The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Experience of ordering and receiving were fine. Just expected the light blue sweat shirt's dog to look better. Something was off with it to me.
I enjoyed shopping and love the products. Women's shirts run a little small I think. Next time I would order a size up for everyone. I was super disappointed in delivery time. I placed a large order Nov 30 and the last of the order arrived after Christmas. Great news is l have Christmas and birthday gifts for 2023.
Fast and easy and good sales. Unique items. Took a little longer to receive than expected but received exact items ordered.
I wasn't able to use the credit card I had chosen and was never given a reason. I tried doing the transaction many times to no avail. If I didn't like the products so much, I would have cancelled the entire order.
In addition, I ordered the cute t-shirts for relatives because I liked them. That was in late NOVEMBER! They arrived today, Dec 29th after my guests had gone back to their respective states. Not acceptable.
I wasn't able to use the credit card I had chosen and was never given a reason. I tried doing the transaction many times to no avail. If I didn't like the products so much, I would have cancelled the entire order.
Beautiful items, big selection, nice material. If your ordering as a gift for an occasion then be sure to order 1-2 months ahead, delivery is very slow.
This order took to long to arrive. Over four weeks.
I found sweatshirts and long teeshirts as pictured. Moving back and forth in the site was more difficult than I expected.
Getting back to the page is not simple.
Delivery was slow to come. I ordered 3 tops all one size. Not one proved to be the right size.
Delivery was very slow.
I was concerned about how long it took to get the order especially since I was not able to contact you.Any email addresses I tried did not respond. Regarding size problem: the small size tee shirts are way too big. I also would have expected a more finished hem on the sleeves and bottoms. To make them fit I will need to do some tailoring. I like the feel of the material though.
It was easy to navigate and check the details of each item
It Went okay. I was glad I decided not to give it as a Christmas present as it arrived 4 days after Christmas.
Kept reverting back to sweatshirts.Ordered and came in 3 shipments including 1 after Christmas after ordering all on the same day.
Kept reverting back to sweatshirts
I love the message on so many of your shirts and was anxious to get the one I purchased.
The fit if awful. As a large size it is way too big. Too long in the tail. Too long in the sleeves and there is absolutely no elastic in the cuffs. Whoever is making these items is doing a very unsatisfactory job.
I am sending my shirt back today.
Ed Johannemann
It took forever to get my order. Bought 2 shirts, one is perfect, the other is HUGE! I ordered them in NOVEMBER and one arrived about December 18th, the other arrived on December 28th. I will never ever order from Lilicloth again!
Very Easy from start to finish. Simple instructions and I have not had a poor experience since I first tried them years ago.
Love ALL the T-shirts and it was an easy check out.
It was simple and easy to navigate thru.
I ordered one shirt, it didn't even come close to fitting - the size instructions were extraordinarily confusing. I bought another, thinking I'd figured out the size issue, it was also huge. I reordered the second and am waiting for delivery. I don't remember when I ordered which one. The fabric is lovely, though.
TODAY - FINE, THE OTHER DAY I ENTERED 2 DIFFERENT CARDS AND NEITHER WA S ACCEPTED - VERY FRUSTRATING WHEN YOU'RE BUYING A GIFT
Received 2 products. I love the top I bought for myself. Other will be a gift. I'm still waiting for the rest of my order. Supposed to arrive next year on January 6th. Definitely not the Christmas schedule I obviously missed. So, I'm not sure how to rate my experience. I'll determine once my order arrives, when it arrives?
I ordered the end of November. I never dreamed my Christmas gift would take till AFTER the holidays to finally arrive. Shirt is nice, but way too late for gift.
I bought 5 items 4 weeks before Christmas only to receive 1 in time. Two more showed up today and I'm still waiting for 2 more. My wife shops often online and never waits more than 7 to 10 days. You need to improve on this.Irratating
Was reasonably easy now it's just a question of accuracy.
Simple process, easy sight to navigate. Really clever mottos and messages on the shirts and Tees.
I needed to return a Christmas gift and had to reorder something else from you to replace it. Returning something to you is something of a hassle. However, the replacement gift arrived in good shape, and the recipient was happy with it.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a nice day!