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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Only good thoughts about that store! I was looking for a present for a person I really care about, but I didn't know what to choose and how to choose the right size. Thanks to employees for their help and patience.
When sending an item as a gift, so the shipping is different than the billing address, it would be nice to have a separate area for a note to be sent.
It would be nice if there was a way to indicate this was a gift for someone.
I love this site. It has so many funny shirts that it was hard to choose.
It was a little long to received. Great product! I like the items advertised
Great things to shop for and liked what I found
You will love it too
The ordering process is simple; the quality of the product is acceptable. The cut of the shirt however is a simple tube of fabric with tube arms attached to hit. It just hangs on your torso. It's not a shirt I think I'll wear outside. More of a stay home comfort shirt.
There is next to no shape to the shirt at all.
Always easy to find the products I'm interested in, very happy with the overall experience. Recommend to use this website.
The website was super easy to navigate. Always fast shipping and great customer service if there's an issue.
I love the hats I just got.
The ends of the sweatshirt sleeves are unfinished.
These people are always courteous, on time, and there for me when I need assistance. The product is always exactly as described. I will be ordering from them again.
Very good! I was surprised about the high customer service and how you are always ready to help, for me it's very important.
Quite happy with the quality of the garment, but found the size to be two sizes smaller than anticipated.
Pretty Easy but refund and shipping not so much. Sizes are a little hard to figure out
The website is very slow to respond and freezes up often
Beautiful designs, and artistry, clothes are rather thin, doesn't seem like very good quality. Sizes run small.
I never buy cutsy clothing with sayings or pictures but, these are really different. Comfortable and made well for the prices. I also have never bought on line with a company that I have not heard of. Did my research and now that I have ordered and recieved everything an state that they are truly legit.
All good so far I've been wearing it already regularly
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
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Thank you for your feedback. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and check the website usage.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!