Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was not told that it would take 4 weeks to get the shirt - order was placed on Dec 5 and not received until Jan 2023
You didn't reveal types of shipping until after the order was finalizing. There was no warning that you only offered 15 - 20 BUSINESS day shipping- no expedited shipping was available even paying extra for it as I would have. The Christmas gift I ordered 2-1/2 weeks BEFORE Christmas arrived 2 weeks AFTER Christmas.
You didn't reveal types of shipping until after the order was finalizing. There was no warning that you only offered 15 - 20 BUSINESS day shipping- no expedited shipping was available. Therefore, NO Christmas and it''s Dec. 7th now.
Three weeks for late delivery of a holiday gift of a very shabby shirt that does not meet my expectations. I have followed your return instructions that came in the package, and am still waiting for the instructions you were supposed to send so I could return this item. Kindly instruct me how to return this - for credit!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
We replied to your return request via email on 2023-01-05. If you did not receive it, please check your spam folder or contact our service team directly.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Since it's my first time shopping with you, so far so good. Now let's see how the sweatshirt turns out.
First group of tee shirts purchased was good...second group the collar, sleeves and hem were not finished. That was a dissapointment!
You have fun products but it is hard to do ordering on my phone.
One issue was i never got a return email for my question regarding shipping prior to xmas.
I would really appreciate a return email asap if this is not going to get to me buy christmas and i will pay shipping costs to insure faster arrival. Thanks Ian.
Really nice products BUT...It takes FOREVER to receive. It can take THREE WEEKS or longer. I cancelled items because they were on backorder with no date when available. Customer service was easy to reach and refunded quickly.
How did not hear of this company? I was searching for something, and now $100 later...
Disappointing poor quality garment looked good online
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Received my Christmas shirt after the New Year. Guess I have to wait twelve months to wear it.
I found what I was looking for. I was disappointed that it took three weeks for delivery. Item did not arrive in time for Christmas
The price frightened me didn't realize the exchange rate was so high and the postage was shocking
The price frightened me didn't realize the exchange rate was so high
Price for the items is good, but shipping for these items is too expensive and it took a month to finally get the whole order.
Price for the items is good, but shipping for these items is too expensive.
Was easy, and everything went good, fast shipping and good price.
Had to wait 31 day for delivery. You said 3 days it takes to do paper work. 10 days for your delivery. That didnt happen
Sorry for any inconvenience caused. Your order has been delayed and we do apologize for this.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
Mediocre - and that's being generous. I tried to wait patiently
Excellent service and the shirt was cool and well received.
Delivery was late and product was the wrong size. Delivery was in three package which came on three different days.
First time customer...hope order goes well...
Had I known it was shipping from another country it may have changed my purchasing decision
Fortunately, the boots fit a local priest perfectly, so even though the boots didn't fit, the end result was more than if they had fit me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We offer different international shipping for most destinations of the world, but due to restrictions on destination delivery, only standard shipping is available for some orders. You can check the available shipping method after filling in your shipping address on check out page. We apologize for any inconvenience this may be caused.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!