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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I have ordered from Lilicloth before and have always been extremely satisfied. This order seemed to take longer to receive but it did arrive and is just what I ordered. I would order from them again.
Reasonable pricing nice product choices. And easy website. Delivery pretty slow.
So far shopping was easy, I hope the merchandise is of a good quality. I finally received my merchandise and it was nice. A couple of the shirts were of a better quality than the others but I will order again
Good easy time nothing further to say regarding this order
I hope I don't have to wait too long to receive the t-shirt...
Postage is expensive for 1 shirt and shipping time is excessively long. It shouldn't be more than 7 days.
I was able to look at the site and get exactly what I was looking for, some for me and some were gifts for upcoming birthdays
Easy access, friendly search and fast search engine.
An item was too small despite ordeing all in the same size. However I was told returns to China would be at my expense and expensive so was offered a 20% discount which I reluctantly accepted
Too many choices. Sizes inconsistant and questionable. Shipping rates way too high. Coupons offered could not be used on this order even though I'm a new customer. Quality not that great for what was received. A couple of items I received looked they needed more stitching on the product.
Love the variety of items. Not sure how I will like the fabric that the dragonfly top is made of. It was a heavier fabric than I expected. The tops are true to size and look very nice.
The cloths are way too big. The size is a lot bigger than it says.
There is no other website for me. Lilicloth never fails to provide the best product that suits for my needs
I've never ordered from this company before, so here's hoping everything I've ordered is as described & in great condition. Each item even though labeled Medium some were HUGE!
Fast. Shipping is too expensive, though. The shirt was nice & high-quality, good colors. She loved the shirt & she's picky about what she wears.
More separations would be nice, some were thinner than i expected
Fits very well and is very comfortable. I am a medium, but I ordered a large and it fits perfectly.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.