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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love the discounts but think the shipping cost is too much. I also prefer a more finished look, but the statement is perfect, the best one of the several similar statementsI have seen.
Only complaint is that the shipping charge is more than the cost of the item.
Shipping cost is WAAAY too much compared to other websites.
Hoping delivery will be prompt - website easy to follow - thanks
The sewing had a lot of puckers around the neckline. Also, not really a sweatshirt as advertised. It was more of a knit like blend.
Awesome variety with great prices. The shoes looked super cool and fit exactly when I got them. True to size.
The sizing for the sweater and t-shirts are on the smaller scale.
Would like a sizing chart.
Great choices, especially for us plus size girls. Cute clothes, easy site to navigate.
Easy to navigate. Good selection of merchandise, love PayPal as a checkout option.
Have been pleased with merchandise and happy to make repeat orders
Attractive items and reasonable prices. Lots of unique garments with messages.
So far, so good. Setup and checkout went smoothly. All received in good condition
First time buying and experiencing Lilicloth line of products. Looks like the Christmas T-Shirts I purchased are made well. If I order again, I think I will try a small and they run a bit bigger than a size medium for my body shape. As for the sneaker type shoe I purchased, I normally wear a size 10 in woman's but didn't really like the way they fit.
Like selection of colors
Didn't like some other merchandise and was uncomfortable supporting the hy company
I was totally disappointed with my purchase. Was supposed to be sweatshirts but only long sleeve t-shirts and very thin. One of the shirts was not even finished. I was so disappointed that I went to the Better Business Bureau and filed a complaint. I was a fool for not checking out this site before I spend my money. Lilicloth is not in good standing with BBB and has several investigations into their practices. Stay away from this site.
Many items that I liked. Hard to choose just a few.
The sizing is not what we're used to in America. It seems to run very small.
So far so good. Haven't seen the product yet. Will let you know.
I ordered 4 items: 3 women's shirts and 1 pair of shoes. The shirts arrived after 3 1/2 weeks and are not well made (cheap material) below standard. The price is about $10 too much each. The shoes have NOT BEEN RECEIVED to date and my credit card was charged in September.
Sorry for the delay issue. The items are hot sale items and the stock is not enough. The supplier is making the items in bulk and no exact shipping date is provided.
We will keep rushing this order and ship it with priority once ready. Can you wait for a few more days?
If you have any other questions about your order, please contact our customer service center for checking.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat
Clear ordering, they are located overseas so my initial cc would not go thru and shipping is longer with no shipping alternaives given.
All arrived as expected and will make some fun gifts.
I ordered a sweater. 4 weeks later i get a notice that the post office could not deliver due to an "insufficient address". I went to the post office and they showed me a picture of the shipping label which did not have my suite # on the address. My order clearly has my suite # on the shipping address and Lilicloth confirms my suite # was on the order. Because they did not ship it with the ability for it to be returned, the post office destroyed the package. After a week of back and forth, Lilicloth still refuses to refund my money or ship me a new product, even though they did not put my suite # on the shipping label.
Sorry for the inconvenience.We just sent the package to the address you provided us when you placed the order, maybe there is the error when the package was in transit.We have sent you more detail via email and private message, please check.
If you have any problems, feel free to contact us via email or online chat
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Upon checking, one of them you referred is not an unfinished product, this is a special design of the product, the same as the picture on the website
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat