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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Good experience no problems but price a little high.
Bought as a gift
Simple to shop, love the app. Great products and durable, comfortable materials
I love the selection but wish they had some 4X options. What I did get was great!
The pricing is a little tricky as what shows up in the confirmation email doesn't match the actual price for each item. Also, your shipping charges are way too high. I'm also concerned about the sizing and hope that everything will fit.
Now that I've received the 4 tops my fears on sizing were realized. Two Items fit and the other two were three sizes too large. All of the items were ordered in the same size and marked as such. One was a clearance item so can't be returned and the shipping charge to return the second doesn't make returnIng it worthwhile.
All in all this was a bad shopping experience.
The pricing is a little tricky as what shows up in the confirmation email doesn't match the actual price for each item. Also, your shipping charges are way too high. I'm also concerned about the sizing and hope that everything will fit.
So far so good. Many nice choices. If the products are also nice and fit as indicated it will be good.
Fun clothes. Different sayings. Good variety of clothing styles.
Took longer to arrive then expected.
I can't rate the product yet as these are Xmas gifts, but they look interesting and the service was Great
Good prices and styles. The styles are quirky and cool
I love the products, but you need to organize your styles better, as in just show T shirts, and not mix all other kinds of different tops with them. I would suggest you have a page of all the styles, and then have a page for all the different sayings and funny stuff. It would make selecting a whole lot easier.
Love seeing all the different items and making choices.
Instructions for ordering the product were clear and concise and the order was received more quickly than I anticipated, given the time of year. Thank you!
First timer user - I like the quality but I choose the wrong size
I enjoyed looking at all of the offers. I like having discounts
Order arrived faster than most overseas companies.
Today I received my order of 4 of the BE KIND t-shirts. DO NOT ORDER THESE. YES, they were only $5 each, but I wasted $20. See photo attachment. The lettering ws peeling off within the package. I can only imagine what these will look like after a washing. OMG! NOT returnable! Clever! Very clever! I will not buy again! The text is apparently painted on. The missing "black" was scattered within the package. NOT OK!
Just found this store online and I love it! Every one of the 10 shirts I ordered fit true to size and are of good quality material. Will definitely order from Lilicloth again!
Returns couldn't of been a more PITA. You must pay for your own return and the website is impossible to work with when requesting the return and uploading your return tracking information. Definitely not worth the time to deal with this second/third tier company that needs to mature and invest in a better website and understanding of typical retrun processes.
Super Nice items ideal for christmas presents and birthday presents
Another order and another success. As always I am delighted when I receive a package from here and my friends are delighted when they receive a special gift from me.
Happy Birthday, Kathleen!
Two weeks late. Waited - and waited.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?