On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use, so many designs to pick from. Good prices.
Love the selection and the ease of using the App. The clothes have super fun holidays on them.
Love the selection and the ease of using the App
Ordering was easy and the shirts look terrific! I can't wait to gift them at Christmas!
I had a great first experience with this web site!
Great website and choice of designs. The material is of a good quality as well.
HAD A HARD TIME FINDING A COUPON... knew I'd seen one and finally found it. Your shipping charges feel very high to me. A percent off on the merchandise makes purchasing from you much more likely. No 4X or 5X
Problem with using my VISA for checkout fixed. Thank 0u.
Entertaining. However, the XL is smallest I've seen. May not last more than one or two washings before it shrinks and goes to a smaller family member
The items ordered were described as sweatshirts but the thin, chesp fabric make them more like long sleeve T shirts. Also, delivery took almost 30 days.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.
Normally it will need 3-5 business days of processing time and then 8-15 business days of shipping time if you select standard shipping.
Sorry for keeping you waiting but the order was delivered within the period.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
I thought the material used for the sweatshirt would be more heavy duty. The fabric is too lightweight. The shirt is more like a long sleeved T shirt. I will keep the shirt, but I am not happy.
Too many wonderful choices. I did have fun scrolling through and finally picking out a few I liked. I will come back.
Lots of items to choose from. Easy site to use. Every thing was nice but shipping took longer than promised.
Lots of items to choose from. Easy site to use.
Adorable tops
I ordered the Mimi shirt even though I spell it Meme
That's the way you spell it in Canada where I was born
Sweatshirts are only long sleeved T-Shirts. Too tight
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Fast and easy. Quality is about what I expected for the cost of the goods.
Easy & quick. Just hope your shipping time is what it says it is
It was very easy. I had to buy 22 shirts and the system made it so easy
Fun Stuff!. Nice holiday joke items. Cute tote bags.
Website is pretty easy to navigate; shipping costs are too EXPENSIVE, though, especially with as long as it takes for the order to arrive.
1st time shopping here easy experience will purchase again
I purchased three shirts, all the same size. Each shirt fits differently. One was tighter than the other two, and one had much longer sleeves to the other two.
Great. Everything was easy. Shipping took a little long but not bad enough that I would formally complain.
No problems with shopping.
Orders came by anticipated arrival date.
Sweatshirts are NOT what I expected. They were more like heavier t-shirts.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. Glad to hear that you like the selections.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Stay safe and have a good day!