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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Hard to track order. Took 4 weeks with no updates.
Poor app performance. Had to enter my info 4 times.
First time shopping here—-so far—excellent—-I loved that it has such a vast selection of women sizes in all of the shirts! That impressed me the most. Second thing was the captions on the shirts! So many to pick from, it's hard to decide!
Shirt sleeves way too long. Order filled promptly. Not the value I hoped for.
I did not get my 20% off as indicated in your advertisment for first time buyer
Shipping way too high! Was leeryLi of ordering from here but everything came as promised and not too long for delivery.
Great products and service! Very comfortable and stylish!
Funny shirts Seem to be of good quality. Sizing seems right. No bad reports.
Good and it fit and my sister liked it and I liked it.
The order took a long time to reach us, and the body of the shirt was white instead of light green.
But despite those issues, we really like the shirt, especially since it seems to be very well made.
I would probably order again.
It was very difficult to make this simple order, and it took 3 # days to get the right shirt in my cart! I am also appalled by the huge shipping cost, but since it is a birthday present for my daughter, I am going to do THIS ONCE!
Shopping was easy. Let's see how the shipping goes!
It took 25 days to arrive. The products are fine, although a slight difference in the neckline from the photo of the items.
Wash a t-shirt in cold and it shrank so much, I couldn't wear it if I lost weight. Website fails to upload 5k photos at the return page. Absolute garbage from China sold by a company that values their profit way more than they do selling anything of quality. I won't even take the second shirt I ordered (at the same time), once it arrives, out of the package. I know it will be garbage. 1st pic below shows two XXL shirts. The second pic shows how far off the size is once washed in cold water.
AFTER RETURN REQUESTED: THEY WILL NOT TAKE RETURNS ON ANYTHING THAT HAS BEEN WASHED! I guess they don't wash clothes in China. Who knew?
I needed help with changing currency and got the answer quickly. Appreciate it!
Kim
It was fine but I was looking for one shirt that I saw once before but did not order for my daughter, and. Would like to see again. It was something about how she handles horses and horse stuff so don't mess with me, anyway something to that effect. If you still have it in a 3X I would still be interested in it.
So far so good! Second hopefully more to come! I was pleasantly pleased
Like the shirt for my Daughter, hope it fits. The shipping was a bit pricey, but had nothing else to order to get free shipping. Was going to get my wife something sexy but she would not wear it anyway! So went ahead and ordered it to get out the message!
DO NOT order from this company. After dealing with Lilicloth, it is obvious they are a Chinese company with a USA website front. It took forever to get our t-shirts. Quality was poor. Sizing was horrible. There is no way to return or get a refund. Don't be lured into buying from Lilicloth because they have cute sayings that get your attention. There are other companies that have quality product and real customer service with cute sayings. I was so angry I threw everything in the trash, so I do not have a photo or receipt. Buyer beware.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I finally received the first item yesterday and it didn't come close to my expectations. I received a tee
Shirt and I ordered a sweatshirt. The difference in fabric weight is substantial.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Thanks for your understanding.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!