Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The jumpers I purchased are nice, (I would have preferred cotton) and of good quality. My issue is with the length of time it took to receive my order. Placed 12-1-22, received complete order 12-28-22.
You promise discounts, vip20, sun10, mail18. When it is time to pay, none of them work. If you make a promise, you ought to keep it.
Shame on you for raising the price on different colors of the same shirt.
You promise discounts, vip20, sun10, mail18. When it is time to pay, none of them work. If you make a promise, you ought to keep it.
1st order... let's see! Final shipment arrived today. As much as I loved the shirt logos the delivery time was too long and I probably won't order again.
Great website and good pricing. Easy to order fast and efficient delivery
I had trouble getting it to take my Discover card when I first ordered the tee shirt. Had to wait forever for it to get here and it does not look like a high quality tee shirt. I also asked that you unscribe me, but apparently you haven't, since I got this email.
I h ad trouble getting it to take my Discover card
Wide selection of items with great prices. There was a long delay in receiving all my packages. Some of which took nearly a month.
Wide selection of items with great prices. The checkout process was cumbersome with the coupon codes.
You have nice stuff but the delay to receive my order was absurd.
I love the colors and selections. I'm hoping the sizing is accurate. If the items fit as hoped, I'll be placing more orders.
Update: of the 3 tops I ordered, only 1 fit. The other two were too small.
Nice clothing. It took a month to receive my order. It was a gift for Christmas & did not arrive on time. I had to get that option another gift to open for Christmas day. I wish I knew that prior to my purchase.
Pleasant no hassle I would choose to shop here again
Seem to start off well, but the shirt was too small even though this is th esize my wife wears in American clothes...but to get exchange/refund was UNBEARABLE.
Lots to choose from, and was easy to maneuver through the site, easy checkout.
Total garbage, and made not to fit properly. Then they send tons of emails, 3 or 4 per day. Chinese Garbage!
Sorry for any inconvenience caused. Below is our shipping policy:
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Had a little trouble trying to return one of the items that was too big. The instructions were very vague and I could not get to the part to finish my transaction. Because of this I will be ordering less frequently.
Also it was listed as a sweatshirt but was the material of tee shirt.
It is pretty straight forward and easy to use. Customer service is your priority and it shows. Thank you
ALL my order- all tshirts & sweat tops- all came in the wrong size XL & I only need M to L, prefer the L. I;m debating whether to return or ask for a refund..
Lots to choose from and easy to size - and to navigate site. Only issue was shipping. It took 2 weeks for most of my order, a full month for one shirt, and I'm still waiting for my final shirt.
I ordered and was never told that the product was out of stock and might not arrive before Christmas. Had I not called I would have still be wonder.
Sorry for any inconvenience caused. Below is our shipping policy:
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Had a little bit of trouble checking out. Otherwise everything went just fine.
Nice site reasonable prices but very slow received after Christmas
The site was quick and easy to use. Cute slogans on shirts.
Website was easy to navigate and the customer service representative was very helpful.
A little difficult navigating website. No contact phone number. No option on delivery.
90 percent of the order didn't arrive until after the holidays. Sizes weren't the same as appeared on the garments. Large size on the same garments (T's) were actual either a medium or XL but marked L. The same problem with the hoodies.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused.
Size of items from different suppliers differ. You may check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
You can contact the customer service for more details.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!