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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Easy ordering but slow shipping very hard to track the order..
I hope the order will arrive as ordered,last year I had a problem
I recieved my orders and am very pleased with them.
Fun choices with clever, funny quotes.
However I think the printwork looks cheap in person. Quality doesn't match pricing!
Great choices! Good customer service! My order came in two shipments and when I contacted Lilicloth, everything was explained to me
I was pleased, with the easiness of ordering the shirts
It was great large selection to choose from and very easy transaction. Also they came very fast.
Very easy Great products love this store fast delivery
Website easy to use. And the content for tee shirts was what I was looking for,
Ok, would have liked an option to speed delivery. Delivery was faster than advertised. Ended up being plenty pleased with the product and delivery time although I still would have liked an overnight or two day delivery option.
Ok, would have liked an option to speed delivery
The comment subjects are numerous so it is easy to find the appropriate one for each person you know. They are hilarious and enjoyed by all! Good product.
I would like to see the sizes listed a little different. One persons idea of large differs from others. Maybe include ie: large 38 -40 or similar description.
I found that I would have chosen a different size if I had that info.
Easy to follow site. Address comes out weird, can only hope Canada Post figures it out.
Customer service was next to useless. Shame on you!
I love my tops. My girls enjoy wearing them. So cute!
Ordering was not complicated and delivery was prompt. I know my family will enjoy these shirts! Thank you.
On line and easy to order and review your products
The neckline and the hem were left unfinished. I had to finish sewing them BEFORE I could even wash them. Quality control needs to be more attentive.
Ordered 2 items, one was final sale the other full price or maybe a slight discount. I ordered XL and got small. Was not able to send them back for a size exchange even though the size I need are still advertised. Don't know what I am going to do with the small ones.
Ordered 2 items in XL sizes and received them in size small. On final sale so I can't return them for a size exchange. So stuck with something I can't wear but may be able to give them to someone.
Perfect place to find unusual items. I love
Liked the design quite well, BUT the fabric was MUCH thinner than expected! Thought it was to be sweatshirt weight but it's only t-shirt weight & light weight at that! Now I'll have to wear multiple layers under it.
Erstaunliche Internet-Erfahrung. Ich hatte einige Verwirrung mit meiner Bestellung, aber der Kundenservice war freundlich, schnell und ein bequemer Prozess. Der Versand war auch erstaunlich schnell. Ich bin ein Qualitätssnob und hasse es, online einzukaufen, weil man nie weiß, was man bekommt. Aber mein Kleid hat mich nicht enttäuscht. Ich empfehle diese Online-Boutique jedem.
Great group, great merch, great advice!
The discord group is amazing and helpful. The Merch site is a little intimidating but has a lot to offer! And the podcast that is offered and free, helped out a lot of my concerns and issues that I had, as well as helping with the anxiety that I was having due to the daunting task of restarting a new brand on my stream.
Excellent price and fast free delivery! Cheapest prices I found online and I did a ton of searching. I've bookmarked this website for future reference.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback and sorry for the bad experience caused to you. We checked the email link, and it works. Did you use the computer?
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.