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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The quality of the shirts is fine. I would have liked to receive them sooner
I won't be buying anything else!. Things look good on line, but not when you get them. You can never get
The promised % discount :(
Easy to find what I looking for...easy pay & fast shipping. Quality merchandise. Thank you!
Ordering was fine - see above statement regarding not being advised in the ad that this was a dry clean fabric -
First time-- so hard to make sure I was providing all information needed to pay and/or open acct - had to go back and forth and insert information several times
Easy to use site but first time ordering so will wait and see if I'm happy with the products. Site should indicate if measurements are garment or body. I've assumed garment so fingers are crossed.
All the items were to small by about one size.I accepted the 40% off and gave away. Have worn the same size for 35 years.These were not 2x shirts.
Shopping was good. I received an email stating any order of $79.00 would have FREE SHIPPING. Yet I have to pay $21.99.
Why lie about this?
I just hope the sizes are correct. I love the products.
Easy to fill in the info.to place the order. However the product was poorly made the sleeves were way to long the whole garment was too big except at the waist area. There it was too small. The cloth was a poor quality
I the process was easy and ran smoothly. I would order from this company again
I was looking for 'golden Tabby Cats' I wish there was a way to focus on the types of animals. My daughter just lost hers as he had cancer.
Fast, easy delivery, Quality products from what I've seen so far.
Difficult for me to get back and forth from the sales page to the checkout page.
Am surprised by the amount of shipping. Seems TOO HIGH for what was purchased.
Have ordered the same size, but the fit/sizes are all over the place, and NOT the same for every top! Am disappointed that some tops are completely unfinished, and that sizes are NOT uniform!
Difficult for me to get back and forth from the sales page to the checkout page.
Am surprised by the amount of shipping. Seems TOO HIGH for what was purchased.
It was Good. Service was fast & complete, Product I received was exactly as advertised.The product fit real good & looked good.
Love the products! Fit as sized. Colours are excellent. Service was excellent
Easy to use, prices fairly good, I really cannot type 50 characters
Slogans great but took quite a while to find exactly what I wanted again
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details.
If you have any problems, feel free to contact us via email or online chat