Lily Ann CabinetsReviews 1,269

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

I contacted Lisa Decker because she was highly recommended by a friend, who installed cabinets in several properties. I loved my friend's kitchen and was able to find several products on the website that seemed to be competitively priced. I met with Lisa at the Largo, FL location and immediately fell in love with York Driftwood line. Lisa helped me to refine the design. I requested for the cabinets to be delivered assembled, and all 19 cabinets were assembled and delivered in record time. My kitchen installer was very pleased with the quality and how well everything fit together. It took about 24 hours for two people to complete the installation including cabinet pulls. All cabinets came with plenty of hardware. The only drawback I could see is that the shelves in the cabinets were impossible to re-position after you installed them once - this was due to the type of clips supplied with the cabinets. Had I thought about it, I would have bought different clips in a hardware store. Bottom line: these cabinets are the best quality for the price. I will definitely come back when I am ready to do another project.

Thank you! I hope to keep buying new items! I recommend! Great manufacturer. Reasonable price, excellent quality!

Great customer service and communication. On top of my order.
Order came quickly and well packaged.
Thank you very much.

This company is a great company to work with. They even gave us enough time to receive the product being that we were out of town and the product arrive on the specific date and time without any damage to the cabinets.

We recently purchased $5,000 worth of RTA White Shaker Elite cabinets. On delivery there were no signs of outer damage. Unfortunately when we started to assemble a couple a weeks after delivery, we were super disappointed regards the quality. Three cabinets had warped boxes which made assembly almost impossible (and frustrating). Two cabinets were scratched on the face side. Two other cabinets were scratched and marked on the sides that show. One cabinet was missing a vital installation slot altogether. Two wall cabinets have completely different finishes/shelves inside. Each base cabinet also a slightly different color interior finish. One 84" utility cabinet is marked up and damaged on the inside and outside. Two 'decorative' end pieces are both a 1/4" wider than the actual frame and while this might work okay for a base cabinet, it doesn't work for a wall cabinet (since it has to be installed flush to the wall). Would have been great if this was pointed out (anywhere) on their web site. We are handy folk and with a lot of time, ingenuity and various power tools (and touch up paint), managed to fix or hide most of the various manufacturing/quality faults and eventually get the cabinets assembled. On this project, we had planned to move forward with purchasing kitchen and bathroom(s) cabinetry from Lily Ann, but are blown away and super disappointed by how poor their QC and Customer Service is. We purchased from them based on all the positive reviews (posted on their web site) and now can't believe they are all legit. We called (and were told someone would call us back) and emailed them about our 'bad' experience but nobody ever bothered to follow up.

This company is so shady and unprofessional I drove over 8 hours to pick these cabinets up. Otw there I was informed not all the cabinets were in stock like I was told a few hours earlier but they did ship them out fast so no big deal. However you can see the company charged me three times for the same order. Also you can see two of the cabinets they gave me knowingly were used or returns. They were in white boxes instead of brown with the hardware already attached. Both cabinets had damages. There was another pantry I received that had damage as well. I called this company 3-4 times and all I got was somebody will call you back. NEVER got a call back. I'm in the middle of 3 disputes with my credit card company to get my money back for the 2 extra charges and refund my money for damaged cabinets. The owner even knew I was driving over 4 hours each way to pick them up and they still knowingly gave me used and damaged product. I had to find somewhere else to buy close replacements, rescheduled the countertop guys and waste days of my time. They haven't even refunded both of extra changers yet and it's been over 40 days!? On 7/1 they LOCKED my account so I guess I couldn't review them. I bought and picked up the cabinets on 6/10 and started the dispute 15 days later because nobody called. The credit card company will have to make a decision and give me my money back. At this point they are trying to steal my money.
Update - talked to owner he said it was handled wrong told me to call him back with the info about the damage cabinets. Never answered again. Do yourself a favorite and avoid them

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

Everything on this site was so easy to understand. Even after I made a mistake on my order and had to call customer service to help me out, it was quick and easy to do and they helped me understand exactly how to correct it without having to redo my entire order.

However, if I had one complaint, though, it's that communication could be a little better. I had to repeatedly contact the company about our order, after the projected ship date, and while they were quick to respond back, I got a different answer every time and still no definite date to be shipped. I do understand about the effects COVID has had on every industry and tried to be patient and understanding because of this. When I finally got an answer and told our order was ready to be shipped, I was also told we would receive an email the day after shipping with tracking numbers and that didn't happen.

On a final note, I will say that our cabinets are absolutely beautiful and worth every single penny we spent. We have had so many compliments on our cabinets and even our contractor has said that these have the same quality of the higher end cabinets that people pay top dollar for. We are truly satisfied and will definitely order from them again when we do more renovations and will highly recommend them to anyone who asks where we got our cabinets.