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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Okay experience. Probably wouldn't order again Sleeves too long with unfinished edges. Some material very thin.
The quality of merchandise is OK, nothing special. But I could not get information on delays in shipping, etc., from Lilicloth. The final piece of merchandise arrived almost two months after placing order! To months! Customer service is non-existent.
Difficult to navigate site; otherwise OK experience. Also, the new customer discount would not work with 3 for $65 promotion. Not good customer service.
Gave Christmas presents at Thanksgiving. Each person's shirt totally matched them! They loved them. One person wished it said CRAP instead of $#*!, but he was ok with it
Shirts were a bit smaller than true US sizes but I knew to order a size up also they are causal or around the house type shirts. Most have no hems or cuffs. Overall was okay with my order.
The clothes Lilicloth offer are NOT sized by American standards. They are sized for the oriental and India market. If you want to return your order you are told that you must send your order back to the international company in Taiwan even though your order was shipped from California. They do have a good variety, but poor quality.
Sorry for the inconvenience. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products. But our return center not in Taiwan.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
At the start, there was a reference to an18% discount, but that disappeared. Why? Also. In the past I have tried to order, but the process ceized up and did not happen.
Liked the look of the t-shirt. Found the thickness of the material not as good as hoped, but satisfied.
Found a shirt, applied coupons, saved $, happy camper...
I purchased 2 sweatshirts and received 2 lightweight long sleeve t-shirts. RAGS your probably better off with paper towels!
UPSETTING. When you can see the print on the front from the inside, That shows you how thin they are. Complete and utter GARBAGE!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat
So many cuuuute shirts, I'm just hoping sizing is correct. Some say Med (10) and some say Large (10) kind of confusing in sizing chart. Just hoping for the best.
Easy to use website and lots of unique merchandise to choose from
Love Lilicloth, 3 tops too big, need exchange.
Would need a duplicate copy of packing slip to return items for exchange. Sizing charts seem a bit off unfortunately.
Great range, fun topics in and good clean screen printing
Site good - need to wait to receive items until we can comment further
Tops run large and quality wasn't great but you get what you pay for. Shoes run small but we're really cute & good quality. Took too long to get order. Came in 3 separate packages within a 2 week time period.
Good product. Shipping time much longer than expected. Well over a month
Well laid out website, easy to use. The choices of clothing is amazing. I have ordered three items already and love them! I'm sure I'll be back at some time in the future.
Simple and easy to order online. Thanks!
Fair, poor quality product! The pictures of the products looked better than what I got!
Great site and fun products for my wife and daughter
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're terribly sorry to keep you waiting. Due to supply chain disruptions from the COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Upon checking, the last package was delivered on October 24 and the order placed on September 24, not 2 months.
Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
We have given feedback to relevant departments and will improve our service
If you have any problems, feel free to contact us via email or online chat