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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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She loved the fact that the whole shirt was lined and snuggly. Thanks for a good product!
The Title says it all, Though these were supposed to be sweatshirts, they are just long sleeve t-shirts
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Easy shopping and payment options. Tried a couple shirts to see style, size and quality. Colors are lovely as shown. However the sizes are wide ranging. Even though I ordered medium, the "medium " shirts I received wore in a wide range Small up to XXLg.
I have received my order however, my request was that the order be delivered to my daughter's address in Texas. It was sent to me here in Wisconsin instead.
Good.
This is the perfect gift for my wife who is known as Mimi" to our grandchildren.
The waiting time wasn't so great. Took a while to deliver. I liked the shirts but not the material it was made of.
Chat doesn't answer your questions.
Great shirts and sweaters at a good price. I love the sayings on the shirts too.
Excellent, considering the amount of time it took to arrive, far quicker than I expected, and I love the product and can't wait to wear it.
Love your products and all the variations
I enjoy getting so many choices
Great! Love your shirt slogans. I found one for each person in my family that fits their personality! Thank you and Happy Holidays!
To much stuff for women. Did not find what I wanted in the men section. Clothes with horse and cat imprint should also be offered for men.
I had some confusion about the sizing. A US size 12 seems small, however the bust size shows as 45 or larger and I went with what the bust sizes showed on the sizing guide. I hope I have chosen the right sizes. When I received the merchandise going by the bust size was the right way to go... I ordered two different shirts for one person, one a large and the other an xlarge based on the bust size and both fit correctly.
Fast, and easy...great prices. Excellent seller communication.
The order took 20 days to arrive and the sizing was quite different from what I expected. Can't order again as I now have two tee shirts that fit absolutely no one I know and no idea how to order things that will fit.
I got 1 shirt than 2 more by Xmas.! After Xmas & I as still waiting for 3 more. They were supposed to be here by 1/4 and it 1/5 & they are not here.
I had a very easy time navigating this site. And i loved all the different options for shirts. And my niece is called Gigi by her grandchildren. And this is the one i chose for her.
Great merchandise but the website was a little difficult to navigate. Bought 2 shirts in size large. One fit and one was too small. I gave it away. Sizing doesn't seem consistent.
Don't understand how to get discounts. Never saw where I could use code:15email. Perhaps automatic.?
Easy to navigate through their site and great products
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.