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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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North Dakota
1 review
0 helpful votes
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Disappointed with overall quality
December 28, 2022
Updated review

Ordered several items but when I needed help with poor quality of one item, it was very frustrating. I thought the item had one edge left with no finishing collar but after I had dealt with you on this, I was only given the promise of a 40 percent refund. I was still left with an item I would have to pay someone to finish. I find this to be sub-quality service. When I was showing this to some friends, we discovered that all edges were left raw and unfinished! Can hardly believe I did not see this at first. So disappointed as this was to be a gift Why would you send out an unfinished garment?

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. The collar is not unfinished. Please gently pull the collar, the collar will roll up slightly, that is the design.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~


Lots to choose from and that was helpful when looking...
October 28, 2022
Previous review

Lots to choose from and that was helpful when looking gifts.

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
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Shopping experience
November 27, 2022

Shipping cost is a bit expensive but variety and humor of merchandise is great. Also the shipping time is longer than expected but I appreciate your followup to make sure order was received

Date of experience: November 27, 2022
Texas
2 reviews
0 helpful votes
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Lilicloth sweaters and t shirts
November 27, 2022

Easy shopping cart interface, checkout. Products displaced with options to view choices of color, size, size chart easy to interpret. 1st time buyer discount is nice too- especially with out of control inflation.

Date of experience: November 27, 2022
California
3 reviews
1 helpful vote
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Get the Right Size!
November 27, 2022

I like my tops and sweatshirts to be BIG, not tight, so I order 3Xs normally. The 3X size at Lilicloth is a size 1X or size 18W in American sizes. Oh, they fit, but are way too snug, not at all the way I like them. Too much trouble to return them, but I want to warn any new people who are going to order any of the tops or novelty sweatshirts to be aware to order at least 2 sizes larger than their "normal" sizes. Also, be aware that if you order more than one item, they will arrive at different days, but all 5 of mine arrived within 2 weeks. Love the tops -- hate the sizing!

Date of experience: November 27, 2022
New Jersey
1 review
0 helpful votes
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Poor tracking of package
November 27, 2022

Found something for my granddaughter, so I am happy.
But disappointed in the huge shipping charge.
As well as the tracking system did not work.

Date of experience: November 27, 2022
Arizona
1 review
0 helpful votes
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Where is my confirmation number?
November 27, 2022

I got an email saying I had completed my order. However, I never received a confirmation with an order number. The credit card showed that my order was billed. I ended up doing an online chat explaining my concern. They were then able to provide the order number and tracking number. I received my order in time.

Date of experience: November 27, 2022
Delaware
1 review
0 helpful votes
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Good products, a couple of negatives
November 27, 2022

Site is a little slow, shipping charges too high, but a good assortment of styles

Date of experience: November 27, 2022
North Carolina
1 review
0 helpful votes
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Loved the choices. 12/16/22 original delivery date. Still waiting for an item as of 12/29/22. Not happy about missing Christmas.

Date of experience: November 27, 2022
North Carolina
1 review
0 helpful votes
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New to you!
November 27, 2022

Experience was easy and shopping was friendly. This was my first time visiting this site.

Date of experience: November 27, 2022
Ohio
2 reviews
0 helpful votes
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The shirt was not the quality I was hoping for.
November 27, 2022
Updated review

Fast and easy to order, received the item rather quickly, but I expected a higher quality fabric.

Date of experience: November 27, 2022

Fast and easy
October 28, 2022
Previous review

Fast and easy

Date of experience: October 28, 2022
Arizona
1 review
0 helpful votes
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Too hard to cancel order. And it took FOREVER and multiple inquiries to finally receive my stuff. And impossible to cancel order when I changed my mind

Date of experience: November 27, 2022

Too hard to cancel order
November 23, 2022
Previous review

Too hard to cancel order

Date of experience: October 24, 2022
Florida
1 review
0 helpful votes
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Disappointment reigns
December 27, 2022
Updated review

Took a long time to receive order.
Items described as sweatshirts were just a heavier weight tshirt. Always try to purchase sweatshirts in a larger size for layering but now have large t-shirts not useful for layering
Did not expect to see laundry instructions that only stated dry cleaning recommended
Will I order from milk lots again? ABSOLUTELY NOT

Date of experience: November 27, 2022

Description did not always match picture shows
November 25, 2022
Previous review

Description did not always match picture shows

Date of experience: October 26, 2022
Australia
1 review
0 helpful votes
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Good purchase
December 26, 2022
Updated review

As easy as online shopping should be - good site, easy payment, fast delivery, good communication

Date of experience: November 26, 2022

Goos range of product, easy website
October 24, 2022
Previous review

Goos range of product, easy website

Date of experience: October 24, 2022
District of Columbia
1 review
0 helpful votes
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Products Received
November 26, 2022

3 items received were from very cheap material. Pillow inserts never came. I won't be buying from this company again. The products that arrived did not match the quality of the materials in the ads and the pillows were never sent. Totally false ads.

Date of experience: November 26, 2022
Florida
1 review
0 helpful votes
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Clothing order
November 26, 2022

Love the products so far. Delivery was slow this Time.

Date of experience: November 26, 2022
Missouri
1 review
0 helpful votes
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Everyone loved
November 26, 2022

Everyone loves their shirts. Super easy ordering and all items received in a timely manner.

Date of experience: November 26, 2022
Illinois
2 reviews
0 helpful votes
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SURPRISE MATERIAL
December 26, 2022
Updated review

The process was easy but it would be very helpful to know what material is used for the garments. I do not care for this material and it is not clear when ordering what it is.

Date of experience: November 26, 2022

The process was easy but it would be very helpful to...
October 26, 2022
Previous review

The process was easy but it would be very helpful to know what material is used for the garments.

Date of experience: October 26, 2022
Michigan
1 review
0 helpful votes
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Untimely delivery.
November 26, 2022

Part of the order came on time but rest came later than was orginally posted on my order. I also didn't understand why I couldn't get 10 % new customer discount or earlier it had a promo for free earrings and I couldn't find it again to check on that.

Date of experience: November 26, 2022
Canada
1 review
0 helpful votes
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First timer
November 26, 2022

Fun and Awesome! Will certainly make future purchases!

Date of experience: November 26, 2022
South Carolina
2 reviews
0 helpful votes
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Ladies sweat shirts
November 26, 2022

EasyFound perfect sweat shirt for my wife. She loves it. Shipping was a bit slow, but arrived before Christmas. All worked out well!

Date of experience: November 26, 2022