to their billing dept and say it will be taken care of in 1-2 business cycles, yet it is NEVER taken care of. I would rate less than one star if I could! Would do business with someone else, if it were an option!

Never available unless you have time to wait for hours for someone to answer your call. Chat online is also terrible. Can't help you or they say waiting to get you someone and then the website terminates you cause it's been idle for so long. Website problems.If I could give lincare a 00 I would. They need to hire more people. If I had a choice to go elsewhere I would. When my rental is complete, I will order off amazon for supplies

This company cares about their clients. They came out at 10pm to get us oxygen. Then on the holiday weekend sent someone with a portable back up because of heavy storms threatening the electricity. Great service! AAA+++

Made me gather all my own medical records (hospital to me other companies do it for your
Three different times wanted more information I finally said is this it no more $#*! you have everything you need!
Was told my brand new Phillip cpap machine was no good they could get me a new one and Medicare would pay for it problem is I know more that the lying rep
Rude nasty people when you order supplies instead of sending monthly I have to call!
Then the 45 minute on hold wait!

My mom has been waiting for a cpac machine since April
I called today spoke to the girl that answers the phone gave her the info she claims she could t find her so they connected me to sandy same thing she couldn't find her I'm pretty upset about now after being on hold this is been going on for 40 minutes
I call my mom get more info call back to speak to sandy but get Lisa again have to explain the whole issue this is my 3 rd time she finds my mom says sandy had dob wrong wth anyway Lisa puts me on hold for 7 minutes comes back says I'm nasty she is gonna hang up on me didn't even give her a chance I hung up
Anyway during my conversation with this Lisa she says Donna the ops manager (so what) wouldn't not call my mother back per my mother she called her a week ago Friday my mom calls every other day and someone there tells her Donna will call back so she can come in for an appointment
I was not happy with all the bs Lisa was no help except to tell me what she isn't or can't do
I said what if my mom died she responses was it's the Insurance company total ridiculous
I want the machine delivered to my moms house this Donna told my mom she has to make an appointment r u kidding me my mom is 84 lives too far from their office
If they received the info june 3 like Lisa told me why are they not calling asking for the rest if the info they need plus this Lisa actually counted the days to me on the phone when I said my moms been waiting 6 weeks she counted 13 days from June 3 that was the final straw like justifying this crap
I read the reviews and I can agree terrible service and personal

I am a retired nurse and have dealt with many suppliers in the past, but now that I needed the service managed to come up with the worst I've ever seen. It took weeks and weeks to get the service started initially and then it took months to get o2 tubing delivered despite numerous phone calls and now that I'm finished with it, I can't get them to pick up their equipment. What's going on? Are they still charging me for it even though it's been 2 months since I called to stop the service?

Takes forever to get someone on the phone. The billing department is a joke they refused to talk to me while the keep charging my account months after i had returned cpap and supplies. Customer service will talk will billing and then talk to you, which is not helpful because they cannot issue credits. Asked to speak with supervisor also she was away... they are afraid to talk to the customer because they are scamming and committing fraud. *MAKE SURE YOU CHECK YOUR ACCOUNTS FOR THEIR BILLING*
This company is a joke still months later same bs run around with no reslove

Today is my last day with Lincare. I was trapped with them for 10 years. The contract is for 5 years with Medicare and you have to get out on the last day or you are stuck for another 5 years. Today they are picking up the oxygen equipment; I asked what time they would be here at 10 am and again at 11 am the driver called at 11:30 to say he would be here at around noon.The woman I talked to at 11 am told me to just leave the equipment on the porch; yeah right, a few thousand dollars of medical equipment out for any porch pirate to steal and of course no receipt so they can come back in a week or two claiming they never got the stuff and I owe them. STAY AWAY FROM LINCARE.

Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs!

Abusive prices!
Get what you need at Amazon. Lincare charges over 50% to 60% for the same products.
I will never do business with them again.

They have terrible equipment that in my opinion is unsafe. The concentrator has a noise level of 70 decibels which is way to high. Michelle Dayton OH office very rude. They never have the supplies you need. Customer service is the worst I've ever dealt with. Employees do not care about the customer. Stay clear!

This company will harassing you by phone to no end. I have clearly stated I do not wish to buy products or supplies from lincare with the calls only increasing by the day. I do use call blocker with lincare using multiple numbers to have the call go through. The company has called at all hours not respecting my demands to cease the calls. If this continues I have spoken with an attorney to file a criminal complaint. I cannot recommend this company.

The employees and customers are not valued whatsoever. CASH IS KING! Revenue is the only thing that matters to this company period. Heck we have not had a sign on the building in Sioux Falls for 2 years. We moved recently and corporate doesn't give a damn at all. Cost to much! Now when our annual raises are coming up they put them off until July. Seriously. We are already paid the worst in the industry! Management only cares about their bonus and they don't give any to the lower peons as we are only the working bees. They want more work out of you and no more pay for all the work you do. It's difficult to keep drivers due to the fact they have a camera on them and GPS so you don't screw around. The whole culture is rotten to the core. From the top down!

I haven't received a billing statement from Lincare in months, so when I checked my bank account Lincare withdrew $341.00 saying it was from BCBS not paying the bill from part of 2023. I never got a statement saying that the insurance didn't pay the bill. Why am I having to find out by checking my banking and see where Lincare helped themselves to my bank account. They have never told me how they can just go into my account without my permission. Amanda was rude and kept talking over me when I was talking and lied and tried to say I signed something when I did not. A cpap machine that you have to pay $60 a month is outrageous. I will be giving back their cpap and will be buying my own. Stay away from this Company!