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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Lots of choices and good discounts. Delivery ahead of promised time.
Awesome selection, easy checkout procedure. I'll be back
A little confusing using the checkout and coupon. Shipping was sooner than I thought.
Easy to order. Liked the experience. A bit thinner in material, than it looked
I love the variety. I love the colors and style. I needed a Halloween shirt.
Really cute sayings on the shirts. I had never seen these particular sayings.
Don't like shipping cost too high
Did not know costs were in US dollars which added 40% more and quality is no where near what it looked like online. Large T-shirt is very small Large sweater is massive :(
I am extremely happy with my purchase I bought. The transaction was fast and they shipped overnight. I'm just totally pleased with the whole deal from start to finish. Thank you.
The clothes are a bunch of cheap crap. I thought they were on sale. The sweatshirt coat/dress is not even the same one in the picture I ordered from. I will not be doing business with you again.
I AM VERY UNHAPPY.
It was an easy checkout for sure and a fun shopping experience. The only thing that disappointed me was the time it took for it to get here and the quality of one of the shirts in my order wasn't the best.
I will most likely buy again from lilicloth but I'll be more careful of my selection.
Wasn't very happy when I received the shirts. The fabric was very thin and I could not wear them in colder weather without wearing something over them. Sizing was not true to size. I ordered my usual size and the shirts were too large. I am returning everything.
Arrived in good shape, sizing varied in fife items, but overall satisfying shopping experience
Takes so long to get product you forget about it there ordering is a problem getting it done the only really good thing is the quality of the product rest is fair except shipping time
Whenever I open your site, I cannot just read the T-Shirt messages, I end up buying a few. Keep up the great work, I love to laugh in this world that lately has no sense of humor.
Found lots of fun stuff to buy and give. Watch the sizes. Ck the size chart out because they tend to run small if you just but your regular size. So but later to be sure it fits.
Good sale process. Excellent clothing.at a great price, good postage times.
Quick and easy. Saw it, saved it, when I had money I bought it.
It was fun and easy to order the shirt. The shirt looks just like it did in the picture.
Looking forward to shopping again items I received were definitely awesome/nice.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.