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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The experience was good except the webpage kept jumping all around. I'd click on one thing it would go to another. I'd click on something else it would jump to something different. But I finally got to purchase what I was wanting. And all else went smoothly. I enjoyed the discount that was offered as well. The sweatshirt arrived in a couple of weeks. Appears to be very good quality. I love the fun picture and caption.
Experience was good except the webpage kept jumping all around. I'd click on one thing it would go to another. I'd click on something else it would jump to something different. But I finally got to purchase what I was wanting. And all else went smoothly. I enjoyed the discount that was offered as well. Looking forward to getting my sweatshirt... I hope it comes as described!
Website never gave me an approx date of delivery. Also, no information on who the delivery service was and no tracking number. We ordered 1 tshirt on 11/23/22 and just received delivery on 12/23/22. Just 2 days before Xmas.
Ordering was easy, but we will see when the product arrives.
Very good so many choices, I could have gotten more!
Shipping charge is RIDICULOUSLY expensive. On my second order I received two items... one was the wrong size and one was the wrong color.
Shipping charge is RIDICULOUSLY expensive.
Unable to see closeup. Customer service was unable to understand my request. I was refunded two tops I wanted and had to reorder them. The shipping time is much too long. One of the items I ordered on 2nd shipment isn't coming till after the first of the year.
Hard to navigate the prices as they seem to change
Nice Selection! Quality was good. Shipping took a long time.
Mixed. It was easy to order and the items arrived as quickly as I figured they would, coming from china. However, the sizes run very small.
Easy to navigate website. Love all the items I ordered.
I was disappointed with the quality of the products. The material is very light weight, some of them feel very synthetic while others are okay. The sizing looks okay but overall I don't think I will be shopping at Lilicloth again.
I have noticed your ad's and thought I would stop in. Awesome sayings, pretty designs. I picked up some Christmas presents and hope it looks as good in real life as the pictures.
Product was not what we expected whatsoever and returns are next to impossible
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Upon checking, your return request had been settled with our service team. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Got my items only to find out that they ran extremely small. Returned some items, they got them 11/04/2022 and I am STILL waiting for my refund. I won't be buying from this site again. The quality of the products is great but the mis-sizing detracts from the product. They should have a notice on the site that these run extremely small. I bought a sweatshirt in size 5x and it was equal to a large size US. Not like the size chart says. They are also very short- they just meet the waist and do not go over so when you move your shirt shows your midriff.
I was Disappointed in the quality of the shirts, the seams were sloppy with fabric caught in them had it not been for Christmas I would have sent them back instead pulled out the sewing machine and fixed as best as I could.
Easy to pick what I wanted and figure the right size.
In this current age of convenient online shopping, I was quite surprised and less than satisfied with Lilicloth's shipping time, as it was way too long. Additionally as a new customer, I am disappointed that returns are not offered with prepaid shipping. In today's competitive online shopping environment, shoppers expect better customer service.
As a new customer, I am disappointed that returns are not offered with prepaid shipping. In today's competitive online shopping environment, shoppers expect better customer service.
Okay at this point we'll see if the items arrive. ED UP DATE. Lovey great quality. Good printing and arrived in good time sorry I doubted them.
Okay at this point we'll see if the items arrive.
I love the products. When I receive it and am able to see if the fit is true to stated and see if the shipping time is accurate I will happily give a 5 star rating. I have ordered clothing from another site and shipping took 3 months instead of 10 days and the items ran smaller than stated. I am Leary about ordering outside of the US because of that but really like the products you offer. Thank you!
1st x shopper shirts were very nice only thing was didnt anticapte taking as long 2 recieve unfortunatly shirts shrunk after washing dissapointed
1st time shopping ur site found nice items
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Sorry that the shipping can not meet your expectation. The shipping cost depends on the destination and the weight of the package.
We now offer free shipping when the order amount after the discount is over $79.(Final sale items and pre-sale items are excluded).
If you are interested in placing orders, we suggest you could find more non-final sale products to enjoy free shipping.
For the wrong size and color, could you measure the items with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.