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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Site is easy to use. Have not ordered from this company... so only can comment on the ordering process
Although shipping was a little longer than expected, I received all items. The material is thin and the item seems to have an iron on sticker. Although cute, I'm not sure how long this product will last going thru the washer a few times.
Your site offered help with a chat available...my problem was taken care of quickly
Was able to place an order. A bit pricey on shipping for 1 T Shirt
Hopefully my credit card has been refunded. As of the last input my credit card had not been credited
You have NOT credited my other Credit Card so I had to use a different one! Not Happy at all!
These shirts were just what I was looking for! I am very satisfied with the whole experience!
Love your messages!I enjoyed looking at the large variety of sayings, colors, etc. It was difficult to decide which two to choose, but the ones I chose were perfect. I recommend Lilicloth gladly!
I expected the items I ordered within 2 weeks but was nearly a month before receipt. Of anything. I also thought the shirts were screen printed but they are not. The overall fit was okay however.
Great. It could not have been better. Glad I took a chance and made a purchase
Hard to get parts of the website to move to the next part easily
I received a woman's small shirt that was about equal to a man's extra large
Awesome selection! Easy, user friendly checkout.Love the items!
First time ordering... If products are good quality... I will certainly return. Great selection and fairly priced.
Easy website - delivery reasonable time liked product
Excellent! Great Christmas Gifts for our family and others.
Too Funny! You need to make a Yia Yia shirt because it is cooler than grandma!
8/12 placed an order for several shirts with Lilicloth. Shipped on 8/18 and delivered on 9/1. The XL shirt in my shipment was smaller than the Large, so I reached out to customer service and requested a replacement. Although I got an automated response that they'd reply in 48 hours, it took 10 days to get the reply that they don't support exchanges, only returns & refunds. I couldn't get them to understand that they sent me merchandise that was significantly smaller than their size chart indicated. They offered a 15% refund if I'd keep the "defective" merchandise. I declined. They offered a 25% refund if I'd keep the "defective" merchandise and I took it, just to be finished with them. It's impossible to have an intelligent conversation with someone who doesn't have a good command of the English language. YEP - this company is based in China! I would expect any reputable company to send me (for free) a shirt that conformed to the dimensions listed on the size chart on their website. Just couldn't convince Lilicloth that they should do that - despite the pictures I provided for them. RUN AWAY!
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Sorry for the inconvenience. Thanks for your waiting.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 3-5 business days of processing time and 12-15 business days of shipping time.
Usually, we reply it within 48 hours after we receive your email. If you don't get a response in time, you can check your junk/spam email or check if you send it to our correct customer service email: service@lilicloth.com.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
Sorry for the unsatisfaction. Improving customer satisfaction has always been one of our company's goals.We will improve our service.
I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat