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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Couldn't ask for more! My order was done perfectly, in a timely manner and is a great value too! I couldn't ask for a better customer experience.
First time order. After ordering, I read the reviews -- all were negative and mostly had to do with customer service. First time I realized they would be shipped from overseas and billing to a foreign address. It concerned me, but everything was perfect. Took about ten days -- faster than I expected -- coming from overseas. Pleasantly surprised and very happy.
Hard to go back to the shopping cart. I have no idea how to send them back. No paperwork came with them.
Hard to go back to the shopping cart.
Great fast service will be using it a lot more merry xmas
Cute designs but virtually impossible to return if dissatisfied
The browzing and shopping part of purchasing was good, but the actual product did not live up to expectations.
Provided one pays attention to what is being ordered the process was very quick and easy. Would like better descriptions of the materials involved - sometimes difficult to asses the weight of the cloth used.
My girls will love the ones that fit. The others will have to be sent back for a smaller size or I will have to take them in mysel.
So far so good. Concerned about sizes though. Well, Seems everything will fit. Amazed that this came from so far so fast.
Brilliant, good value, even followed up to check everything was okay!
Very easy. Plenty of choice. Could use more detail on product materials. Could have higher end products with more than iron on decals.
Fairly simple process, no finished loom disappointed
Very Good. Timing. Quality of products excellent material. Love the wording on the products
Quick and Easy. Wish could open up account same time as placing the first order.
Website was hard to use, to find items a second time.
Shipping amount is too high and not worth purchasing from this site.
Placed 3 orders and had so many different delivery dates. After I had placed and paid for a jacket, it went on sale for Black Friday. I placed my order early November, I am still waiting for it to be shipped.
Easy to find items. Great range of clothes
I am in my late 70's so love to have an option of being able to place an order by telephone.
I am in my late 70's so would love to have an option of being able to place an order by telephone.
Found cite difficult to order - I was trying to buy a sweatshirt and could not navigate the colors and sizes easily
Easy to navigate, good selection and finalize purchase
The whole ordering process was easy and met all my needs!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Sorry to hear that the items do not fit. You can follow the below steps to submit your return request on our website.
Step1: Use your computer to visit our website, and then click here on "Order Tracking" at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select the reason for your return or describe the issue accordingly.
After you finish the return request, you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve the website usage.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!