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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Easy ordering and awesome products for the price! I plan on ordering more from this company, they are quick to get you your products and the prices really cannot be beat! I love my shirts!
It's good,a little bit confusing to navigate around the site,but no problem with ordering,just remember to add edtra time during the holidays.
I ordered 3 items 4 days ago. They are still listed as "processing". Every order I made from other companies on the same day has already arrived.I have tried twice to contact Lillicloth using their online chat, but no one responds. This is a black hole! There is no way for me to expedite my order. Communications is paramount and lillicloth has failed in this arena.
The process was user friendly and easy to navigate. T
Process is user friendly. Products are of decent quality.
On Dec 2,2022 I ordered 2 sweatshirts 1 to be delivered to me a size small and 1 to be delivered to my sister a XX large. My sister received the small on Dec 12th. I received mine on Dec 27th, which the text I received said delivery date 12/19/22. When I opened the package it was not a sweatshirt… it was more like a tee shirt… sloppily made the neck was not finished, the sleeves different sizes. I don't think I would order blindly on line again. I should've known better because my grandkids order dresses on line in which I have to re-alter for them as they have crooked hems. I am a seamstress I know the difference between good and bad sewing.
Your site offered me an 18% discount code...but when I checked out, the form said I had no coupons and when I put in the discount code it said it was invalid.
David Johnson
The price overall was good especially with free delivery, but it did take a long time. I would have liked to know an Expected Date of Delivery when I ordered. The all polyester items were a disappointment as the texture was very shiny/satiny, which I don't like for everyday wear and wasn't evident from the photos.
Once I got the hang of picking colors/sizes everything worked fine(so far) I won't see my t shirts until I travel to Texas where they were delivered.
I loved the shirts, sayings,... all except those with profanity. I would not want to publicly display words that could offend others or pollute their minds...especially children.
The order came in bits and pieces. Some Christmas gifts arrived late. If ordering for something specific it must be done quite a bit before needed.
Wonderful selection. These are for the staff at a memory care facility.
Cheaply made and poor quality, perhaps their other items are better.
;) lots to choose from. Although I had hoped for a little better quality and I got a few things that I didn't order.
Great shirts, good prices. Sizes are not uniform. I've bought many shirts and the sizes vary. Sleeves are sometimes way too long, or the "L" seems to be "XL" or a "M".
PAGES ARE EASY TO PICK COLORS AND STYLES.
I love your clothes! I Would love to have some with "Mamaw" and "papaw" incorporated for the grandparents. Thank you!
Lots of cool stuff wish the design on the hat was bigger so people could read it. It is a good quality hat.
Quick and easy so far! I thought my girlfriend would like the product and it worked out well.
Love this store! The shirt is so cute and very warm for a chilly December evening!
Truly the Best! The store always has excellent prices, design, turnaround time, and customer service. I wish every company was as easy to do business with. I highly recommend them; without hesitation!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.