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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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This shirt and another one I ordered was thin and terrible quality for the money. There were no hems on the necklines and sleeves. Just cut! There were both gifts. I can just imagine once they are machine washed. I purchased them because of the sayings. They were NOT with the money! Never again.
Purchased online from the store over 2 months later items have still not been delivered. When tried to contact lilicloth been met with blame on myself and just generic responses. No intention of trying to help or solve the problem they have taken the money and run. Requested a refund and told not available and I could have 15% back once I return the items that have not been received. And they will show up i just have to wait they were shipped so it's my job to chase up and to be patient. Advertised 7-10 days for delivery it's been over 40 days.
Hi Alex G.,
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We will not offer 15% refund for items returned. There may be some misunderstanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good selection! They do have a lot to chose from. I selected shirts for family for gifts. Just disappointed that one didn't arrive for the holidays.
The quality of the order was good
It seemed to take some time to receive the order, but it did arrive without any trouble.
I love all of the shirts. It took it awhile to arrive but very glad they did.
SIZES ARE ALL OVER SHIPPING IS HIGH. I have to eat a shirt that was HUGE way more than described had to reorder a much smaller size if I wanted it
LOVE THE CHOICES, BUT HATE THE FACT THAT THE SIZES ARE ALL OVER THE PLACE. BECAUSE I BOUGHT SOMETHING ON SALE... AND ITS WAY TOO LARGE, I HAVE TO RE-PURCHASE IT SO AS NOT TO DISAPPOINT MYSELF. CANT RETURN THE OTHER ONE...
SIZES ARE ALL OVER SHIPPING IS HIGH
Long wait for Delivery If you intend to give a shirt for a gift as I did, please order it at lease one month before time. That's how long the order takes to be processed and sent from China.
I bought shoes here but unfortunately they did not arrive, I contacted the delivery courier, but to no avail and no luck, so I contacted the store. They were very quick with their response. Then I received an email informing me that my shoes had been re-shipped as replacement. I was amazed and impressed! I was not expecting a replacement, I was only reporting the loss of the item. Anyway, I am very happy and very grateful, your customer service has exceeded my expectations and your delivery is also very fast. I would definitely buy them online here again! Thanks again.
Besides having cute items the customer service is amazing and the size is true to fit
You have alot of cool neat stuff I will definitely place another order in the near future. You kept me notified via email as to when my order was shipped out where it was up to and the eta. I am very impressed
It was easy and quick! The only this I would change is the shirt is one size too big. I wish it was a little smaller.
I was pleased to receive my order once it arrived. I wouldn't have been surprised if I didn't d get it. Because we live in a rural community and a lot of people complain about things being delivered to the wrong address, or things being stolen. BUT NOT TRUE in my case. Got my order as hoped for. A good experience for sure.
First time, I'll know when I receive my order.
Was a bit worried about that the order was not going to be fulfilled, as it took almost two months to get to me. But I did eventually receive it, but not all at once. But the items I ordered were exactly what I wanted
I will let you know when and if I get this order as I've been led to believe. Send me another email after I've received my order and I will let you know my thoughts.
I thought it was 15% off, not $15 and I was well over the free shipping amount but had to add something to get it but still ended up less expensive.
I ordered a sweatshirt for my wife and paid an additional $10.95 for delivery in 10 days. 18 days later I received a t-shirt in a package labeled SWeatshirt that did not say what I ordered. When I tracked the package, I discovered they took 6 days to fill the order. Perhaps it took 6 days for the order to arrive from China and perhaps the Chinese consider a long-sleeve t-shirt a sweatshirt.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your clothes are small under standard American size standards.
Purchased For a friend who has a horse and works with Horses. She loved the message
Site was a bit difficult to use. Tried to continue shopping and for some reason I couldn't get back to my original purchase. So I tried again the next day and managed to chose what I wanted. A few days later I received an email saying there was goods in my basket.
Very easy to do. However, nothing fit. I didn't realize that this came from overseas. I learned a very valuable lesson; be sure and find out where you are ordering from. Evidently the sizes are completely different in England and China.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!