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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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One of my tshirts turned up without hems. I'm not sure if this was on purpose, to go with the tough image of the shop, or an accident. It's a non fraying fabric so I'm only a little concerned by this and all my other products were very good.
Site is a little glitchy and slow, also didn't find a way to display prices in AU$.
But the products are interesting and funny.
I like the items I see at Lilicloth but I'm really not sure how the sizing (US) works. Therefore, I am making a purchase on faith that it will fit the intended recipient. Also, I'm confused about the shipping policy if I need to make an exchange.
Quite easy but had a little difficulty with sizing.
Hard to go back & find that special item when I change pages, but the quality is worth it.
Hard to go back & find that special item,doesn't stay in same place
It was easy to order and they delivered within the time frame that they said they would. The sweatshirt was in good quality.
Received No email about shipping process it would have been helpful to know.
Payment error 2 times system failure
Very simple transaction, start to finish. My order was correct and did not take too long considering the distance.
Item too small.
Shipping cost seemed excessive for how long it took.
Was not aware that the product was being shipped directly from China. This added some time, but all was good.
Great selection, products came as advertised. Prices are good
So far, so good. Lots of selections, hope the shirts are of good quality
I like your products, Some of your shirts make me laugh:-)
Too pushy and the size chart seems odd. It certainly doesn't match me. I hope the 2 gifts i purchased will fit the women for whom i am buying them.
Easy to order for my man who is wonderful and vet deserving of that hip.
Good site, good selection, good prices. The only problem is that in looking at the various colors available for an item, like a sweatshirt, some of the options are for a different item altogether, like a short-sleeve tee or tank top. The customer might not notice that and order something they didn't want.
The items were delivered in fine condition, but about three weeks apart.
Item looks nothing like pics. Colors off, wrong material, isn't even hemmed! Total waste of money.
I love all of the sayings on the shirts.
Too cute!
You charged me twice when i orderrd on 12/07。then cancelled both instead。when I realized it and tried to order it today i could not get express shipping so it would be here by Christmas Eve。very dissppointed and will not recommend your company unless it can be corrected.
Sorry for any inconvenience caused. As we check, only one duplicate order was cancelled and the other order is processing without any problems. But now you place some more orders and many items are duplicate. We've emailed you with some solutions. Please check your email and reply as soon as possble.
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Difficulty being able to finish paying for order
The picture online for this sweater did not show the material type, I thought it would be like the other ones I received prior, but I'd like to return this one because it's not very pretty with the shiny black exterior.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations.
Would you please provide your order number so that we can help you?
We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!