On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy navigation. Love the fabric. A bit overpriced, but I'm happy with all but one item. The T-shirts and sweatshirts are true to size. Didn't wash them yet so I can't comment on that, but I plan to was inside out and on the cool setting.
Easy to navigate site. Adorable choices and the fabric is wonderful I have already purchased a few items and love them. No idea how they will was, but we shall see!
The product I ordered was not at all, the material I read in the description on the website. I am sending back two or the three pieces.
Impressed. So far, so good. First order was done nicely and quickly. I love the fundraising option. I really like the variation in products offered. The daily sales are terrific! I will be ordering many items from this company.
It was a very straightforward purchase and good discount
Great company to work with and order from! I have been ordering from here for over years. I have never had an issue with them and love their customer service! You just have to call them if you have any problems and they will find a solution. That is true customer service!
Easy Peasy! Couldn't have been easier! Saw it on an ad while playing Solitaire on my phone, ordered it, then received it quickly. It fit my mother just as it should have.
Easy to follow and arrived. Had a bit of an issue. But it resolved itself
Easy to find items and great colors! Very easy to use website!
Took longer than expected to receive the item, but then everything was ok
Great! Very nice merchandise. I have been satisfied in the past so I ordered again.
Al little disappointed with quality of fabric, but will wear it.
Great variety of products. Easy to use ordering instrutions.
Happy with sizes love my boots too. Like the variety of styles and colors to choose from also plus sizes are available and that is great
Received items that fit a large person. Very disappointed
So far it has been good. Same shirt was ordered but in two different sizes and the two shirts arrived in two packags at two different times. I wondered why they weren't shipped together.
Easy browsing and good selection. The sizing is a little off, as the medium seems bigger than other mediums I have ordered.
Very easy to pick and order stuff. Not much more to say, just good stuff
I love your tops but I'm very small so it turned out really big on me. I plan to hem the shirt length & sleeves & it should be fine.
I am very disappointed in the quality of the items I received. Several of them are size small, however they are very large and because they were final sales, they are not even standing behind their products with a proper size. The fabric is cheap, the imprints on them feels like plastic and they are NOT worth the money even at the sale price. I will never shop at Lilicloth again and I'm telling all my friends the same.
Good explanation of materials, sizing, etc. Sizes were way off. Large was a Medium, XL was a medium, 2 XL were 3X. I ended up giving them to different people than I had planned on rather than hassle with returns.
Good explanation of materials, sizing, etc.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.