On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy checkout with PayPal! Quick delivery from overseas!
I love a lot of these items, the only thing I kept finding difficult was that I wasn't seeing everything available in the categories I was looking in. I had to do several searches using a different variety of specific words to find what I was looking for. But the shipping time and the items I received are great!
The website was easy to shop and the choice of products was good.
I like the product but delivery time ( order to receiving) is excessive
Ugh disappointing to say the least! Size small would be accurate if it was for an oversized cow!
First time ordering, satisfied! Items were cute and I am enjoying wearing them! Some are for Christmas presents.
Shirt had not Ben stitched at all. I returned it. Very disappointed. Waiting on my credit
I had ordered 5 various clothing items for Christmas gifts and I'm very pleased with all of them. In fact, I put in an additional order last night for gifts and one for myself!
Trouble using my Visa debit card. Had to use my Capital One Quicksilver Mastercard.
Was gave coupon thats why i chose items then at checkout it changed it and took the big one away. Very tricky. Not nice
Received in just a few days and just what I expected
All the clothes were true to the size guide provided!
I wear a medium...this shirt was way to large. I need a return address please.
Some items sent were the wrong size or wrong item. I ordered a sweatshirt and received a dress length sweatshirt. But I just kept them because sending things back is too much trouble.
Shipping is too darn much. I bought 3 shirts but didn't qualify for any free shipping discounts.
Thank you for the discount. Love the shirts. Excited to get them.
Easy to use site xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx
It was okay. The sizes for women were smaller than I expected. The shirts seem to be a European sizing. As these are presents, I won't have any feedback for how they fit for a while.
Love this site! Great merchandise, but sizes are not always accurate. Check each item, as sizi g is not always the same.
Materials are good quality and the site is very easy to use!
Some awesome shirts! Too many to choose from, so I'll just have to come back! :)
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.
Normally it will need 3-5 business days of processing time and then 8-15 business days of shipping time if you select standard shipping.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Please contact us by email at service@lilicloth.com or by chat online. Looking forward to your reply.