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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great lots of choices. Anxious see how sizing fit! Thanks
LOVE all your discounts! And I really enjoy seeing all the variety of items that you have for sale, but especially like your unique selections.
Good selection of not so easy to find products to express oneself.
Quality of the shirts were very satisfactory. Will shop again in the future. Thank you.
Deceptive pricing on website, excessive shipping charges, sizing way way off
Deceptive pricing on website, excessive shipping charges
Easy ordering, sizing was right on, & quality of product was far better than expected!
My experience was great, enjoyed reading all the quirky T's!
Ordering was quick and easy. It was painless, and I got exactly what I wanted.
The men's shirt shrunk a size.
And the women's clothes are 2 sizes bigger then shown
The items I ordered were delivered in a timely manner. I was able to track my items and know exactly when the would arrive.
First time ordering online. This seemed like a good experience for me so far.
Service and Delivery were fine but product sizing is smaller than selected size (need to order up one size from your norm) and inside shirt is scratchy, will need to wash and condition and hopefully wetness will help stretch out the size a bit. Love the shirt sayings.
Still skeptical until I receive my order and see the product quality.
Delivery came in 3 packages on different days. Materials are thin, but I expected that. Designs were as
Pictured so I am happy with the purchase.
I liked the sayings on the sweatshirts, but the sizes ran very large. I would suggest choosing a smaller size than you normally wear.
Easy. The process is a breeze. The shirts available are hilarious
Your clothes are colourful (although the colours are not true to the image displayed). You have 'fun, imaginative' styles in clothing...a true selection for one and all.
Product good and well priced, shipping was too expensive negating the value of the bargain. Shipping costs should have been disclosed earlier.
Shipping costs should have been disclosed earlier
Easy to see items and easy to choose the items I wanted.
We have ordered from the company before and had great success with items received. This shipment is for a christmas gift and we feel it also will be a hit
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
The shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now, it`s $79 after discounts (excluding final sale items).
So when your order amount after discounts is less than $79 you`ll be charged the shipping fee. Hope for your understanding.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.