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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The quality of the shirt was not as it appeared in the online images, appearing to be of a heavier fabric as opposed to the very thin fabric one that arrived. Although marked 'M', as ordered, the size was what I'd estimate to be an X-Large, w/ long sleeves that reached several inches below my arm length. It's as if a worker slapped on the label for the ordered size on the nearest shirt available. Love the graphic but the products not worth the price.
So far so good. It was easy to make an order online. The item came very quickly and in a good condition.
Huge selection of t-shirts with humorous logos, webpages are easy to navigate and fill out. Shipping charges not as outrageous as other sites.
The quality was just not what I expected. On some of the shirts I would say they were good but on the ones they called their casual shirt they were at least 3 to 4 inches too long on me and I have long arms. Called them about the situation and got nowhere.
The slogans on the shirts are cute and that's the only reason I'm keeping them but I'll just be wearing them while I clean the house not out in public. Out of the 13 shirts I ordered three or four are what I would consider good. Unfortunately I won't be ordering from them again they missed out on a very good client.
An item that I received was it what I ordered. After many conversations and threats, money was returned to my account. The shirts that look like sweatshirts are very light weight and not finished well. After I ordered I found out they were made in China. Will not order again.
Hope everything is as good as the picture looks!
This is my first time shopping but, hoping because it is coming from overseas, the sizes will be true. I am very nervous about the sizing and materials.
It is difficult to order clothing online because some of it fits and some don't.
Sizes are crazy, some fit small and some fit big. So with this I have decided not to order clothes online anymore.
Didn't have a problem ordering or paying everything went great
Very easy to use. Delivered as expected. Can't comment on quality yet as the items are gifts yet to be opened.
I love the t-shirts and sweatshirts I bought. But all their clothing runs very small, and they don't tell you that. They could warn you about size in the description. I have several t-shirts that are worthless to me. It takes too long to return for exchange. And it cost too much to ship back for a refund.
I won't order from Lilicloth again.
I bought from you all before and honestly it sometimes is great and sometime awful. Out of all the sweatshirts I received this time, I kept only one.
It was easy to navigate your page and there is a shirt for every occasion. Some of the sizes weren't what I thought they would be.
This is my second order with Lilicloth. I have been very pleased so far. I love all of the shirts that I've gotten from Lilicloth!
Last time I complained one shirt had a hole and got no response. I am giving another chance
No problems this time.
Last time I complained one shirt had a hole and got no response. I am giving another chance
Shipping took a while, but otherwise, very pleased
I took a chance on Lilicloth and was pleasantly surprised. The quality of the material was far better than I expected. I will definately order again.
I like the layout of the website and the ease of use throughout the website.
The sweatshirts that I ordered I wouldn't even call them sweatshirts because the material was so thin, not really made to keep you warm like sweatshirts should. I was really disappointed at delivery. Also the delivery time was very long. Too much of a hassle to return & I wouldn't get a full refund after paying shipping costs to return. Will never buy anything here again & will tell my family and friends not to shop here.
I couldn't put in the code Mail 18 for 18 % off. I want to see if I received this discount or I may return items.
The item is described as a sweatshirt... VERY light; I would not describe as such.
Nice quality, but I ordered one size larger and it is still snug across the bust.
I would rather rate after I see the product.
Easy to order, different items and reasonably priced
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Your comment is highly appreciated and we will forward it to our relevant department.
We're terribly sorry to keep you waiting. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 3-5 business days of processing time and 10-15 business days of shipping time.
For more details, you can check the shipping policy here: https://lilicloth.com/information/shipping-policy
Usually, we process the full refund of item to your original payment method in one week after receiving your return package.
You can check the return policy here:https://lilicloth.com/information/return-policy
If you have any problems, feel free to contact us via email or online chat