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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The shirts were great. Good sizing and nice material with all the screen print sayings.
The Halloween leggings though had about a 3 inch unstitched seam.
This was so easy and your website has SO MUCH to offer! Your prices and discounts are great. I'll definitely be ordering some Christmas things next month!
Helpful customer service. Saw reviews stating sizes run small, so wanted to up the size. Was able to stop order and update my request.
Both fit well once size up.
Lilicloth has high-quality merchandise and their customer service is terrific! They have a wonderful variety if merchandise and their items are sooo cute! Highly recommend!
I looked at their site because the words on their tees shirts were catchy. HOWEVER, their 'tee shirts' are 100% polyester! I don't want polyester ANYTHING. Especially not for the summer! I want 100% cotton! Now they have become like 'the remove icon'. Constantly living on my computer because I looked once at their site. SICKENING.
Ordering easy--took long time to receive but finally received
So far so good. Hope the goods ordered are as good and arrive as promised. Yes
I love the selection of products, colors and the fabrics.
I ordered according to the size chart but they don't even come close to fitting. I was away when they came and just got home. But now the return policy says I can't return after 15 days!
I hit the jackpot with Christmas gifts for some friends and family! Really cute, creative sayings and graphics. I expect to get a lot of laughs. (Some, not all, seem to run just slightly large.) And allow plenty of time for delivery. Nowadays we expect stuff almost immediately, so we're spoiled. Just plan ahead, it took maybe three weeks to arrive.
Everything was easily accessible on your web site! My order arrived within a week/week and a half. I was very pleased with the things I ordered. The material used for the t-shirts is very soft.
Sometimes when I tried to go back to a page, it went to the beginning. Other than that it was great
Cute clothes! Easy to shop. Sometimes the material is different than I expected, but for the prices, I have loved all my Lilicloth shirts!
Your site kept telling me when I tried to pay that I had a 16 character email & the limit was15. I canceled the order. I then received an email from you saying I had an unfinished order. I clicked on that & finally got what I ordered to take payment. When the "Sweatshirts" came they are "heavy T-shirts". You would not want to wear them in a cold area, they are not heavy at all! I would never buy them again!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for let you down. The shipping cost depends on the destination and the weight of the package.
We now offer free shipping when the order amount after the discount is over $79.(Final sale items and pre-sale items are excluded).
As we check, excluding the amount of final items, your order amount does not meet the threshold for free shipping, then you need to pay the shipping fee.
If you have any problems, feel free to contact us via email or online chat