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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Easy to order. However order was split into 3 shipments.
Fabric feels great when new. I washed once and the t-shirt shrank in length so much you can see my belly. Poor return policy for what I weould consider a defective product. Shipping details not provided either until I tried to get a refund as they shipped in 3 shipments.
While the print is nice, the US sizes are incorrect. So when it says it fits a size 12 US, it is more like a size 8. Even with using the measurements the sleeves widths and bottom hems on shirts are not adjusted, so while the length and middle width fit the cuffs and bottom of shirt is way to tight. These were sent out as gifts, so returning from various locations is not cost effective. Will just replace my gifts to my family with something else.
Love the sales and the detailed sizing information.
Good experoence however wanted the free shipping for orders over 79.00 somewhat deceptive as it stated FREE SHIPPING ORDERS 79.99 i worked on getting order to 79.00 for free shipping only to find out at checkout i had final sale items so didnt qualify for free shipping. I then reduced my order
Other than almost too much to choose from, the only bad experience I had was with the vulgarity on some items.
Was great, good! Didn't come in on time but made sure it did get to me
Love the selections easy site to view Shipping was a little disappointing some items were almost 2 weeks late had to give pictures of gifts as Christmas presents
Like all the choices and all around easy to do
I had an awful time trying to get what I wanted. It jumped around and I couldn't get to the page or product I wanted. I just gave up. I'm done. Very frustrating site to shop.
I loved shopping here. It was so much fun, but hard to choose.
Always perfect! You never disappoint. Been ordering for years and don't recall ever having any issues whatsoever. Excellent quality, value, and service! Top notch!
Always deliver what I want! Very helpful over the phone. Quality is fine and delivers on time. Will continue to use them.
A bit slow on delivery. Almost forgot what items I ordered
My experience for ordering was fine. Took longer to receive than I anticipated.
Easy got order for Xmas and found shirts a size too small
Need to return wife didn't like them!
It was very easy to purchase the idem I wanted to buy for my wife.
Best quality... Amazing pricing! This was the easiest, fastest and most budget friendly branding option I have found. Thank you.
Everything was easy loved the products, good quality cotton shirts, and correct sizing.
Delivery came in multiple packs, but each pack came with cool receipts that identify what was delivered, what was previously delivered, and what has yet to be delivered. And detailed descriptions so i could manage my holiday giving!
Ordered Nov 29. Shipped (3 weeks later) Dec 19. Finally received Jan 12. But... have received DAILY ads from Lilicloth...no problem getting these out!
Liked having many selections first time ordering quality of materials great
Love the many designs; first time ordering
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?