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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love the shirts. Hard to decide which is the best.
I'm satisfied. Shipping was a bit slow but only two days Later than when I was told to expect it.
I found cute T-shirts just right for my daughter's sense of humor, they all arrived in time for a fun Christmas 2022, she was wearing one or another immediately.
Super selections, great quality, fast service, very helpful descriptions of products.
Not computer saavy. Took several tries to pay for shopping LOL
Liked the sweatshirts. Disappointed with long sleeved T-shirt
Needed more ribbing at wrists and waist to prevent rolling.
Love the ts will have to come back for more
The shirts are very well made, print is large and clear. Got to me ON TIME
I love the t-shirts, Easy to purchase delivered in a timely manner.
Cute sayings, but material and fit were a problem. Also long delivery time. Had I known it was coming from China I would not have placed the order.
Site works nice, hope order arrives in time for x-mas, thanks much.
I ordered a shirt from Lilicloth for my husband. He loved the saying on it but unfortunately it was to small. I am hoping to return it and order one in a larger size. I am waiting to hear from Lilicloth to find out how to return the shirt so I can order a new one. The shirt was good quality but just to small.
Easy to buy. We will see how the rest goes.
The rest was very good. Arrived on time in good shape.
Website was user friendly :) Ordered 4 tops at the same time - Nov 28. One was delivered Dec 18, next one Dec 22 and the last two Dec 28. Had hoped all would have come at the same time (would have cost you less also) and before Christmas.
First time I tried, two items were dropped from my cart when I was checking out. Finally got all items ordered but one item was supposed to be a size large and I got an XL. Probably won't order anything from them again.
First time I tried, two items were dropped from my cart when I was checking out
Found everything I needed and It was easy to place my order.
So many cute things. This was my first time shopping with you. I will be back. Merry Christmas
It was easy to order what I wanted.
It was for a Christmas gift, and they liked their shirts
Shipment arrived quickly. Daughter likes her gift (sweatshirt), fabric is so soft.
Another Perfect Order! Once again, the order was perfect, even after a late addition of an item after the order was started. The customer service Representative was very friendly and great to work with.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.