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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I did not know the cart filled up with $80 worth of items I did not want or put in there. I had to manually remove them. That is not very
Honest. :( it is tricking people that aren't paying attention to buy things they do not want. Sure display it, but don't put it in the cart. I like the material of the sweatshirt, however the lettering seems like the same vinyl used with a Cricut.
Love your sayings! I enjoyed looking through your site and reading them. It was fun to match up the sayings with the people in my life. I wish shipping was faster; but who doesn't these days?
I ordered to fun shirts. All my friends love them and so do I.
Easy to shop. Arrived n a timely manner. No problems. True to size.
Took more than a month to receive my order. Not acceptable.
Would not go through with Paypal. Also, I ordered two weeks before Christmas and received almost
A month after Christmas. This is unacceptable!
Hope it comes in time for Christmas it did not come in time for Christmas.
Cute product but slow delivery. Product was not here to give to my sister for Christmas gift.
Items were ordered well before Christmas as gifts and were still being advertised even though they were not in stock. I was also promised a discount because of the lateness, that, so far, I have not received.
I ordered early in Nov. In order for the package to arrive before my wife's birthday. The package came 5 weeks later, well after her birthday. Also, the color is much different from the photos. Much lighter red..
Had some issues with the bank because this is a foreign order, but this website was fine.
Horrible at shipping in timely matter. If want for Christmas order in JUNE as it takes SO LONG Never again go back to ebay
Thanks for your support.
We need 3-5 business days of processing time and then 12-15 business days of shipping time.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Easy to shop. Lots of fun choices
So many ideas I really had a difficult decision!
Easy order but shipping was slow but did arrive however after Christmas
It was quick and easy to find what I wanted. It was also easy to check out.
Great had fun looking at shirts. Was fun looking for shirts for friends.
A little tough to navigate. Also it kept prompting me to spend x amount more and I would receive free shipping and I did just that but I got charged for shipping anyway! Not Too Happy About That!
Received all shirts ordered and are for the most part happy with them but they do seem to run a tiny bit small. I wear a 2x and the ones I got for myself a tiny bit tight. I have yet to wash them as so far I have only tried them on but sure hoping they don't shrink at all!
Too slow, delivery too long for Christmas season, order was split into different deliveries. I believe fixing your logistics would help boost sales more than the endless daily emails
Good And quite satisfied needs more speedy shipping
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thanks for your support.
As we check, your order was shipped in two parcels and one delivered in 13 days and the other in 11 days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!