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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Quick and easy (ordering), however have had a bit of problems with the sizing. The worst is how long it takes to get an order and it comes at different times
Up until just now I have not done a review of Lilicloth. Guess they paid for a positive review? Shenanigans? I don't care for the material they use and will not be buying more based on that.
The sweatshirt took almost a month to get here. I assumed the size would run smaller, but I was wrong! It's a true fit for the size. I am satisfied with the sweatshirt. Have a question about why it would be dry clean only? Maybe he writing will come off if washed?
Disappointed. The funny words sweatshirts are heavier weight t-shirts, not sweatshirts, and all run different sizes. I carefully reviewed the size charts, and the short girls top runs small and the clumsy, dasher, & get over it tops run big. The long cute print cat sweatshirts seem true to size and warm. The quality of the fabric overall for all tops was good.
The necklaces are even lovelier than I expected.
The t-shirt fits too small.
Tops came in wrong size. Was not offered to exchange for right size. Only gave me 40 percent of my money back. Does not give back postage plus would have to pay return postage. Stuck with 2 tops in wrong size. Will never order from again.
The website was extremely slow. I stopped looking because I got tired of waiting.
SO, SO. The shipping cost is within reason, standard shipping of 10 to 20 days is way too long.
To hard to get the return authorized. Cost $5.00 to talk to someone.
I had no tracking info from the time it reached the USA. From the time it got to the USA till the friend received it i no info. When they started calling me by my friends name I got extra concerned. I thought it was coming to me!
Over spray of ink on shirts, see threw material and very scratchy, not what picture and description was.
Sorry to hear that the product does not meet your expectations. For the overspary issue, you may take a picture of the product you received and email us. If it's a defective item, we will refund you immediately without asking for a return.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Stay safe and have a good day!
Always find something that hits my sense of humor.
This isn't my first order. I have found shirts that match my "off the wall" personality... My friends and family enjoy them as much as I do. Take a look. You may be surprised...
I love the designs but it makes it so hard to choose!
I received the order, 3 of the tops that I ordered were missing the cuffs and neck bands.
I sent an email out to Lilicloth's last week and they have not gotten back to me.
So I am very unhappy with their product!
Sorry for any inconvenience caused. As we check, we have replied to your first email on 2022-11-29
Sent To
But that email shows unread. Maybe it went to your spam emails? You may double check that in the future.
For the problem you mentioned, if you mean the white neckline, it is actually a white shirt inside which is not sold together. Sorry for any confusion.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
I give no ne a 5 star rating, there is always room for improvement.
Too many cute shirts, took a lot of time to decide on order! Hope they are good quality. But found out they wouldn't arrive before Christmas. Canceled all but one since it had already shipped.
Wife likes her fleece and T-shirt gifts. The online shopping was okay. Didn't realize that it ships from the UK.
Article is a fun sweat shirt and i am happy with it
Shipping time Way to long I ordered items three weeks out for someone's Birthday and received two weeks late.
Cool stuff—the one gift that arrived by Christmas was a big hit!
Unfortunately…the other four gifts, though equally cute…did not arrive in time, so…kind of a waste of money. Please be more honest about shipping time. I ordered several weeks before Christmas.
Easy site to navigate. Decent prices. Cute products.
Advertising first order use Code 10 for discount at check out only offered coupons not applicable
These shirts are what I expected. They seem to be sized good & quality.
Advertising first order use Code 10 for discount at check out only offered coupons not applicable
Thanks for filling my order. I only wish that your location lent itself to my receiving my order sooner. It takes a LONG time between ordering and receiving. Otherwise okay.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for any inconvenience caused. As we check, we sent the correct size as you ordered. Sorry that size does not fit you well.
Currently we do not support exchange due to some system limits. We have sent you the return address and you can return for a full refund and then reorder the items. Thanks for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Stay safe and have a good day!