Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I'm sharing my experience with LightInTheBox, or rather, what I would more appropriately call "ShadowInTheBox." I ordered an item that was supposed to arrive in time for my wedding, but unfortunately, it never reached me.
After the expected delivery date passed, I suspected something was wrong and immediately contacted their customer service. They confirmed that the package had been marked as delivered, but when I reviewed the photo they sent me as proof of delivery, it was clear that the item in the picture was not mine. The box appeared much too small to contain the dress I ordered, and I couldn't imagine how it could fit inside.
More concerning, however, was the location where the delivery was made. The photo showed the package outside the apartment complex, by the entrance—not by the mailboxes room, or by my apartment door. This was highly unusual, and after seeing their message, I went to the location to check for myself, but there was no package in sight.
I reached out again to LightInTheBox to report the issue, but my messages were completely ignored. This was supposed to be a joyful and important event in my life, and instead, I've been left frustrated and without any support. It seems that they simply don't care about their customers.
I am deeply disappointed in the lack of service and the mishandling of my order, and I would not recommend this company to anyone.
I am satisfied with your offer. There is a large selection of products and good quality.
Just a small note - it is difficult to contact.
The overall rating is high and I recommend you as a reliable contractor.
Suas garrafas térmicas são excelentes e foram fornecidas tempestivamentes e com muito carinho. Parabéns
Thanks all perfect.
Very Co-operative
I have nothing else to say so why drag out to 50.
This is just annoying.
Ráda se do obchodu vracím, protože mi má co nabídnout. Ráda využívám různé slevy a akce.
Nekupuji zde moc často, protože někdy je dost vysoké poštovné. Ale jsou tu různé slevové akce, kdy se to určitě vyplatí. Pak jsem spokojená, zboží je kvalitní a včas doručené. Je to super.
Jsem spokojená s kvalitou zakoupeného zboží. Nakupovala jsem zde již několikrát.
The colours are very pale and pattern unclear compared to marketing photographs.
The printing on the fabric is of poor quality.
What to do?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Easy to order, clothing good quality, good customer service
Très beau costume, très bien taillé
C'est parfait
Mindentermék megfelelő méretű, nagyon jó minőségű
A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.
Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
PRODUITS CONFORMES A MON ATTENTE, SAUF UNE TACHE SUR UN ARTICLE
Bonjour! Je suis très heureux de faire mes achats, sur le site de vente par Internet; LightinTheBox. J'ai effectué de nombreuses commandes de produits de qualité, un service de logistique de transport de marchandises exceptionnelles. Un service après-vente qui ne vous laisse pas sur le bas côté du chemin, ou à l'abandon, toujours réactifs, très aimables, super compétents (es) pour trouver des solutions. J'ai toujours aimé cette grande boutique commerciale, beaucoup de choix, des prix compétitifs, un sens aiguisé du relationnel parfait.
Cordialement
Good delivery, although a bit slow. Some clothing items are perfect, others are too small for their mentioned size and some items are way too big for the size. Weird. There really should be more regularity in sizes. Good thing items are not very expensive, because approx half of what I buy I give away because of size not being correct.
So pleased with this purchase. Excellent fit and quality. Definitely recommend.
I bought a 3-piece suit and it arrived in the estimated time. The colour was a little more dull than expected from the pictures but totally acceptable. The quality is nice for the price I paid, and the sizes correspond with the size chart. Would probably buy here again.
I am very satisfied with two of my items but I still put five stars because those two were 150% fantastic and THE one was not as good as the rest. I will get more things again. From France.
Het is wel in het Nederlands. Ik vind die t-shirt heel leuk. Lekker droge humor
Right quality, good product
I have to fill with 50 characters minimum this review so I just fill with these words.
I do not like when I am dictated how long my review must be.
Ordering was easy although shipping id a bit slow. The cargo pants i ordered where a true fit. Nice design too!
Shoes of the size recommended by the firm do not correspond to the actual size. Impossible to negotiate a reasonable exchange. I even wonder if there was an error in the labeling of the shoes.
I thank Megha who solved my problem very efficiently.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103220841 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103328973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox