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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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There was a message when I had ordered 4 item that if I ordered $21.00 more I would get free shipping. So I added another sweat shirt for $22.00 but I did not get free shipping my shipping cost went up another $10.00. It was disingenuous, or lieing to do that. Not good business.
Smooth and will be excellent if it comes in a reasonable time.
So many choices... so little money. LOL. I know I will be asked "where can I get that?
After first placing an order for a Christmas present I never received it & wasn't informed that it wasn't coming until I received a refund 2 months later. Did order again.
I ordered 7 different shirts all in medium. Only 2 fit. The others were all at least 2xl. What a waste of my money. I will never shop here again.
Great and innovative merchandise. Efficient and easy order process. Well done!
Took longer than expected and product was sent in three shipments. Also, I posted one of your shirts on a private Facebook and was asked where to get it. I gave them your info.
Everything was smooth. But disappointed in the quality. The item is a teeshirt with long sleeves. Not a sweatshirt as I came to know them to be.
Easy to place order but didn't see the discounts that were promised on the item: "buy one and get 2nd on 20% off, by 3 get 4th 50% off. Even now, no comment has been made about the cost of the item.
Easy to place order but didn't see the discounts that were promised on the item: "buy one and get 2nd on 20% off, by 3 get 4th 50% off.
Fast and easy service. I was very impressed with the quality of the product and the ease of making a purchase.
Had fun looking at all the crazy shirts. Could have ordered several but restrained myself.
Thank you for saving items I had wanted but had not ordered. I did order eventually with your help. I was not happy about the quality of the shirts. Very thin material and poor quality. They will not last long maybe 5 washings if that.
I received one of the three shirts ordered today and am happy with the product.
Easy to maneuver. Site easy to maneuver. Found on Facebook and the other items were easy to look at and decide on selections.
Overall the experience was very good however I was disappointed in how thin the material is for the T-shirts and for the sweatshirts. I was thinking they were going to be thicker. More like a T-shirt or a sweatshirt that you would buy at a standard brick and mortar store.
First time, the payment/free shipping is a bit confusing
1st time shopping here. Was delighted with everything. Will be ordering again
Nice selection of shirts and sweatshirts. Was confused about the sweatshirt material though, was expecting normal cotton and instead received something shiny, slippery lycra type fabric. Definitely not the warm fleecy cotton fabric I was expecting. They will do though. Still good to have some new shirts/tops.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for any inconvenience caused.
As we check, you got a discount aapplied and thus the net total after discount was less than $109 and thus shipping fee got applied.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!