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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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96,083 reviews

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New York
1 review
0 helpful votes
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GiGi TEE SHIRT. Poor Quality
March 21, 2022

This shirt and another one I ordered was thin and terrible quality for the money. There were no hems on the necklines and sleeves. Just cut! There were both gifts. I can just imagine once they are machine washed. I purchased them because of the sayings. They were NOT with the money! Never again.

Date of experience: February 19, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Australia
1 review
0 helpful votes
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Purchased online from the store over 2 months later items have still not been delivered. When tried to contact lilicloth been met with blame on myself and just generic responses. No intention of trying to help or solve the problem they have taken the money and run. Requested a refund and told not available and I could have 15% back once I return the items that have not been received. And they will show up i just have to wait they were shipped so it's my job to chase up and to be patient. Advertised 7-10 days for delivery it's been over 40 days.

Date of experience: February 18, 2022
Miss W. — Lilicloth Rep
over a year old

Hi Alex G.,

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We will not offer 15% refund for items returned. There may be some misunderstanding.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
1 review
0 helpful votes
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Good selection! They do have a lot to chose from. I selected shirts for family for gifts. Just disappointed that one didn't arrive for the holidays.

Date of experience: February 18, 2022

Good selection!
November 22, 2021
Previous review

Good selection!

Date of experience: November 22, 2021
Florida
1 review
0 helpful votes
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T shirt order
March 20, 2022

The quality of the order was good
It seemed to take some time to receive the order, but it did arrive without any trouble.

Date of experience: February 18, 2022
Arizona
3 reviews
0 helpful votes
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Funny shirts
February 18, 2022

I love all of the shirts. It took it awhile to arrive but very glad they did.

Date of experience: February 18, 2022
Florida
2 reviews
0 helpful votes
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Course correction
February 18, 2022
Updated review

SIZES ARE ALL OVER SHIPPING IS HIGH. I have to eat a shirt that was HUGE way more than described had to reorder a much smaller size if I wanted it

Date of experience: February 18, 2022

LOVE THE CHOICES, BUT HATE THE FACT THAT THE SIZES...
February 20, 2022
Previous review

LOVE THE CHOICES, BUT HATE THE FACT THAT THE SIZES ARE ALL OVER THE PLACE. BECAUSE I BOUGHT SOMETHING ON SALE... AND ITS WAY TOO LARGE, I HAVE TO RE-PURCHASE IT SO AS NOT TO DISAPPOINT MYSELF. CANT RETURN THE OTHER ONE...

Date of experience: January 21, 2022

SIZES ARE ALL OVER SHIPPING IS HIGH
January 11, 2022
Previous review

SIZES ARE ALL OVER SHIPPING IS HIGH

Date of experience: January 11, 2022
New York
1 review
0 helpful votes
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Very Nice Product, Delivery Stinks
February 18, 2022

Long wait for Delivery If you intend to give a shirt for a gift as I did, please order it at lease one month before time. That's how long the order takes to be processed and sent from China.

Date of experience: February 18, 2022
Canada
1 review
0 helpful votes
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Very grateful
March 20, 2022

I bought shoes here but unfortunately they did not arrive, I contacted the delivery courier, but to no avail and no luck, so I contacted the store. They were very quick with their response. Then I received an email informing me that my shoes had been re-shipped as replacement. I was amazed and impressed! I was not expecting a replacement, I was only reporting the loss of the item. Anyway, I am very happy and very grateful, your customer service has exceeded my expectations and your delivery is also very fast. I would definitely buy them online here again! Thanks again.

Date of experience: February 18, 2022
Colorado
1 review
0 helpful votes
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I love Lilicloth!
February 18, 2022

Besides having cute items the customer service is amazing and the size is true to fit

Date of experience: February 18, 2022
Texas
1 review
0 helpful votes
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Excellent
February 18, 2022

You have alot of cool neat stuff I will definitely place another order in the near future. You kept me notified via email as to when my order was shipped out where it was up to and the eta. I am very impressed

Date of experience: February 18, 2022
South Carolina
1 review
0 helpful votes
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Dog shirt
February 18, 2022

It was easy and quick! The only this I would change is the shirt is one size too big. I wish it was a little smaller.

Date of experience: February 18, 2022
Canada
1 review
0 helpful votes
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Experiencing shopping online.
February 18, 2022
Updated review

I was pleased to receive my order once it arrived. I wouldn't have been surprised if I didn't d get it. Because we live in a rural community and a lot of people complain about things being delivered to the wrong address, or things being stolen. BUT NOT TRUE in my case. Got my order as hoped for. A good experience for sure.

Date of experience: February 18, 2022

First time, I'll know when I receive my order
February 18, 2022
Previous review

First time, I'll know when I receive my order.

Date of experience: January 19, 2022
Canada
1 review
0 helpful votes
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Review
March 20, 2022
Updated review

Was a bit worried about that the order was not going to be fulfilled, as it took almost two months to get to me. But I did eventually receive it, but not all at once. But the items I ordered were exactly what I wanted

Date of experience: February 18, 2022

I will let you know when and if I get this order as...
January 11, 2022
Previous review

I will let you know when and if I get this order as I've been led to believe. Send me another email after I've received my order and I will let you know my thoughts.

Date of experience: January 11, 2022
Pennsylvania
1 review
0 helpful votes
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I thought it was 15% off, not $15 and I was well over the free shipping amount but had to add something to get it but still ended up less expensive.

Date of experience: February 17, 2022
Georgia
2 reviews
0 helpful votes
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Small
February 17, 2022

The items were not true to size That is it plain and simple.

Date of experience: February 17, 2022
New Jersey
3 reviews
0 helpful votes
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Misleading Site
March 19, 2022

I ordered a sweatshirt for my wife and paid an additional $10.95 for delivery in 10 days. 18 days later I received a t-shirt in a package labeled SWeatshirt that did not say what I ordered. When I tracked the package, I discovered they took 6 days to fill the order. Perhaps it took 6 days for the order to arrive from China and perhaps the Chinese consider a long-sleeve t-shirt a sweatshirt.

Date of experience: February 17, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Florida
1 review
0 helpful votes
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Size chart
February 17, 2022

Your clothes are small under standard American size standards.

Date of experience: February 17, 2022
Florida
1 review
0 helpful votes
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Cute message
February 17, 2022

Purchased For a friend who has a horse and works with Horses. She loved the message

Date of experience: February 17, 2022
New Zealand
1 review
0 helpful votes
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Shopping
February 17, 2022

Site was a bit difficult to use. Tried to continue shopping and for some reason I couldn't get back to my original purchase. So I tried again the next day and managed to chose what I wanted. A few days later I received an email saying there was goods in my basket.

Date of experience: February 17, 2022
Kansas
1 review
0 helpful votes
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Ordering Lilicloth
February 17, 2022

Very easy to do. However, nothing fit. I didn't realize that this came from overseas. I learned a very valuable lesson; be sure and find out where you are ordering from. Evidently the sizes are completely different in England and China.

Date of experience: February 17, 2022