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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great and makes two orders in the last month!
More to come.
The pics and description of products are different. I did not receive what I was expecting, and it was a gift.
The advertisement of 50% off was misleading.
Easy to navigate! I had a hard time choosing the top that would be somewhat appropriate (and accurate) for that person and was running out of gift ideas. Lilicloth saved the day! Thank you!
It was grrrrrrrrrrrrrreat! The delivery was On Time. Very Important. Receiving parties were ecstatic about their shirts.
It's Black Friday and you overcharged me. You advertised it was for $21.99
First time ordering so far very pleased.
Update: Received my order on time very pleased will order again.
Pictures online show a sparkly champagne glass, but when received it was a rubberized decal. Also many threads needed removing on both garments. Fabrics were fine as well as fitting properly.
First purchase, good selection, kinda difficult to order online, would prefer by phone, old you know
Great experience! I will choose your company again to get some more merchandise. The friend who I sent the gifts to was very pleased with them. Thank you.
Sight easy to navigate.Cute things. Always get a lot of laughs from the sayings on the shirts.
So far good Hopefully will arrive in a timely manner
Nothing fit Nothing! The sizing is totally off. Everything is super small. I ordered a 3x and it was a laugh. Should have ordered at 6x. Trying to return items is impossible and they tell you to keep the stuff that doesn't fit and they will give you 40% of your money back. They do not let you exchange stuff or give store credit for the little bit of money they give back. If you are aware of the differences and order accordingly the merchandise is great So Good Luck
I learned early on in ordering from them to buy larger.
I am an XL, and most things I order are a 3Xl and they fit great. Company is quick to respond and work well with you. I love all the shirts I've bought from them so far.
Easy to navigate through items and good selection. Shirts very soft and comfortable.
I've never seen this site I was looking for something close to this but when I saw the items I knew I had to order these I will b ordering from this site again I will pass this on to my family
Very happy with the selection of Christmas tops but the sizes are huge. The large swamped me. When I tried to return the items, I was told that I had to return to china. That would have costs me a fortune. I have been offered a 40% refund but I am still seriously out of pocket. Buyers beware
Great selection of christmas tops. Shame they dont do the same selection for men though
Great app.Great service. This is my second time ordering. Very satisfied.
Excellent, very tutorial app. Easy to follow. Quality of product good. Pleased with how quickly I received order. I would definitely by from company again.
Excellent, very tutorial app. Easy to follow
Had to wait on one item but it made it before xmas.thank you
Ordering was easy, and selecting was fun. When I received my order, everything ran about two sizes smaller than average US sizes. I will keep them and put them away until I can fit in them.
Easy to navigate The sleeves are too long but I like them anyway
Great site. Easy to use. Loved the shirt and my daughter thought it was hilarious
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback, could you tell us where did you see the advertisement? Upon checking, the item you purchased is $24.99. And it enjoys Buy 3 get $8 OFF, Buy 5 get $25 OFF.
You can check the promotion activity here https://lilicloth.com/activity/autodiscount/collections/82
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!