Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The site is easy to navigate and found a lot of fun shirts for Christmas. The shipping took longer than expected. Overall, it was a good experience
The site is easy to navigate and found a lot of fun shirts for Christmas.
I did not receive any help with my order. I received the wrong shirt. The one i ordered had fleece at the cuffs and was lined in fleece. The details even indicated that. I could not get anyone to admit you sent the wrong shirt. I will not order again and have told my friends about this awful experience.
Beatrice was very helpful on the chat line. Thank you!
Orders are slow to process and are broken up into separate shipments. Also, some advertised items no longer available..
I haven't had a chance to try it on yet, but it seems very warm. It was a lot thicker material than I thought it would be. But is should keep me warm for sure!
Thank you!^^Angel^^
Love this site so easy to use and the products are what I want. Sizing is great, value for money, I tell all my friends about this site.
Ordering your product makes my day- excellent sizing and laugh out loud comments
Items ordered were received and staff were helpful
Ordered the wrong stuff and items were cancelled and a new order placed very easily
Please remove price tag - this is a gift Not an issue for me
Site keeps slowing down, but otherwise ok.
Quick and easy, shipping takes way too long. It took me 1 month to receive my order.
Quick and easy, shipping takes too long.
Didn't arrive before christmas Should have notified customer
Hard to figure out whether my order was correctly done.
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
Your order was delivered. Normally you will receive a confirmation email after placing an order. If you did not receive it, please try to check your spam.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Hard to figure out how to check out.
Great selection and price. Delivery was in the appropriate time frame.
I like the variety on the beautiful website, but I don't like that I am ordering from overseas. My order took too long to arrive, and I don't believe returns are actually possible. I may be wrong on that last part, but it's enough of a worry to make me hesitate from ordering anything again. Also, the sizes ran a little small.
Vaiety galore and easy site to move about within
The ordering process was smooth; however, had I known the delivery of both items I ordered would take so long to be delivered, I more than likely would not have placed the order. Both items were a Christmas gift for someone and I was not able to give them their gitfts until after the holidays. There was never any indication of how long the delivery would take when placing the order. That needs to be improved.
Good shipped correctly good quality can't say much more
Shipping is too high. If you don't care about how long, it takes to get it and can waited for ever I guess it OK.
Sorry that the shipping can not meet your expectation. The shipping cost depends on the destination and the weight of the package. Hope you can understand.
We now offer free shipping when the order amount after the discount is over $79.(Final sale items and pre-sale items are excluded).
If you are interested in placing more items, you could find more non-final sale products to enjoy free shipping.
Any questions, please feel free to contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
. Wrong size. Not sure I even ordered it. Poor construction
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Awesome and easy shopping. I still have some more shirts to come but what has come so far are great.
I was pleasantly surprised by what I saw upon my first viewing of your products. I ordered a couple of novelty sweatshirts for my daughters. I also ordered a teeshirt for myself. I had planned to give the sweatshirts to my daughters for Christmas, but they didn't arrive until after Christmas was over. They were also not sweatshirts, but were made from the same material as the teeshirt that I ordered for myself. Also, the sleeves of the shirt that I ordered for myself barely covered the top part of my shoulders, instead of reaching down to mid bicept as most T-shirts do.Over all, I was dissapointed with the whole transaction, but I'm going to chalk it up to the luck of the draw. I will probably not be a return buyer.
Stumbled on this site by accident. Love the merchandise! Will probably come back soon.
Online ordering was easy. Slow delivery; did not arrive until after Christmas.
Excellent online shopping experience.
One of the shirts I got surprised me by being some sort of slinky nylon or other hi-tech polymer. I was expecting cotton. All the other shirts in the shipment were cotton
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve our delivery service.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Stay safe and have a good day!