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LiliclothReviews 6,865

4.0
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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

Instant Feedback

96,083 reviews
California
2 reviews
0 helpful votes
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Nice products but long delivery times
December 25, 2022
Updated review

I ordered a shirt on 11/20 and it got delivered 12/24. Thats a long delivery time now days

Date of experience: December 25, 2022

Thank you so much
November 25, 2022
Previous review

Thank you so much

Date of experience: November 25, 2022
Canada
1 review
0 helpful votes
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Unacceptable product
January 24, 2023

Sweatshirt was not hemmed properly -- both the bottom and the sleeves. The neck was a raw edge of fabric -- totally unacceptable and unwearable. How about a refund.

Date of experience: December 25, 2022
Minnesota
1 review
0 helpful votes
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Surprised by all the positive reviews
January 24, 2023

I wish I'd read the BBB reviews before buying, as most BBB reviews had the same experience as me. Lots of fancy looking products on website. But customer service was awful. I placed an order on 11/29/2022, as the order estimated delivery was well before Xmas. 3 weeks later and order was still listed as "processing". As it was obviously not going to be received for Xmas, I requested cancelation via the website's "submit a ticket" feature. This feature says submittals would be responded to within 24 hours. Several days later with still no response, I contacted my credit card company to open an investigation and reverse the charge. Apparently my credit card company contacted lilicloth, because on 12/25 they notified me that my order was shipping. Today I notified lilicloth not to ship as my order is canceled. We'll see how they respond.

Date of experience: December 25, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Georgia
1 review
0 helpful votes
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Not again
January 24, 2023
Updated review

I love the photos and clever sayings but am very disappointed in the quality or lack of it. The sizes are either too large or too small for what they claim. Also it took two months to be delivered!
I won't buy any more.

Date of experience: December 25, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!


Online system is confusing and took a couple of days...
December 25, 2022
Previous review

Online system is confusing and took a couple of days to understand before completing my order

Date of experience: November 25, 2022
Georgia
1 review
0 helpful votes
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Sweatshirt
December 25, 2022

Too long shipping and expensive.That's all I will say

Date of experience: December 25, 2022
Virginia
2 reviews
0 helpful votes
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Awesome. Delivery took awhile, but products worth the wait.

Date of experience: December 25, 2022
Florida
3 reviews
0 helpful votes
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Product was well made
January 23, 2023
Updated review

Long shipping time
Tracking "puzzle" not on this order

Date of experience: December 24, 2022

Tried o add MORE items and your stupid system would...
January 7, 2023
Previous review

Tried o add MORE items and your stupid system would NOT allow me to consummate sale!
Frustrating and YOUR LOSS

Date of experience: December 8, 2022
Wisconsin
4 reviews
0 helpful votes
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Nice
December 24, 2022
Updated review

It was a good experience. I bought 3 shirts for my sweetie for Christmas. Wrapped them today. They appear to be nice

Date of experience: December 24, 2022

Coupons did not work even though they were offered
December 24, 2022
Previous review

Coupons did not work even though they were offered

Date of experience: November 24, 2022

It was an O.K. Experience
October 16, 2022
Previous review

It's been a good experience so far It was an O.K. Experience

Date of experience: October 16, 2022
Wisconsin
1 review
0 helpful votes
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First timer
December 24, 2022

I enjoyed your layout and displays a lot. It's fun to see the clever lines.

Date of experience: December 24, 2022
Missouri
1 review
0 helpful votes
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Great idea, but requires great care
December 24, 2022
Updated review

EZ ordering. Many options and colors to choose from.I expected to have a very long wait time, since after ordering the delivery date given was 3-4 weeks. I was pleasantly surprised by a 12 day arrival.
The shirt size was expected. I'm not very satisfied with the durability of "iron on" stencil. We will have to gently wash by hand and air dry in order to give the shirt any longevity. Ironing out any wrinkles will require special attention as well.
Overall it was a welcomed gift to my daughter, just know that it will require special care to prolong its life for any length of time.

Date of experience: December 24, 2022

EZ ordering
December 19, 2022
Previous review

EZ ordering. Many options and colors to choose from.Very long wait time for package receipt. Will update in 3-4 weeks when shirtexpected to arrive.

Date of experience: November 19, 2022
New Jersey
1 review
0 helpful votes
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Definitely order more products.
December 23, 2022

Great selection of clothes. Received the items I ordered.

Date of experience: December 23, 2022
Illinois
2 reviews
0 helpful votes
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Good service
December 23, 2022

Cute stuff - easy to navigate - easy to order. Saw the Facebook post

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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My Staring Dog
December 23, 2022

Good quality material. Excellent print. My dog stares at me until he's fed, or gets a snack, so th shirt is perfect.

Date of experience: December 23, 2022
Oregon
1 review
1 helpful vote
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Terrible customer service
January 22, 2023

I really like the shirts but the company is non-existent for customer service. My email address was submitted incorrectly so I have never received any confirmation or information on my orders, they say they can't correct it but they can forward the information and haven't done it. The live chat people ignore you and just drop your conversation without finishing what needs to be done. I bought multiple shirts and one did not arrive so I tried to find out where it was and live chat just didn't respond back to me. It's frustrating and for that reason I can't shop here anymore.

Date of experience: December 23, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused. DUring busy hours, chat may be disconnected. We do apologize for this unpleasant experience.

Would you please provide your order number so that we can help you?

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

California
1 review
0 helpful votes
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SLOW!
January 22, 2023
Updated review

Really slow order fulfillment. Began to worry that site was a scam, but they finally delivered.

Date of experience: December 23, 2022

Have to be careful when adding to shopping cart to...
November 11, 2022
Previous review

Have to be careful when adding to shopping cart to be sure that your color and size selections transferred correctly.

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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Happy Shirts
December 23, 2022

Love your products! Your company catches the spirit of my generation!

Date of experience: December 23, 2022
Arizona
2 reviews
0 helpful votes
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I'm happy
December 23, 2022

Nice quality for the price and the shirts, with the exception of the small was true to size. With the small the arms were very long, in fact it was just overall, too big.

Date of experience: December 23, 2022
Oklahoma
1 review
0 helpful votes
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I want all the dogs
December 23, 2022

Great merchandise, but delivery was a bit slow. First time buyer.

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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Shipping fees are out-of-line as is the time to receive the items. Sure would like to know that info before spending all that time making selections. If these items were not a gift I'd cancel the order!

Date of experience: December 22, 2022
Oregon
1 review
0 helpful votes
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Highly Disappointed
January 21, 2023
Updated review

Purchase amounts confusing during chkout. Should also have been able to use 15%off on order over $39 (EMAIL15) bcz I entered my email address but it wouldn't accept code. Prices are great. Now that I received the products, they we very low quality, 3 of the items showed sock sets of 5 but I only received 1 of each which would make them ridiculously priced... the socks were good quality though. I have requested instructions to return items and a refund...waiting for a response.

Date of experience: December 22, 2022

Purchase amounts confusing during chkout
November 22, 2022
Previous review

Purchase amounts confusing during chkout. Should also have been able to use 15%off on order over $39 (EMAIL15) bcz I entered my email address but it wouldn't accept it. Prices are great

Date of experience: November 22, 2022