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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Too many to choose from. I found three I like and I thought shipping was over priced.
So I ordered 3 shirts from Lilicloth and when they sent me the tracking information I learned that they didn't have the items in stock that they sold me. So here we are almost 2 weeks later and I learn that they didn't have the items and we are now waiting for them. How do you sell items that you do not have in stock? I can't tell you about the quality of the products because they are in f**king China!
The website continues to say that "if you spend X amount more, free shipping", but it never happens! So frustrating.
I love your tops. It was hard to understand check out.
First, they never said it had to come from China. But at least they finally arrived.
Ordered 2 shirts in XL as I normally do. The shirts fit, but were on the short side. After wearing them I washed them as normal. I am only 5'6" tall. Now the shirt does not even come down to the top of my jeans. More like a midriff shirt. I'll never order from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to follow web site, easy to purchase.
Experience buying was very easy. Just looking through the many selections was thrilling. There was always something else that you wanted to buy as you stroll through.
While I wear size large these large were tight. Otherwise I plan to try button shirts in a X Large.
Site very confusing, difficult to navigate.
I did receive my items, but shipping took longer than expected. I believe the goods were shipped from Taiwan or Hong Kong.
It was quick and easy. It didn't take too long to get the shirt.
I just bought a dress, I love the quality and the design is amazing. Can't wait for new styles to come out!
Good so far. This is my second time. Exactly what I was looking for.
Love the options. Great quality, awesome prices. Many options to choose from.
Unclear for certain entries - no place to enter discounts
Great products, my love's birthday is coming soon. Will have to see about sizes.
I was concerned the final product would not look like the picture (Sweatshirt vs sweater material), and that was the case. Sizing was good. I won't return the item, but wouldn't have ordered in the first place based on the product I got.
I'm concerned the final product will not look like the picture. (Sweatshirt vs sweater material). Confused on sizing as well.
Ran into problems accessing PayPal from Firefox, my preferred browser.
I am actually offended that almost half of my total charges for one t-shirt was $10 for shipping something that is much, much less than a pound.
A pop up said I would get free shipping for the order I just made now if I spent more than $60ish but it didn't show on check out.
Thanks for your support. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).
So when your order amount is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
You have the best sayings on shirts! Good for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
Some popular items may be tempoorarily out of stock and we do apologize for this inconvenience. You may ask for a refund in such case.
And we are sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!