Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Cute shirts and great prices but delivery took way too long.
Ordered from them on December 3rd to receive by Christmas. BUT it did not arrive until December 31. No way to communicate with the company on tracking and the tracking provided was useless. Product was cheap although that was what I expected as it was to be a funny stocking stuffer. If you have an occasion that is 2 months in the future then it might be ok to order it for that time period. And just don't expect to be able to find out where your order is or when it will really arrive.
Very pleased with the products they offer. Nice clothes for a very reasonable price
I don't quite understand why things had to be shipped in three separate packages and shipping being slow. But things did arrive and appear to be a good quality except for the shoes which were of low grade
Upon order not conformation was provided, no notification of order poor performance!
I purchased the items for Christmas in November. 1 of the items was not available and I wasn't informed that it wasn't going to be sent until December 20th, making it impossible to replace in time.
Shoping was fine but dealyed items were not clear till after the order was placed. So one Christmas gift was not on time.
We'll see do not typically go for pop-up advertisements.
It took a month to get my order. Not satisfied with the shirt saying received. Plan on sending four of them back.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Takes way to long to get orders.
I almost forget i placed the order before i receive it
Payment was checked by bank. Had me worried but everything turned out great
Easy but could not find code again for discount I do k ow it was 18% could not remember the letters in front
First of all, there was no indication in the adverts that Lilicloth is located in England. I wasn't expecting to have to pay an international transaction fee to my bank.
Secondly, there was no indication that the order would be sent from China.
I like what I received, but DEFINITELY the advertisement should have given more information about the logistics of the ordering process.
So far, everything has gone well. I can make a better determination upon reception of my merchandise.
Slow delivery. I ordered 5 shirts in November but only 2 came before Christmas.
Sorry for any inconvenience caused. Reccently some hot sale items have been delayed and we are still processing them. We do apologize for this issue.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Pretty easy - wish I'd known that they were sent from the UK since we'll be traveling there later this year and I could have bought one of the items there instead of adding it to my luggage!
I have bought shirts before and my wife liked them.
Two of these shirts were unfinished. They had rough edges, no hems sewn. All of the 5 shirts looked like rejects that they decided to send me anyway. They do not offer refunds or exchanges.
I will never buy anything from Lilicloth again!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For return, you can contact the customer service and we will send you return information.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
I have bought shirts before and my wife likes them. My only complaint was it took a long time to get them.
Great Prices, on adorable shirts. Was very happy with the quality and communication from the company.
Goulding use discounts. Was very disappointed that was offered discounts on Cyber Monday, couldn't get the discounts at all.
Shopping was easy. The items arrived after quite a wait.
Shipping cost too expensive. Almost canceled my order because of it. On top of the cost and wait for the order the item I ordered that was called a sweatshirt was barely T-shirt quality and too large.
Shipping cost too expensive. Almost canceled my order because of it.
Order placed well ahead of Christmas...received after.
The delivery took a while. The L and XL are the same size on two different designs. One month later, the $ for two of the seven shirts ordered was returned to my account without notice, leaving me waiting for nothing! Nice quality at a decent price though.
The shirts are shown as sweatshirts but I receive t-shirts, other than that I love them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For order shipping, we always send shipping notifications when an order is shipped. If you cannot track it, you can contact the customer service and we will check it for you.
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!