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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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Nevada
2 reviews
0 helpful votes
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Great top for a short-but-mighty friend
October 29, 2022
Updated review

Love the discounts but think the shipping cost is too much. I also prefer a more finished look, but the statement is perfect, the best one of the several similar statementsI have seen.

Date of experience: October 29, 2022

Only complaint is that the shipping charge is more...
September 23, 2022
Previous review

Only complaint is that the shipping charge is more than the cost of the item.

Date of experience: September 23, 2022

Shipping cost is WAAAY too much compared to other...
January 4, 2021
Previous review

Shipping cost is WAAAY too much compared to other websites.

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
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Very happy results
October 28, 2022

Hoping delivery will be prompt - website easy to follow - thanks

Date of experience: October 28, 2022
Texas
2 reviews
0 helpful votes
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.Not as advertised
November 27, 2022

The sewing had a lot of puckers around the neckline. Also, not really a sweatshirt as advertised. It was more of a knit like blend.

Date of experience: October 28, 2022
Australia
2 reviews
0 helpful votes
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Happy shopper
October 28, 2022

Awesome variety with great prices. The shoes looked super cool and fit exactly when I got them. True to size.

Date of experience: October 28, 2022
California
1 review
0 helpful votes
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Fun cute
October 28, 2022

I love your cute tops and clothing. Very comfortable and fun designs

Date of experience: October 28, 2022
Canada
2 reviews
0 helpful votes
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Sizing is small
October 28, 2022

The sizing for the sweater and t-shirts are on the smaller scale.
Would like a sizing chart.

Date of experience: October 28, 2022
Pennsylvania
4 reviews
5 helpful votes
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Great choices, especially for us plus size girls. Cute clothes, easy site to navigate.

Date of experience: October 28, 2022
Michigan
1 review
0 helpful votes
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Good deals
October 28, 2022

Easy to navigate. Good selection of merchandise, love PayPal as a checkout option.

Date of experience: October 28, 2022
Indiana
3 reviews
0 helpful votes
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Have been pleased with merchandise and happy to make repeat orders

Date of experience: October 28, 2022

Prompt service reasonable prices on items of choice!
November 27, 2021
Previous review

Attractive items and reasonable prices. Lots of unique garments with messages.

Date of experience: November 27, 2021
Pennsylvania
1 review
0 helpful votes
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Easy to order, I just don't like not being able to hold the product in my hand and feel the quality

Date of experience: October 28, 2022
Nevada
1 review
0 helpful votes
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Everything was perfect
October 28, 2022

So far, so good. Setup and checkout went smoothly. All received in good condition

Date of experience: October 28, 2022
Georgia
1 review
0 helpful votes
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Cat shirt
October 27, 2022

First time buyer. I font plan on buying anything additional. The mailing costs were to high.

Date of experience: October 27, 2022
California
1 review
0 helpful votes
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Trying something new
October 27, 2022

First time buying and experiencing Lilicloth line of products. Looks like the Christmas T-Shirts I purchased are made well. If I order again, I think I will try a small and they run a bit bigger than a size medium for my body shape. As for the sneaker type shoe I purchased, I normally wear a size 10 in woman's but didn't really like the way they fit.

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
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Okay but hard to tell quality
October 27, 2022

Like selection of colors
Didn't like some other merchandise and was uncomfortable supporting the hy company

Date of experience: October 27, 2022
Tennessee
1 review
0 helpful votes
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Don't shop
November 26, 2022
Updated review

I was totally disappointed with my purchase. Was supposed to be sweatshirts but only long sleeve t-shirts and very thin. One of the shirts was not even finished. I was so disappointed that I went to the Better Business Bureau and filed a complaint. I was a fool for not checking out this site before I spend my money. Lilicloth is not in good standing with BBB and has several investigations into their practices. Stay away from this site.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Upon checking, one of them you referred is not an unfinished product, this is a special design of the product, the same as the picture on the website
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat


Many items that I liked
September 27, 2022
Previous review

Many items that I liked. Hard to choose just a few.

Date of experience: September 27, 2022
Pennsylvania
1 review
0 helpful votes
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The sizing is not what we're used to in America. It seems to run very small.

Date of experience: October 27, 2022

So far so good
September 27, 2022
Previous review

So far so good. Haven't seen the product yet. Will let you know.

Date of experience: September 27, 2022
Kentucky
1 review
0 helpful votes
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My Lilicloth Order
November 26, 2022
Updated review

I ordered 4 items: 3 women's shirts and 1 pair of shoes. The shirts arrived after 3 1/2 weeks and are not well made (cheap material) below standard. The price is about $10 too much each. The shoes have NOT BEEN RECEIVED to date and my credit card was charged in September.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for the delay issue. The items are hot sale items and the stock is not enough. The supplier is making the items in bulk and no exact shipping date is provided.
We will keep rushing this order and ship it with priority once ready. Can you wait for a few more days?
If you have any other questions about your order, please contact our customer service center for checking.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat


Tough to get to place order
September 27, 2022
Previous review

Tough to get to place order

Date of experience: September 27, 2022
Minnesota
2 reviews
0 helpful votes
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Overseas store
October 27, 2022

Clear ordering, they are located overseas so my initial cc would not go thru and shipping is longer with no shipping alternaives given.

Date of experience: October 27, 2022
Oregon
1 review
0 helpful votes
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Fun shopping for shirts
October 27, 2022

All arrived as expected and will make some fun gifts.

Date of experience: October 27, 2022
California
1 review
0 helpful votes
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Fraudulent Clothing Company
November 26, 2022

I ordered a sweater. 4 weeks later i get a notice that the post office could not deliver due to an "insufficient address". I went to the post office and they showed me a picture of the shipping label which did not have my suite # on the address. My order clearly has my suite # on the shipping address and Lilicloth confirms my suite # was on the order. Because they did not ship it with the ability for it to be returned, the post office destroyed the package. After a week of back and forth, Lilicloth still refuses to refund my money or ship me a new product, even though they did not put my suite # on the shipping label.

Date of experience: October 27, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience.We just sent the package to the address you provided us when you placed the order, maybe there is the error when the package was in transit.We have sent you more detail via email and private message, please check.
If you have any problems, feel free to contact us via email or online chat